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Reviews Car Dealers, Used Car Dealers, Vans Super Cars

Super Cars Reviews (11)

We had a very positive experience with John and Charlie. They worked very hard on our behalf to repair some issues with a car we purchased from them. They ended up offering us a refund if we were unhappy.

Review: I purchased a 2002 Volkswagen Jetta from Super Cars on June 25, 2016. On August 06, 2016, while in North Carolina, taking my children to the zoo, the car lost power on a busy Interstate 85. I was able to drift the car into the nearest hotel parking lot. I called John T. Harrison, and informed him of what had happened, and he told me, it was likely the battery, and to take it to advance auto and have it checked. Not sure how I was supposed to do that, being that the car would not start. I ended up having to have the car towed, at a price of $50. So, the repair shop checked the car, and turns out the alternator went out, and would cost $430 to fix. So, I called John Harrison back, and informed him. He stated that this was normal wear and tear, and that he wasn't responsible, even thought the car has a 3 month, 3,000 mile warranty. I haven't had the car 3 months; nor have I put 3,000 miles on it. I disagree that this was normal wear and tear, being the I have only owned the car barely over a month. He proceeded the become very belligerent and argumentative when I asked him what his intentions were as far as having my car fixed. He said that if I wanted to get it fixed, that I would have to pay for it because he wasn't.Desired Settlement: I would like to be reimbursed the price for towing, as well as for repair, totaling $480.

Business

Response:

Mrs. [redacted] did call us about the 2002 VW Jetta she bought not starting. I advised her to get it to auto zone or advance to get them to check the battery and call me back. She had the vehicle towed to a repair shop and called to let me know what the problem was and how much it was to have it fixed. I did inform her that an alternator is not part of the power train warranty that she has on the vehicle. She became loud and rude and I told her to please read her warranty. And she continued to yell and curse. I have in the past done many repairs for customers that are not under warranty and I tell all my customers to call if there is a problem before they take it to a garage and I will be glad to call one of my contacts and even if it is not covered under warranty at least I can get it done at my cost. I will fix any problem that is covered under warranty and the alternator and towing for Mrs. [redacted]' Jetta is not covered . Therefore I do not feel Super Cars is responsible. Sincerely, John T Harrison Jr.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I went and looked at 2004 dodge 1500 V 8 at super cars on Friday July 29. The truck had water in the radiator. I told [redacted] after I test drove the car that I didn't want it unless they got it flushed and checked out. [redacted] called and said Johnny ( the owner) said he took it the shop and he was getting it flushed . I picked the truck up Friday and Johnny was drink in vodka at the car lot.on Monday the truck over heated. I called super cars and told them and they said Johnny would call me. Five minute later Johnny called cussing me saying what the [redacted] is wrong with you what type of [redacted] drives a truck and over heats it. He just cussed me like a dog. I left the truck on the side of the road and he came and got it and took it [redacted] air conditioning and it sat for two days. When I contacted the super cars asking what the deal was Johnny said I could pick it up Wed afternoon. I called Wed and he said I told the dumb son of a [redacted] today but it was not ready. So I went down to [redacted] air conditioning and talk to the owner. He said Friday when the truck came up there that they didn't flush the radiator just drained the water and out anfreeze in it so Johnny lied to me to just to get me to the buy car. This is not the way to do bussiness . I ended up having to pay [redacted] air conditioning $100 dollars to do the job.Desired Settlement: For dealer to extend warranty and live up to his word. And my money back for repair .

Business

Response:

I did exactly as I said I would. I had the radiator drained and refilled. I made arrangements with [redacted] to have the truck looked at again after Mr [redacted] called and said the truck had overheated. We picked the truck up and have done everything we said we would to have it fixed. Unfortunately it was not quick enough for Mr [redacted]. The $100 that he is requesting to be repaid is what he paid [redacted] on his own, without my knowledge to get the truck back quicker. Therefore I do not believe Super Cars is responsible for the $100 tip that Mr. [redacted] paid. SincerelyJohn T Harrisson Jr

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

He a lier and he said it was flushed not drained

We have bought 4 vehicles from Super Cars over several years. The first was a Windstar van which I loved and we had no issues with. The second was a Cobalt that John told me had a "branded" title that said water damage repaired. The Cobalt had very low miles and I drove it for a year before giving it to my Grand Daughter and she has been driving it for almost 2 years only having to replace brakes, tires and oil changes. The third we bought a Jeep Liberty which I am very happy with. The fourth my daughter bought a Mercedes SUV that had minor damage on the bumper which he had repaired and she is very happy with. We will be buying more vehicles from Super Cars in the future. John is definitely a character but he has always treated us right.

Dealing with the owner John T.Harrison was the single worst experience of my life! Not including the death of a loved one! The owner John T Harrison was extremely rude to me after returning from a test drive and had questions regarding the vehicle. He became very angry and I felt threatened by his actions and attitude when I simply tried to ask a question regarding the vehicle I was interested in purchasing. The owner John T seemed very irritated when I was gone more than 30 minutes on a test drive and called while I was test driving the car and was angry and irrational. I had parked my car a half a block away from the car lot and could still hear him screaming at me as I quickly walked back to my vehicle. The only positive note was speaking to Charlie who was kind and respectful but unfortunately wasn't there when I went to pick up a car I had intended to purchase. I feel badly that Charlie must deal with someone like John T Harrison. Because of John T Harrison, Charlie lost a sale. I would never recommend Super Car's to anyone. which is a shame as I live in Salem and was trying to support our local businesses.

Review: I bought a car with a 3000 mile 90 day warenty on the motor from Super Cars on March 17 3 days later we took the car back in with excessive oil use They kept the car for 3 weeks saying that it needed a oil pump and a oil pan.[redacted] said it took so long because his friend was fixing it no paper trail of what if anything was done.Went back in shop after a couple of days [redacted] said it needed an ot sensor.He kept it for 2 weeks stating yhat he had to order the sensor.Got the car back no paper work.In a week we took it to our garage he said the motor was gone.Called [redacted] he raised [redacted] said to get the car the [redacted] away from there that ther was noething wrong with it . We took the car back into [redacted] and he said it now needed 2 ot sensors dont know what happened to the first one .We got the car back after 2 weeks and in about 2 weeks the car ran out of oil and now I have a 5500 dollar car in my drive way that is being used for a yard ortment and im still paying 184 dollars a month on it. Im 61 years old and this is a first for me.Desired Settlement: Im willing to take 3000 dollar and walk away and let it go.

Business

Response:

Been

awhile, it’s me [redacted] at Super Cars. I’ve been here 35 years and as you know you

can’t please all the people all the time.

However, concerning this issue, I sold this lady’s

Granddaughter a 2002 Nissan Altima with 110,000 miles. I gave her a 3

month/3000 mile power train warranty as I do on every vehicle.

The granddaughter

works right across the street and I see her everyday. Within a few days of the

sale I see her Nissan pass me on Interstate 581 running 85-90 mph, and driving

the car was not the granddaughter, it was one of her boyfriends driving the car

like he was on the Fast and Furious TV show. Upon witnessing this I advised the

granddaughter that this 2.5 4cyl Nissan could not be driven in that manner. The

granddaughter assured me that he or whoever would no longer be driving her car.

I continued to see other people than herself driving her car, that’s her prerogative;

however I again advised the granddaughter that driving this car like that was

not a good decision.

Immediately after that the car started

smoking a little and using oil. I

changed the oil to synthetic instead of normal petroleum oil, because if

someone puts petroleum oil in a motor that has been using synthetic oil it will

smoke. I advised her to drive the car and I thought in a short period of time

the smoking would subside. I even changed the oil 2 or 3 times at my expense

and until I received these wonderful comments about me and my company I’ve seen

the granddaughter that drives the Nissan on a daily basis. She works right

across the street and always says hello, but she did mention that she would

like to trade the Nissan in on something else. I told her to come by and I would

do my best to trade her out of it, even after both rear windows were knocked

out and the car vandalized by someone that she said she knew but couldn’t say.

Besides buyers’

remorse at this point, especially with all the negative feedback I’m not real happy

especially with the threatening email which is attached for the file.

Any further questions you may have, please don’t hesitate to

call.

Sincerely,

Review: I bought a 1999 Buick Park Avenue Ultra from Super Cars back in early Feb. and was told that after paying for it that they didn't have the title but would get it to me soon. After numerous calls and visits to the dealership in the months that followed the most I received was a scanned copy of the car's title in someone else's name, not Mr. Harrison's and with assurances once again that the issue would be resolved; that he had to get the car titled in his name before he could sign it over. I informed Mr. Harrison that I was moving to Illinois in mid May and he told me that it would be taken care of and overnighted to me here. It's now May 31st and still no title and no contact in nearly 3 weeks.Desired Settlement: The clear car title.

Business

Response:

We are on top of this problem. We have been in touch with Mr. [redacted] the cheif investagation officer with the VA. DMV office. Mr. [redacted] is trying to locate the previous owner of said vehicle. We are very sorry for Mr. [redacted] problem and have been working very dilingently to resolve this problem.Working with the DMV we hope to have the title very soon.Best Regards,John T. Harrison Jr.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards,[redacted]

Review: My mother and I purchased a used car from the owner of Super Cars, John Harrison. He personally promised that the car would last two or three years without needing any service. He also said he would fix our immediate concern of the smell of hot brakes and the air conditioning, he wrote these promised services down on paper. He also presented a carfax with only one owner and no accidents. Since I have left the lot my brakes still smell hot, my ac does not work, and I have yet to receive the title. My mother has contacted him many times, including the day after leaving the lot. He advised her to take it to a local mechanic since she lives far away from the lot and he would pay for the parts in the form of a $300. Although I do not think it is fair for us to have to pay for labor, we agreed. The mechanic has since found other issues with car, including a replaced front end, indicating it had been wrecked. I contacted John today, on behalf of my mother because I felt he was manipulating the fact that she is illiterate and easily confused (something he was made aware of before purchasing). After explaining what all the mechanic said needed done he then proceeded to belittle and name call the mechanic saying he was lying to us, yell and cuss me, state that he will only talk to mother from now and if we had a problem to take him to court. He then hung up on me. Not only is this just rude business practices, I do not believe we should be liable for these repairs given his promises and the simple fact that we do not even have the title in hand to get the car in my mother's name.Desired Settlement: At this point, I would like to return the car and receive a refund due to the fact I feel that we can not trust anything he does or says in the future. He has also been abusive on the phone with myself and the mechanic that called him therefore I am even afraid to speak with him to resolve any further issues.

Business

Response:

Mailed [redacted] a check on 9/21/15 for $300. Had a 3 month/3000 mile warranty on the vehicle and warranty clearly states repairs are to be done in my shop. Consumer is not local so send $300 for repairs and the check has cleared the bank. John Harrison

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The cost of the repairs extremely exceeded $300 (almost triple the amount given). Also, the customer service that was received was unprofessional and the abusive phone conversations that have taken place have not been addressed.

Regards,

While in there with a customer JH literally went nuts when asked a direct question.

Informed me "I had not dog in this fight" and acted like he wanted to start a fight.

He did this on 2 separate occasions.

We are still waiting to see if he actually corrected the warranty issues.

Review: On 6.22.2015, I went to Super Cars in [redacted] to test drive a car. When I entered, the salesman was on the phone. I waited for him to acknowledge me so I could inquire about the car. He put the phone down and I asked him if the car was still avialable. He said yes, but it was in the shop receiving repairs. He told me about a few issues with the car, including the hood "looking like somebody shot it with a gun". I asked him if the car had been in an accident. At this point, he took off his hat, slammed his fingers on the counter/desk and said, "The [redacted] car has not been in a [redacted] accident. Like I said, the car is scratched up. It ain't been in a [redacted] accident." I was in shock and as he continued to cuss at me about the car, I walked out. He followed me outside and continued to cuss as I was headed to my car to leave. As I was headed to my car, he was still on the phone and stated to the person on the phone, "I told him the [redacted] car was not in a [redacted] accident." He was beyond unprofessional.Desired Settlement: I want this eperience included in the rating of this company by the Revdex.com. I Ideally, it should resuce his "grade" with the Revdex.com. His unprofessional, and I'm being nice, manner was not warranted, and definitely not appreciated. This is no way to do business as I was there to buy a car. Of course, I would ask questions. I don't know if there is anything particular I want this person to do, but he should certainly improve his business approach and his less than charming engagement with potential customers.

Business

Response:

We regret [redacted] was dissatisfied with our service. However,Mr. [redacted] was told over the phone several times that the vehicle was in the paint shop. The car had some dings on the hood in the original paint which is to be expected. We told Mr. [redacted] that we would call him when the vehicle was back on our lot.Mr. [redacted] showed up on our lot and was told the vehicle was not back yet, that it was stiil at the shop. He assumed the vehicle had been wrecked but was told that it has a clear carfax and no it had not been wrecked that it had the original paint and with gravels flying up the hood has some chips. We have no control how long it takes the shop to do our repair work therefore, he was told again that we would call to let him know when the vehicle was back on our lot. Mr [redacted] became irate and was asked to leave, and again was told we would call him.Sincerely,John T. Harrison Jr.President of Super Cars

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First, thank you for your quick response to my complaint. I am not satisfied with the response from Super Cars due to the fact that pertinent information was left out, such as how I was treated as a potential customer being cussed at by the guy. Additionally, some of the information is not accurate of the incident. I called Super Cars on 6.20.2015 to find out if a car was available. I called several times because no one was answering the phone during their posted buiness hours. Someone returned my call and we had a brief conversation about the car. I was told it was available, but they were closed and they would reopen at 10 am on Monday (6.22.2015). I stopped by Super Cars on 6.22.2015 during the afternoon because I was in the area looking at other cars. I went in to ask if the car was available. I have already explained what happened between me and the guy at Super Cars. Unfortunately, I did not get the "salesman" name and he did not give me his name when I walked in. There is no acknowledgment of any wrongdoing or inappropriate actions by this "salesman", nor any accountability being taken regarding him cussing at me as a potential customer. Instead, whomever wrote this response lied stating that I became irate and was asked to leave. I did not even get a chance to ask about the CarFax. I was NOT asked to leave and did not become irate even after he cussed at me. I was shocked and walked out on my own will and direction. If I was irate, why would he tell me he would call me about the car? This appears to be a my-word-against-his-word situation, but if video and/or audio information of the office was reviewed, I am confident that it would support my claim. This business does not know how to handle business. And perhaps more importantly, when something unprofessional like this occurs, they apparently will not take responsibility for their poor customer service. I am dissappointed and dissatified with how they have choosen to handle and respond to this matter.

Regards,

[redacted]

I purchased the car on 08/21/2015. The owner of the dealership rode with me to ensure I kept the AC on High even when I tried to turn it down so that I couldn't hear the damaged manifold. I took the car home and it severely overheated that same night. He took the car back and said he would fix it. He kept the car over a week approximately. After getting the car back it appeared that the manifold problem had been fixed. After only a couple days of driving the car, it overheated again. He came and picked the car up with a tow truck. After keeping the car for 2 weeks he said he fixed the car. I drove it and could tell something was still wrong. I emailed him several times and he said he fixed it. Although the car was drivable the car was not running properly. After only having the car back and trying to get my money back I was forced to drive it with no other options. After approximately 5 times of driving the car for less than 100 miles the car has severely overheated again. This dealership is deceiving and sells LEMONS. I would not recommend EVER purchasing from this dealership. EVER.

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Description: AUTO DEALERS-USED CARS

Address: 11 E. 4th St., Salem, Virginia, United States, 24153

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