Good afternoon,I was contacted by the company I made my complaint about and we were able to reach an agreementPlease remove my complaintThanks!- [redacted] ***
I appreciate the phone call and hope you guys make the changes neededIf funding does not become available and the changes aren't made, I hope it is fair to expect a refundThanks.[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
See attached documentTowne Properties Dayton District Office Centerville Business Parkway Centerville, OH te| November 16, [email protected] towneproperties.comRevdex.com Servicing Southern Ohio, Northern Kentucky, Southeast Indiana Attention: *** ***E4th, Suite 600Cincinnati, OH 45202Dear [redacted] ***,This letter is in response to the concern that [redacted] submitted on 10/29/2015, ID number [redacted] .The status letter indicates the balance on the homeowner’s account at the time the status letter is completed.The capital contribution is for new unit or a resale on a propertyThe capital contribution is indicated in the Declaration of Covenants, conditions, Restrictions and Assessments for Villages of Pheasant Ridge, Article VIII Section and the Second Amendment to Article VIII Section Villages of Pheasant Ridge Homeowners Association are a rare community that charges the capital contribution for a resale on a unit.It’s unfortunate that the buyer was not informed of the capital contribution prior to closingThe seller and/or the seller’s agent should have been aware of the declarations.Respectfully yours,Jeff B [redacted] District Manager Towne Properties Dayton District OfficeGreat Places to Live, Work, Shop & Play
In response to the attached complaint, please be advised that we have promptly reimbursed Ms [redacted] the $1,that was erroneously withdrawn from her account via an ACH withdrawal by our bank [redacted] We contacted [redacted] to find out how this could have occurred and they do not have an answer This is the only incident of its kind that we have ever experienced I apologize for any inconvenience that this may have caused Ms [redacted] and assure you that we have made every effort to ensure that it will not reoccur Should you have any further questions, please feel free to contact me
Business contacted Revdex.com on 6-9-and indicated that the property was sold approximately weeks ago and no longer have any authority over this propertyThe property was sold to Towne Properties
We are in receipt of your letter dated 4/10/ with regard to Case No [redacted] Ms [redacted] ***We have reviewed the concerns submitted by Ms [redacted] on April 19th regarding the documents related to the refinancing of her home at [redacted] ***We contacted the company who provides the documents and it is evident a problem occurred because Ms [redacted] was under the impression it was a rush delivery request on the order that was placed on April 8thA rush order is normally completed within hours after the requestThe mortgage company requested delivery which is done within to business day timeframeAll items ordered were sent to Ms [redacted] on April 21st,In addition, our office provided additional information as it was requested.We have spoken with Ms [redacted] and she believes she now has all information required for the refinance of her propertyShould you have any further questions, please feel free to contact us[redacted] Vice President
To whom it may Concern, ID of [redacted] This is in response to a complaint filed by [redacted] ***, previous address was [redacted] In his complaint [redacted] states that he had an issue with bed bugs, no other apartment in this unit had a problem and our pest... control person checked and treated [redacted] ***’s apartment and is confident that [redacted] or one his guest brought them into his unit. I have no idea if [redacted] had to dispose of his furniture, the fact is [redacted] left his unit with zero notice; I will include a copy of his Notice to Vacate, dated 3/31/2015, the same date he moved out. We didn’t know he had moved out until he dropped off his keys the same day he turned in his Notice to Vacate. I as the Community Manager inspect every unit when a resident moves out and I didn’t see any evidence of bed bugs during this inspection. [redacted] also complained about mold and as he mentioned in his complaint I had his unit inspected by [redacted] , for mold, and his unit received a clean report. I also check units for mold or signs of leaks during my move-out inspections and I didn’t see mold present or signs of leaks. [redacted] states he cleaned the carpets before he moved out, I am including photographs I took during my inspection and they will show large blue stains in the dining area as well as large dark stains and debris scattered on the carpet in the living room. I am not inclined to remove the charges for the reasons and facts stated in this letter. Stephen A. S [redacted] Community Manager Harper’s Point Apartments
April 20, Towne [redacted] PropertiesCincinnati Revdex.com at The MonasteryMarketplace Resource Consultant StPaul PlaceEast 4th Street, Suite Cincinnati, OH 45202Cincinnati, OH [redacted] tel [redacted] fax [redacted] towneproperties.comDear [redacted] ***:The following is in response to your letter of 4/14/with reference to Case # [redacted] for [redacted] ***.Our maintenance personnel went back out and met with [redacted] again on his gutter issueOur maintenance personnel explained to him that the gutters on his building are sloped to direct storm water a certain direction and there was no malfunction with them nor were they looseAccording to our personnel everything is functioning properly and [redacted] now understands that.With regards to the painting of his unit, this is going to be done this year, and is scheduled by the Board of Directors, not Towne Properties.I hope this answers your questionsShould you have any others please feel free to contact me.Sincerely, Derek W.Vice PresidentDJW: pjscc: Annabel W.- Towne Properties
Good Afternoon [redacted] I am following up with you is in regards to your letter to the Revdex.com dated 03/07/ As you are aware Towne Properties now manages Compton Groves and had no knowledge of your prior repairs issues that had not been completed with BRG, LLC In an effort to make sure you are happy and that your repairs are completed I am following up with an email, I have attached the service request and photos showing that your ceiling repairs, Carpet Cleaning and exterminating concerns have been completed It is our goal to make sure your time here at Compton Groves is pleasant and that your request are completed in a timely manner, with exterminating for the spiders if you would like we can put you on the Friday rotation please let us know I hope we have addressed all your concerns and if you should have anymore please feel free to contact me at my office
I have tried to contact [redacted] in regards to this complaint however his phone has been disconnected and he has not responded to my emailI am a little confused in regards to the complaint itselfHe does currently reside at Stone Lodge Apartments [redacted] is often extremely late on his rent When you pay after the 6th of the month we issue a late fee of $If he used to live at Indian Lookout Apartments that is a past apartment and has nothing to do with his apartment here at Stone LodgeIf he pays late he will get a late fee like everyone elseSo he will still be responsible for his late fee for February as well as for March since he has not paid that rent either
We are in receipt of a complaint filed by Mr [redacted] ***, an owner who resides in [redacted] , one of our managed community associationsWe regret to learn that Mr [redacted] is not satisfied with recent correspondence from our office advising him that his inquiry will have to be presented to the [redacted] Board of DirectorsThere is presently no evidence that the vehicle in question is in violationGuests are permitted to utilize visitor parking for up to one month without requesting an extension from the associationShould the vehicle remain in it's present location, at the commencement of the next regular Board of Directors meeting, the matter will be addressed[redacted] Senior Manager Of Community Associations Towne Properties
September 29th, 2017Dear ***,I am writing in response to the complaint made by [redacted] on behalf of Hilltop Apartments/Towne PropertiesThe Community Manager, Jackie Murray did offer to honor the original quoted price of $1269, there was some confusion with the price due to a rent increase between the time of the application and the move it dateThe water and sewer fees had also increased during this time periodJackie Murray informed [redacted] that Hilltop would honor the original quoted price of $for their September payment and then in October, with required day notification, the rate would then increase to the $per month.I have attached the signed applications for both [redacted] and [redacted] that states that the $that each paid (Total of $300) was indeed a security depositHilltop processed the request to refund the full amount of $on September 5th, Hilltop did agree to refund the deposit even though the application clearly states that “I/we hereby agree that Towne Properties may retain the entire holding deposit of $tendered by me/us with this lease application should Towne Properties approve the lease application, and I/we for any reason fail, refuse or decide not to execute a lease agreement with Towne Properties for the unit described below.” (Please see attached, signed lease application for both parties) It does take up to days for the check request to go through our past resident’s department and then to the accounting department to process and mail the refundThe check for the refund of $is being cut today, September 29th, The customer’s request of having the deposit refunded was already in process upon receipt of this notificationThis is what the customer stated was their desired settlement and Hilltop/Towne Properties has complied with that request.Please let me know if you have any further questions or concerns in regards to this matter.Sincerely,Threva ** J***Area Manager Towne Properties513-478-2919ThrevaJ***@TowneProperties.com
Good afternoon,I was contacted by the company I made my complaint about and we were able to reach an agreementPlease remove my complaintThanks!- [redacted] ***
I appreciate the phone call and hope you guys make the changes neededIf funding does not become available and the changes aren't made, I hope it is fair to expect a refundThanks.[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
See attached documentTowne Properties Dayton District Office Centerville Business Parkway Centerville, OH te| November 16, [email protected] towneproperties.comRevdex.com Servicing Southern Ohio, Northern Kentucky, Southeast Indiana Attention: *** ***E4th, Suite 600Cincinnati, OH 45202Dear [redacted] ***,This letter is in response to the concern that [redacted] submitted on 10/29/2015, ID number [redacted] .The status letter indicates the balance on the homeowner’s account at the time the status letter is completed.The capital contribution is for new unit or a resale on a propertyThe capital contribution is indicated in the Declaration of Covenants, conditions, Restrictions and Assessments for Villages of Pheasant Ridge, Article VIII Section and the Second Amendment to Article VIII Section Villages of Pheasant Ridge Homeowners Association are a rare community that charges the capital contribution for a resale on a unit.It’s unfortunate that the buyer was not informed of the capital contribution prior to closingThe seller and/or the seller’s agent should have been aware of the declarations.Respectfully yours,Jeff B [redacted] District Manager Towne Properties Dayton District OfficeGreat Places to Live, Work, Shop & Play
In response to the attached complaint, please be advised that we have promptly reimbursed Ms [redacted] the $1,that was erroneously withdrawn from her account via an ACH withdrawal by our bank [redacted] We contacted [redacted] to find out how this could have occurred and they do not have an answer This is the only incident of its kind that we have ever experienced I apologize for any inconvenience that this may have caused Ms [redacted] and assure you that we have made every effort to ensure that it will not reoccur Should you have any further questions, please feel free to contact me
Business contacted Revdex.com on 6-9-and indicated that the property was sold approximately weeks ago and no longer have any authority over this propertyThe property was sold to Towne Properties
We are in receipt of your letter dated 4/10/ with regard to Case No [redacted] Ms [redacted] ***We have reviewed the concerns submitted by Ms [redacted] on April 19th regarding the documents related to the refinancing of her home at [redacted] ***We contacted the company who provides the documents and it is evident a problem occurred because Ms [redacted] was under the impression it was a rush delivery request on the order that was placed on April 8thA rush order is normally completed within hours after the requestThe mortgage company requested delivery which is done within to business day timeframeAll items ordered were sent to Ms [redacted] on April 21st,In addition, our office provided additional information as it was requested.We have spoken with Ms [redacted] and she believes she now has all information required for the refinance of her propertyShould you have any further questions, please feel free to contact us[redacted] Vice President
To whom it may Concern, ID of [redacted] This is in response to a complaint filed by [redacted] ***, previous address was [redacted] In his complaint [redacted] states that he had an issue with bed bugs, no other apartment in this unit had a problem and our pest... control person checked and treated [redacted] ***’s apartment and is confident that [redacted] or one his guest brought them into his unit. I have no idea if [redacted] had to dispose of his furniture, the fact is [redacted] left his unit with zero notice; I will include a copy of his Notice to Vacate, dated 3/31/2015, the same date he moved out. We didn’t know he had moved out until he dropped off his keys the same day he turned in his Notice to Vacate. I as the Community Manager inspect every unit when a resident moves out and I didn’t see any evidence of bed bugs during this inspection. [redacted] also complained about mold and as he mentioned in his complaint I had his unit inspected by [redacted] , for mold, and his unit received a clean report. I also check units for mold or signs of leaks during my move-out inspections and I didn’t see mold present or signs of leaks. [redacted] states he cleaned the carpets before he moved out, I am including photographs I took during my inspection and they will show large blue stains in the dining area as well as large dark stains and debris scattered on the carpet in the living room. I am not inclined to remove the charges for the reasons and facts stated in this letter. Stephen A. S [redacted] Community Manager Harper’s Point Apartments
April 20, Towne [redacted] PropertiesCincinnati Revdex.com at The MonasteryMarketplace Resource Consultant StPaul PlaceEast 4th Street, Suite Cincinnati, OH 45202Cincinnati, OH [redacted] tel [redacted] fax [redacted] towneproperties.comDear [redacted] ***:The following is in response to your letter of 4/14/with reference to Case # [redacted] for [redacted] ***.Our maintenance personnel went back out and met with [redacted] again on his gutter issueOur maintenance personnel explained to him that the gutters on his building are sloped to direct storm water a certain direction and there was no malfunction with them nor were they looseAccording to our personnel everything is functioning properly and [redacted] now understands that.With regards to the painting of his unit, this is going to be done this year, and is scheduled by the Board of Directors, not Towne Properties.I hope this answers your questionsShould you have any others please feel free to contact me.Sincerely, Derek W.Vice PresidentDJW: pjscc: Annabel W.- Towne Properties
Good Afternoon [redacted] I am following up with you is in regards to your letter to the Revdex.com dated 03/07/ As you are aware Towne Properties now manages Compton Groves and had no knowledge of your prior repairs issues that had not been completed with BRG, LLC In an effort to make sure you are happy and that your repairs are completed I am following up with an email, I have attached the service request and photos showing that your ceiling repairs, Carpet Cleaning and exterminating concerns have been completed It is our goal to make sure your time here at Compton Groves is pleasant and that your request are completed in a timely manner, with exterminating for the spiders if you would like we can put you on the Friday rotation please let us know I hope we have addressed all your concerns and if you should have anymore please feel free to contact me at my office
I have tried to contact [redacted] in regards to this complaint however his phone has been disconnected and he has not responded to my emailI am a little confused in regards to the complaint itselfHe does currently reside at Stone Lodge Apartments [redacted] is often extremely late on his rent When you pay after the 6th of the month we issue a late fee of $If he used to live at Indian Lookout Apartments that is a past apartment and has nothing to do with his apartment here at Stone LodgeIf he pays late he will get a late fee like everyone elseSo he will still be responsible for his late fee for February as well as for March since he has not paid that rent either
We are in receipt of a complaint filed by Mr [redacted] ***, an owner who resides in [redacted] , one of our managed community associationsWe regret to learn that Mr [redacted] is not satisfied with recent correspondence from our office advising him that his inquiry will have to be presented to the [redacted] Board of DirectorsThere is presently no evidence that the vehicle in question is in violationGuests are permitted to utilize visitor parking for up to one month without requesting an extension from the associationShould the vehicle remain in it's present location, at the commencement of the next regular Board of Directors meeting, the matter will be addressed[redacted] Senior Manager Of Community Associations Towne Properties
September 29th, 2017Dear ***,I am writing in response to the complaint made by [redacted] on behalf of Hilltop Apartments/Towne PropertiesThe Community Manager, Jackie Murray did offer to honor the original quoted price of $1269, there was some confusion with the price due to a rent increase between the time of the application and the move it dateThe water and sewer fees had also increased during this time periodJackie Murray informed [redacted] that Hilltop would honor the original quoted price of $for their September payment and then in October, with required day notification, the rate would then increase to the $per month.I have attached the signed applications for both [redacted] and [redacted] that states that the $that each paid (Total of $300) was indeed a security depositHilltop processed the request to refund the full amount of $on September 5th, Hilltop did agree to refund the deposit even though the application clearly states that “I/we hereby agree that Towne Properties may retain the entire holding deposit of $tendered by me/us with this lease application should Towne Properties approve the lease application, and I/we for any reason fail, refuse or decide not to execute a lease agreement with Towne Properties for the unit described below.” (Please see attached, signed lease application for both parties) It does take up to days for the check request to go through our past resident’s department and then to the accounting department to process and mail the refundThe check for the refund of $is being cut today, September 29th, The customer’s request of having the deposit refunded was already in process upon receipt of this notificationThis is what the customer stated was their desired settlement and Hilltop/Towne Properties has complied with that request.Please let me know if you have any further questions or concerns in regards to this matter.Sincerely,Threva ** J***Area Manager Towne Properties513-478-2919ThrevaJ***@TowneProperties.com