Super China Buffet

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I DID NO WRONGDOING IN THIS MATTER I JUST CALLED AND MADE A PAYMENT FOR MY [redacted] S [redacted] MY CARD WAS NOT AUTHORIZED TO BE PLACED ON FILE BY ME I HAVE MADE PAYMENTS BEFORE USING A DIFFERENT CARD AND CARD WAS NOT PLACED ON FILE OR BEING CHARGED BY YOU ALL I AM NOT A CLIENT OF ALLEGRIA MY [redacted] IS AS SOON AS I REALIZED MY CARD WAS BEING CHARGED I CALLED ALEGRIA AND SPOKE TO [redacted] WHO APOLOGIZED AND SAID MONEY WOULD BE REFUNDED IN THREE TO FIVE BUSINESS DAYS WHICH NEVER HAPPENED I HAVE NO CONTRACT WITH ALEGRIA ALLOWING THEM TO TAKE MONEY OFF MY CARD WHEN I BROUGHT IT TO ALEGRIAS ATTENTION THEN PAYMENTS WERE STOPPED COMING OUT OF MY ACCOUNT IF SAID CONTRACT WAS LEGAL THEN PAYMENTS WOULD HAVE STILL BEEN COMING OUT OF MY ACCOUNT PLEASE GIVE ME MY MONEY BACK I AM DESTITUTE AND CANNOT PAY MY BILLS I DID NO WRONG I JUST WANT MY MONEY BACK PLEASE I DID NOT AUTHORIZED THIS PLEASE SIRS FIND IT IN YOUR HEART AND DO THE RIGHT THING I DONT SLEEP AT NIGHT OR EAT MUCH THIS HAS BEEN A NIGHT MARE PLEASE RESOLVE MATTER AS SOON AS POSSIBLE THANK YOU [redacted] ***

Good Afternoon Alegria Auto Sales is in process of an investigationOnce the investigation is completed we will notify you ASAPThank you Corporate office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I have a c

Please find attached the repair order

With this case in had , has bee presented numerous times and a decision was made.please refer to previous claims in behalf of the company alegria auto sales and cases were closed

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

We apologize for the inconvenience we caused you, and we
appreciate your understanding as we continue to improve our customer
experienceI will talk to the team at the office to make sure this does not happen again. We will mail you your license plates to the address listed on this
complaint

Good Afternoon Alegria Auto Sales is in process of an investigation. Once the investigation is completed we will notify you ASAPThank you Corporate office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I DID NO WRONGDOING IN THIS MATTER I JUST CALLED AND MADE A PAYMENT FOR MY [redacted] S[redacted] MY CARD WAS NOT AUTHORIZED TO BE PLACED ON FILE BY ME I HAVE MADE PAYMENTS BEFORE USING A DIFFERENT CARD  AND CARD WAS NOT PLACED ON FILE OR BEING CHARGED BY YOU ALL I AM NOT A CLIENT OF ALLEGRIA MY [redacted] IS   AS SOON AS I REALIZED MY CARD WAS BEING CHARGED I CALLED ALEGRIA AND SPOKE TO [redacted] WHO APOLOGIZED AND SAID MONEY WOULD BE REFUNDED IN THREE TO FIVE BUSINESS DAYS WHICH NEVER HAPPENED  I HAVE NO CONTRACT WITH ALEGRIA ALLOWING THEM TO TAKE MONEY OFF MY CARD WHEN I BROUGHT IT TO ALEGRIAS ATTENTION THEN PAYMENTS WERE STOPPED COMING OUT OF MY ACCOUNT IF SAID CONTRACT WAS LEGAL THEN PAYMENTS WOULD HAVE STILL BEEN COMING OUT OF MY ACCOUNT PLEASE GIVE ME MY MONEY BACK I AM DESTITUTE AND CANNOT PAY MY BILLS I DID NO WRONG I JUST WANT MY MONEY BACK PLEASE I DID NOT AUTHORIZED THIS PLEASE SIRS FIND IT IN YOUR HEART AND DO  THE RIGHT THING I DONT SLEEP AT NIGHT OR EAT MUCH THIS HAS BEEN A NIGHT MARE PLEASE RESOLVE MATTER AS SOON AS POSSIBLE           THANK YOU [redacted]

Good Afternoon After several isuues on this client , she did purchase the unit on the date 06/10/15. After test driving she plaace issues on the WE OWE as Revdex.com is familiar with our policies. Attached is the invoices on which we have resolvre he issues on the date of 06/15/15. 5 Days after...

purchased unit was repaired per WE OWE on invoce [redacted] We provided an appointment for the 25th for the remainder as 1-58-528  on 06/25/15 completing the WE OWE. TOday Client came in today 06/26/15 for shaking , in which as you can see was not in WE OWE, spending over 1100.00 on parts that we not in contract or did not mentioned ,So as a courtesy there will be not charge to her.However, Client did signed the contract but yet did not show up for the closing (To review and explain the contract nor clienet has provided the proof of full coverage as stated on the contract as you can see the company has gone all out of the way to resolve this issue. CLient needs to come in for closing & bring the proof of full coverage for the vehicle as contract. Once this 1100.00 to cover tierods and alingment that was not under the WE OWE will be provided as a courtesy, this will complete all her complaints and more. She is not familiar with case since she did not show for the closing. Please have Client submit documentation of full coverage per contract and to con to underwriting to final the closing.Corporate DivisionInvestigation Unit

I would like to extend our apologies regards to the issues occurring to your issues in the vehicle. But according to the contract signed and excepted it clearly states our policies and procedures that all clients must go through for the repairs. In your case if your arrival was late, You will have...

to be rescheduled for another date and according to the we owe documents you have 30 days from the date of purchase to accommodate yourself to have your vehicle repaired accordingly. If the policies and procedures and I'll follow through and the behalf of the client we have the right to refuse services due to the late arrival between 8 AM and 9:30 AM only for all appointments. Furthermore, if the document named we owe it's not accommodated in your behalf and it will not be our fault that the client will not be able to make it it will long be void.  I will extend my sincere apologies but we will have to follow policies and procedures per documentation.however doing a final interview and everything is explained by the underwriter how everything works for the 24 to 48 hours diagnostics and no promises for loaners , unless it's qualifiable by having motor block problems transmission bell problems or air compressor problems as stated on the contract engine transmission and ac.Please review all documentation was provided by the underwriter on the date of sale of your vehicle and you will encounter all your questions and answers on those documents what covers and what does not covered under the warranty.ThanksCorporate office Alegria Auto Sales

[redacted] is now satisfied with the repairs done to his vehicle. Loaner car was provided to him while his vehicle was in the service department for repairs. His car was ready and picked up on October 26, 2015.

Good AfternoonAlegria Auto Has Received a complaint in regards to payments withdrawn according to complainant unauthorized charges.As we...

investigated to see what happened with the funds, the funds were with drawn [redacted] for 215.00 was authorized. We asked the client per contract to please send a written addressed letter to the dealer with in 10 days prior to payment to remove any credit cards from the system. Please review the contract signed by [redacted]. No form of documents was ever received to remove any info from client.Thank you Alegria Auto