Super D Grocery & Gas

We have solved this complaint for the customer by processing the refund for the refundable reservation within daysNot sure what other action is required other than removing this unfounded complaint from the site as the process worked and we communicated directly, timely, and repeatedly with the customer through two different channels

Elio Motors has lied They have never responded to me personally to ask for any informationI've attached the letter I emailed to their customer support and I have never gotten a responseThe only receive the daily emails Elio Motors send to everyone that has registeredWhen I try to confirm my reservation it's says they can not confirm my reservation with my email I just want someone to confirm my reservation for my email: [redacted] If they will confirm that my email address has a reservation I will be satisfied [redacted]

Thank you for the opportunity to respond to this customer letter and to help ensure that the customer receives the information as we have some concern that he is not receiving our replies. We are a start up vehicle manufacturing company with over 62,000 reservation holders around the country... and like many start-ups, we are in the process of building our business. One of the processes all start ups go through is funding and we are no exception. We make strides every day towards all of our business goals and will continue to drive until the process is complete. As for the specific questions in this letter, we have answered them to the consumer through our email team and have answered each of his other eight emails. The binding agreement was designed for all of a customers with All in non-refundable reservations to lock in a vehicle price of $7000. We are working on a system to allow for the splitting of the reservations between binding and not binding and are logging the requests in the event that we can split the reservations. We have had less than five requests. We will now add this customer to the list for consideration and ask that he send an email to us requesting the separation of the reservations so we have a paper trail in the system. The transmission is not an issue at this point as we are planning on having an automatic option available for production. We did answer this question through email with our last response to the customer and this question being yesterday afternoon.We encourage this and every customer to contact us directly through email or our phone team as we can solve most every issue in a timely manner and answer each question with a human being be it through email, phone or social media for vehicle related questions.

Please move to *** for communication as this is not the correct venue for this type of issueWeam calling this customer now so this doesn't run on unnecessarily

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI received the refund check yesterday.
Regards,
*** ***

We are working with this customer to find her refund checks as they were mailed to an old mailing addressWe will resolve this and the customer has noted she will rescind this complaint once received (if possible)

Elio Motors has lied.  They have never responded to me personally to ask for any information. I've attached the letter I emailed to their customer support and I have never gotten a response. The only receive the daily emails Elio Motors send to everyone that has registered. When I try to confirm my reservation it's says they can not confirm my reservation with my email.  I just want someone to confirm my reservation for my email: [redacted]  If they will confirm that my email address has a reservation I will be satisfied. [redacted]

that is fine if you are sending me my refund HOWEVER I have not ONE email to my email address [redacted] So possibly you do not have my correct email address because if I got that email you claim you sent me I would never have filed my complaintAgain I do not...

show one email from your company to my email address  [redacted]thank you

Thank you for the opportunity to respond to this customer letter and to help ensure that the customer receives the information as we have some concern that he is not receiving our replies.  We are a start up vehicle manufacturing company with over 62,000 reservation holders around the country...

and like many start-ups, we are in the process of building our business. One of the processes all start ups go through is funding and we are no exception. We make strides every day towards all of our business goals and will continue to drive until the process is complete. As for the specific questions in this letter, we have answered them to the consumer through our email team and have answered each of his other eight emails. The binding agreement was designed for all of a customers with All in non-refundable reservations to lock in a vehicle price of $7000. We are working on a system to allow for the splitting of the reservations between binding and not binding and are logging the requests in the event that we can split the reservations. We have had less than five requests. We will now add this customer to the list for consideration and ask that he send an email to us requesting the separation of the reservations so we have a paper trail in the system. The transmission is not an issue at this point as we are planning on having an automatic option available for production. We did answer this question through email with our last response to the customer and this question being yesterday afternoon.We encourage this and every customer to contact us directly through email or our phone team as we can solve most every issue in a timely manner and answer each question with a human being be it through email, phone or social media for vehicle related questions.

We have solved this complaint for the customer by processing the refund for the refundable reservation within 6 days. Not sure what other action is required other than removing this unfounded complaint from the site as the process worked and we communicated directly, timely, and repeatedly with the customer through two different channels.

Thanks for the opportunity to clear this up and have another touch point for this customer. We have indeed communicated at least this amount with the customer and his reservation is indeed in the system. We are awaiting information from this customer and have sent several emails without response. We...

are sending another email asking for information as well as assuring him that his reservation is in good standing and all is well. The system for him to see it will be up when we receive the information from the customer most likely after the holidays. Please respond to the email we sent and we can handle this once and for all. Happy Holidays!

Will not accept response