Super Deal Auto Sales, LLC

I am rejecting this response because: this company sold the truck before the loan was cancelled and it took my wife calling the general attorney before the loan was even in process to do anythingOur sales reciept for the down states we did pay the moneyBut I would rather be out money then ever have to deal with crooks againThey lied to us and nothing about a process was ever mentioned to my husband and I when we returned the truckThe owner continued to throw it in our face he could make us keep the truckHe never told us how long it would take for the loan to be cancelledIt wasnt until the attorney general was called that we heard anything about the loan being cancelledI spoke with the finance company everyday and they conitnually said we were still responsible for the truck payment nothing had been put through to be cancelledWhen we went to get the truck we were told no one knew where it wasWhen my wife spoke to the owner he said it was sold long ago before the loan was put through to be cancelled so we owed money on a vehicle he sold to another customerIt took days and calls and emails to people above everyones head to get the loan cancelled outThis was not the simple process these people are making it Regards, [redacted]

No I want reimbursed the warranty company stated that I can not process a cls without the dealershipThey know nothing about the warranty get sold with the car .Regards, [redacted]

Customer purchased the vehicle which was in great condition. Customer was aware of a light noise coming from under the vehicle and was informed that used cars with over 100k miles tend to have some minor issues. Customer was sold a 3rd party warranty and can at any time can call the 800 number to... file a claim. When customers car wouldn't start, we asked her to bring it by to look at it in good faith. We determined that it wouldn't start because the battery terminal was loose so we tightened it and sent her on her way. 4 weeks later the customer claimed that her car over heated. Once again, in good faith we asked the customer to bring the car to us. When car got to us, we checked it out and drove it around to see if it would overheat but it didn't. Customer then asked if we could checkout and help them get the noise fixed that the car was making at time of purchase. We told them that we wouldnt mind sharing our resources with them so that they won't have to be overcharged for the repair. Customer has a warranty and is able to contact the warranty company to have vehicle looked at for repair. We sell most of our vehicles as is but encourage each customer to buy a warranty.

We will refund the customer $which was paid for the warranty since customer isn't satisfied with the warranty procedure

We are in receipt of the complaint and would like to give you the truthful account of our experiencewith the customer and their mechanic. The customer and their mechanic came into the dealershlp tolook at a vehicle.Their mechanic became very belligerent with our sales agents and stating false...

information concerningthe vehicles to the customer's, so we asked the mechanic to leave. During the conversation, the salesagents were trying to address the customer's concerns in a professional manner and their mechanlccontinued to be hostile and aggressive through the whole conversation, We have sales agents withyears of experience and notice through conversations with both the customer's/rnechanic did not showour dealership that they had a real interest in purchasing any particular vehicle in the first place. Theycontinued to nitpick as we were providing them quality customer service.We are considered a Used Dealership not a New Dealership and we do not practice unfair or deceptiveacts to any customer. We believe in providing good/quality service to all customers in a professionalmanner. We ensure to each customer prompt, courteous and effective services. In addition, wecommunicate effectively with our customers and evaluate eaeh vehicle to provide safety for allcustomers who purchase vehicles from our dealership. We also assist in distributing work if neededbetween technicians for safety purpose on all vehicles prior to leaving our dealership.Resolution: Customer's not serious regarding purchase of Vehicle. Therefore, no vehicle purchased/ soissue is N/A.Sincerely,AdministratorSuper Deal Auto Sales

Hi, this is [redacted], form super deal auto sales llc, the salesman dealing with this case at this time.I look thr**gh what the customer complained and I have some information that the customer didn`t share and I have some questions in his letter.First, we are a highly organized company and we have...

great reputaton thr**gh **r customers, we want to cooperate with y**r organization and help every customer satisfied.When I deal with this customer, he gave us many requirements which seems to be resonable, and we are trying satisfied every single requirements even it is very hard for us to do or cost us money to do. He required us reserve the car for one month and we did. He told us to put new brakes on the car(which we are not suppose to) and we did. He told us he w**ld pay it off in a month and than say two months we still be in patient with him. He told us to change the sound while locking the car, which origanal from toyota, and we did. And finally, he told us to give him a cheaper price which is 5,000 dollars less than the price we agreed before just because he used his money in his trip, and this time, I can`t satisfied him, because we already spend thousands of dollars on this car and a long valuable time while he changed his words four times. Now, here comes my questions from his letter:1. I do told him if the car has a mechanical problem which result to be a 500 dollars or more cost he has the right to take his deposit back while he checked the car, he himself checked the car and find no mechanical problem on the car and he w**ld pay me in that week. Even like what he said the brake pads were bad, that w**ld not cost over 500 dollars even at the dealership, and we checked the old brakes were totally fine. His choice was not to take the deposit back but keep trying to cut down the price untill he f**nd that we can`t satisfied him.So why he required us to change this and change that and he said he don`t want it after we did all that?2. So If I and the customer has an argument when he saw the car which was on April 30th, why he wanted his money back 2 months later but not at the time he saw the car?3. He agreed to paid those bills which upon his requirements and now he does not want to pay, who s*ld take responsiblity? Shall we bill him out?4. He said we didn`t give him any contract and he said we gave him a contract which was translated in chinese, is this conflicted his own words?5. Your company protect the rights of the customers, but who protects the rights of the hard-working residential bussinessman? These are some of the reasons that we won`t gave his money back:1. Depost is for reservation, and he chooses give it up.2. He didn`t pay those bills upon his request.3. He keeps changing his words and his words are unclear.I attached the email from him which he emailed me and told me he would pay off and his requirements.[redacted]Sales Manager614-804-[redacted]

Thanks for [redacted]’s reply. However,
some of the information the dealer provided are not dependent on the facts.
First, the email he attached is an
English version, however, I sent him the Chinese version. I don’t think the
translation is precise and accurate. And he didn’t show the date of the email.
At those days, I still want to buy their company’s car. However, because of
their bad service attitude and insufficient certification of car, I determined
not to purchase it.
Second, could he show me the
evidence of the saying that I need $5000 price cut down? I have never said
that.
Third, they do change the brakes
for me, but asking for higher price of the car.
For his third question: They told
me I will give the reservation fee up if I don’t buy this car. So I hold the
sale for some days for negotiating with them. I sent the complaint at June 8th,
just one month after the reservation fee and 10 days after the negotiation
broke up.
I do not want to reply his questions one by one. The following is my accusation and evidence:
1. The attachment is his
Chinese contract for purchasing the car (That’s why I said I didn’t get any
English version contract). I will translate the last paragraph in the first
page: “Before purchasing the car, super
deal auto sales llc will receive 5 percent of the total car’s price for the
reservation fee. This reservation fee is used for ensuring the safe of sale
after the success of auction. If the car cannot be saled, super deal auto sales
llc guarantee refund all the reservation fee.” He didn’t tell me
this is non-refundable fee until he got the money. I think the reservation fee
is for the safe auction, not for the deposit. So if the sale went well, I can
just ignore this problem. However, it went wrong at last.
2. Even if it is the deposit fee.
The brake is the mechanical problem with more than $500 replacement. I got this
value from [redacted]. I request for the report or certification of the original car’s
brake pads and rotors condition. Meanwhile, the brake problem is the only one I
know, please provide the certification of the car, which I didn’t get from the
dealer before.
3. I accuse him of slandering me
about the cutting $5000 off, which I have never said. Meanwhile, I also accuse
him of harassing my friends and threatening me not to complaint on Revdex.com. I have
the witness of my roommate.
Therefore, the following are my
requirements:
1. I request the manager of the
super deal auto sales to reply me these complaints. I have negotiated with [redacted]
** too many times without any progress. I don’t think there will be any
development negotiating with him;
2. I claim for all my money refund,
which is $1162.5;
3. I claim their apology for
slandering me and harassing my friends.
Thank you very much! I think Revdex.com is
a good place to protect the customer’s rights. Customers are always the
vulnerable groups, who need to get help from your company.Thanks again!

To whom it may concern, this customer did come to purchase a vehicle from us. The customerstated that they we going to put down $2500 when they receive their tax money. We therefor decidedto help out the family by allowing them to owe us the $2500. The customer test drove the vehicle, likedit, and...

proceeded with the deal. Upon return from test drive, the customer stated that the vehicle wasfine, signed the paper work as well as the as-is form. When they noticed that the check engine light wason, we asked if they wanted us to look at it and they refused. We also offered to sell them a warranty atthe time of sale which they declined. As far as the customer wanting to return the vehicle, we gladly accepted the return since theyhadn't put any money down. We then told them that we would cancel the deal with the financecompany which takes a few weeks to process and that they are not responsible for the payment to thefinancial institution. The customers' lack of knowledge led them to file a complaint as we havecompleted the return. Customer is owed no money back. Thanks,

I am rejecting this response because: this company sold the truck before the loan was cancelled and it took my wife calling the general attorney before the loan was even in process to do anything. Our sales reciept for the 2500 down states we did pay the money. But I would rather be out money then ever have to deal with crooks again. They lied to us and nothing about a process was ever mentioned to my husband and I when we returned the truck. The owner continued to throw it in our face he could make us keep the truck. He never told us how long it would take for the loan to be cancelled. It wasnt until the attorney general was called that we heard anything about the loan being cancelled.. I spoke with the finance company everyday and they conitnually said we were still responsible for the truck payment nothing had been put through to be cancelled. When we went to get the truck we were told no one knew where it was. When my wife spoke to the owner he said it was sold long ago before the loan was put through to be cancelled so we owed money on a vehicle he sold to another customer. It took days and calls and emails to people above everyones head to get the loan cancelled out. This was not the simple process these people are making it.
Regards,
[redacted]

No I want reimbursed the warranty company stated that I can not process a cls without the dealership. They know nothing about the warranty get sold with the car .Regards,[redacted]

Customer purchased the vehicle which was in great condition. Customer was aware of a light noise coming from under the vehicle and was informed that used cars with over 100k miles tend to have some minor issues. Customer was sold a 3rd party warranty and can at any time can call the 800 number to...

file a claim. When customers car wouldn't start, we asked her to bring it by to look at it in good faith. We determined that it wouldn't start because the battery terminal was loose so we tightened it and sent her on her way. 4 weeks later the customer claimed that her car over heated. Once again, in good faith we asked the customer to bring the car to us. When car got to us, we checked it out and drove it around to see if it would overheat but it didn't. Customer then asked if we could checkout and help them get the noise fixed that the car was making at time of purchase. We told them that we wouldnt mind sharing our resources with them so that they won't have to be overcharged for the repair. Customer has a warranty and is able to contact the warranty company to have vehicle looked at for repair. We sell most of our vehicles as is but encourage each customer to buy a warranty.

Rejected! That's does not cover half the money I spent on a rental car for two weeks or repair. The problem is you guys are giving out warranty and know nothing about them or how to start a claim for a customer or resolve issues.[redacted]