Super Deal Coin Laundromat

July 6, 2015To whom it may concern, My name is Thong - Que T***, the owner of the laundromat This is what happened on 6- [redacted] stop by drop off the comforter for me to wash & I'm the only who touch her comforter and get the job done After hours I call her & let her know that her comforter is done & she can come back pick up an hour later, she come pick up & paid, every is fine, then days later I received a call from her said she want her refund back & [unreadable] because the filter inside her comforter is missing She claimed somebody open & took it & sew back, when talking to her I'm on the speaker phone & try to explained to her that we never do something like that to our customer, we done a lot of wash & fold & never had any complained at all but she not listening and keep asking for her refund back & I'm trying to tell her I only made about $when doing the job for her because the washing cost $for the slots machine & the dryers cost $something but she keep repeat & repeat wanted her refund back or will report so I have to hung up & send her a long message with apology that I have to hung up on her because keep going on next that going to solved anythingAll I want said is my business is small & my daily customers is local I'm not going to do something is not work to ruined our reputation, my health is not good to get the outside job that's why I work for myself & I can't afford to hire anyone to help Since I take over my business all my customers is very happy with my services I gave customers free drying on weekday anytime someone compliant about machines not good I gave the refund back no question ask Wash & fold customers never had any complaint about missing something and this is sound it's imposible happened open the comforter took the filter inside & sewed back My place had camera record 24h & I really want to prove that we not doing this to our customer because it's not worth it That's simpleThank you,

July 6, 2015 To whom it may concern, My name is Thong - Que T***, the owner of the laundromat. This is what happened on 6-13. [redacted] stop by drop off the comforter for me to wash & I'm the only 1 who touch her comforter and get the job done. After 2... hours I call her & let her know that her comforter is done & she can come back pick up an hour later, she come pick up & paid, every is fine, then 3 days later I received a call from her said she want her refund back & [unreadable] because the filter inside her comforter is missing. She claimed somebody open & took it & sew back, when talking to her I'm on the speaker phone & try to explained to her that we never do something like that to our customer, we done a lot of wash & fold & never had any complained at all but she not listening and keep asking for her refund back & I'm trying to tell her I only made about $4.00 when doing the job for her because the washing cost $6.25 for the slots machine & the dryers cost $4 something but she keep repeat & repeat wanted her refund back or will report so I have to hung up & send her a long message with apology that I have to hung up on her because keep going on next that going to solved anything. All I want said is my business is small & my daily customers is local I'm not going to do something is not work to ruined our reputation, my health is not good to get the outside job that's why I work for myself & I can't afford to hire anyone to help. Since I take over my business all my customers is very happy with my services I gave customers free drying on weekday anytime someone compliant about machines not good I gave the refund back no question ask. Wash & fold customers never had any complaint about missing something and this is sound it's imposible happened open the comforter took the filter inside & sewed back. My place had camera record 24h & I really want to prove that we not doing this to our customer because it's not worth it That's simple Thank you,

July 6, 2015
To whom it may concern, 
My name is Thong - Que T[redacted], the owner of the laundromat.  This is what happened on 6-13.  [redacted] stop by drop off the comforter for me to wash & I'm the only 1 who touch her comforter and get the job done.  After 2...

hours I call her & let her know that her comforter is done & she can come back pick up an hour later, she come pick up & paid, every is fine, then 3 days later I received a call from her said she want her refund back & [unreadable] because the filter inside her comforter is missing.  She claimed somebody open & took it & sew back, when talking to her I'm on the speaker phone & try to explained to her that we never do something like that to our customer, we done a lot of wash & fold & never had any complained at all but she not listening and keep asking for her refund back & I'm trying to tell her I only made about $4.00 when doing the job for her because the washing cost $6.25 for the slots machine & the dryers cost $4 something but she keep repeat & repeat wanted her refund back or will report so I have to hung up & send her a long message with apology that I have to hung up on her because keep going on next that going to solved anything. All I want said is my business is small & my daily customers is local I'm not going to do something is not work to ruined our reputation, my health is not good to get the outside job that's why I work for myself & I can't afford to hire anyone to help.  Since I take over my business all my customers is very happy with my services I gave customers free drying on weekday anytime someone compliant about machines not good I gave the refund back no question ask.   Wash & fold customers never had any complaint about missing something and this is sound it's imposible happened open the comforter took the filter inside & sewed back.  My place had camera record 24h & I really want to prove that we not doing this to our customer because it's not worth it That's simple
Thank you,

July 6, 2015To whom it may concern, My name is Thong - Que T[redacted], the owner of the laundromat.  This is what happened on 6-13.  [redacted] stop by drop off the comforter for me to wash & I'm the only 1 who touch her comforter and get the job done.  After 2 hours I call her...

& let her know that her comforter is done & she can come back pick up an hour later, she come pick up & paid, every is fine, then 3 days later I received a call from her said she want her refund back & [unreadable] because the filter inside her comforter is missing.  She claimed somebody open & took it & sew back, when talking to her I'm on the speaker phone & try to explained to her that we never do something like that to our customer, we done a lot of wash & fold & never had any complained at all but she not listening and keep asking for her refund back & I'm trying to tell her I only made about $4.00 when doing the job for her because the washing cost $6.25 for the slots machine & the dryers cost $4 something but she keep repeat & repeat wanted her refund back or will report so I have to hung up & send her a long message with apology that I have to hung up on her because keep going on next that going to solved anything. All I want said is my business is small & my daily customers is local I'm not going to do something is not work to ruined our reputation, my health is not good to get the outside job that's why I work for myself & I can't afford to hire anyone to help.  Since I take over my business all my customers is very happy with my services I gave customers free drying on weekday anytime someone compliant about machines not good I gave the refund back no question ask.   Wash & fold customers never had any complaint about missing something and this is sound it's imposible happened open the comforter took the filter inside & sewed back.  My place had camera record 24h & I really want to prove that we not doing this to our customer because it's not worth it That's simpleThank you,