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Super-Lube Reviews (5)

This is fully disclosed at time of service, I am willing to give him a free car wash as a curtsy for the misunderstanding and going forward if he gets full service the car wash is included

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not get a coolant flush as stated by the business..... I got an oil change and have receipt to prove itThe sign says "free car wash with oil change"....The manager on duty will tell you it is "only with a full service oil change" The manger on duty will also say the sign does say "oil change", but will also tell you it needs to be a full service oil change.... If anyone goes there and gets an oil change they WILL NOT get a car wash as advertised. This is blatant advertising and they are getting away with it... Once inside their service center they will try to up charge for a "full service oil change"... Now the manager is lying, why, he knows it is wrong. No I will not accept advertising as being a legitimate business practice.... The sign comes down or they give a car wash to anyone who gets an oil change!!!
Regards,
*** ***

The free car wash is only included with a full service oil change and this consumer had a coolant flush which does not include a free car wash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]No one disclosed that this needed a full service oil change! It was not disclosed until asking for the token! If I send a couple people there for an oil change in the next few days and once in side, the car wash is not discussed by the attendant. Whom should immediately state if they want a car wash they will need to buy more than oil change, without being asked! ......   If this does not happen every time, I am still going to say this Super-Lube car wash sign is a lie, misleading, and needs to be removed....  This IS NOT GOOD BUSINESS PRACTICES!   What cheaters, and losers that need to lie to their customers ...... 
Regards,
[redacted]

This is fully disclosed at time of service, I am willing to give him a free car wash as a curtsy for the misunderstanding and going forward if he gets full service the car wash is included.

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Address: 3769 Ross Clark Cir, Dothan, Alabama, United States, 36303-2251

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