I am emailing in reference to complaint ID # [redacted] Complaint states that the guest was charged $for smoking in a non-smoking roomGuest further states that there was no actual smoking in the room, that an ashtray was dumped in the room trash canHowever, guests are verbally informed at check in that any smoking material disposed in the room would be considered evidence of smokingGuests also initial this information on the registration cardThere are signs posted at each entrance, as well as trash receptacles to dispose of these itemsWe did not charge the guest the $clean up fee, only asked that they check outNo additional fees have been charged to this guestPlease feel free to contact me should there be any further questionsHave a super day! Annie P [redacted] General Manager Super Indianapolis South Bixler Road Indianapolis, IN 317-788-phone 317-788-fax
In 2013, Art of Engineering (Scott [redacted] ) provided engineering services for our addition / remodeling project Scott missed two of our first three scheduled meetingsLater, there were periods when Scott returned neither phone calls nor emails Scott asked me to take my project prospectus, which was clearly not a set of plans, to Regional Building to ask what I would need to get approvalIn retrospect I feel that this request was both inappropriate and unprofessional Scott did connect us with an architectural draftsman who worked closely and patiently with us in developing the plans Our plans included an attached greenhouse which employed earth tube heating and coolingScott approved the plans without verifying whether the earth tube system was adequateThis seems to me to have been professional negligence on his partBased on my subsequent literature review, our preliminary design (which Scott had approved without checking) would have been woefully inadequate
I am emailing in reference to complaint ID # [redacted] Complaint states that the guest was charged $for smoking in a non-smoking roomGuest further states that there was no actual smoking in the room, that an ashtray was dumped in the room trash canHowever, guests are verbally informed at check in that any smoking material disposed in the room would be considered evidence of smokingGuests also initial this information on the registration cardThere are signs posted at each entrance, as well as trash receptacles to dispose of these itemsWe did not charge the guest the $clean up fee, only asked that they check outNo additional fees have been charged to this guestPlease feel free to contact me should there be any further questionsHave a super day! Annie P [redacted] General Manager Super Indianapolis South Bixler Road Indianapolis, IN 317-788-phone 317-788-fax
In 2013, Art of Engineering (Scott [redacted] ) provided engineering services for our addition / remodeling project Scott missed two of our first three scheduled meetingsLater, there were periods when Scott returned neither phone calls nor emails Scott asked me to take my project prospectus, which was clearly not a set of plans, to Regional Building to ask what I would need to get approvalIn retrospect I feel that this request was both inappropriate and unprofessional Scott did connect us with an architectural draftsman who worked closely and patiently with us in developing the plans Our plans included an attached greenhouse which employed earth tube heating and coolingScott approved the plans without verifying whether the earth tube system was adequateThis seems to me to have been professional negligence on his partBased on my subsequent literature review, our preliminary design (which Scott had approved without checking) would have been woefully inadequate