Super Nails

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the refund yet, please advise when I will be receiving it.Regards, Tammy [redacted]

Revdex.com: First of all, thank you for working with me to resolve this so quicklyFor my first dealing with this sort of issue, I am extremely impressed and grateful That being said, I am trying to schedule an appointment at downtown ford so we can go over the repairsIt is only after this is completed and any outstanding concerns are addressed will I feel that the issue is truly resolvedPlease send me an e-mail so I can inform you of further details as they come upThank you, ***

We have contacted *** *** and invited her back into the dealership to check out her vehicle. She will make a list of any concerns with the vehicle as some of them are intermittent and not always present. We will put a technician in the vehicle to ride with Ms*** to
try to verify what the concerns are. We will put Ms*** *** in a courtesy loaner while we diagnose and repair any concerns

I called and spoke to *** *** ***) on Friday, February 16, 2018. I apologized to him for the Service Advisor not taking the time that was due him and invited him back into the dealership so we could look at the doors
and make sure everything is okay for him. I told him we would go over the vehicle and do a multipoint inspection to make sure everything is fine. He seemed appreciative of the offer and said when he is back fromLos Angeles he will bring it in. *** ***

Hello Revdex.com. I am writing in response to the above referenced claim number with Downtown FordPer their response of putting me in the car with the technician so that I could ride along with them and point out areas of concern, which they claim happens intermittentlyWell, as of today 7/5/2016 the problem still has not been resolvedThe shuddering is still present as well as the AC blowing hot, I am tired of taking the car back in to the dealership for what they deem an intermittent problem, but it's not intermittent to me when it happens outside the scope of when they are there and I am the one suffering in a vehicle that is not performing as it should for being a vehicle that should not exhibit any issues at all

Consumer states that the business has contacted her directly to address the pending issuesThere is a waiting period on the needed partsConsumer understands that the delivery issues may be out of business controlConsumer appreciates business cooperation but will consider the matter resolved once the actual repairs addressed and completed

Mrs*** did come in and purchase a vehicle from us. She subsequently experienced some transmission problems which we have attempted to fix. Mrs*** came to our sales department to try and replace the car with another one as her current vehicle was experiencing
transmission problems. She chose a vehicle and we went thru the buying process and finally found out that she did not want to trade the vehicle in as she would suffer a monetary loss ie sales tax/lic and current market value vs what she had paid for it. She stated she did not feel its fair that Ford is not willing to help her out of this vehicle as it is not her fault that she bought a car that is having transmission problems. She wants to initiate a lemon law buy back and she was directed to the Revdex.com site as one of the places she could initiate it. She was not trying to initiate a complaint. Any questions please feel free to call me as I was the manager assisting her at the time of her visit. *** ***Sales Manager

Thank you for your letter dated 11/30/informing us of a customer complaint.My name is Raymond and the first I heard of this incident was when I saw it on Google Reviews.Upon questioning the Nail Tech involved, I understand that the complainant's daughter wanted long acrylic nails with gel over
and she had really dry cuticles and he may have cut her a little.When she called, she spoke with the Nail Tech in question and she did not speak with me or my partner and we were unaware of any problem.Firstly, let me clarify that ALL of our techs are licensed and I personally think that the premises is clean and sanitary.I have no problem in refunding her the full $and would even welcome her to continue patronizing our business again and if she has any issues to inform the owners.Thank You

I have continually been to this business on a number of occasions.They are rude, have no customer service skills and they have no price list on the window outside the businessBut there is no services price list so they charge you whatever they want, they do not go by the price list outside on the windowAnd when you question them about the prices they basically ignore you and sometimes will refuse servicesThey have no hours of operation on there business store front so they open and close whenever they want

Dear [redacted],As we pride ourselves on delivering a memorable customer service for everyone, we have unfortunately fallen short of our goal during your recent stop. Please accept our sincere apology for any misunderstanding and customer services.As we received your comment, we have been...

checking our entire chairs again, but unfortunately we could not find any broken chair at our store. However, we are highly thankful for your comment and will keep maintain our entire store to keep our services always on the top. Moreover, we reminded all of our staff to deliver the best service to all of our customers and make sure all of our dear customers fell happy when they walk out.[redacted], after consulting our lawyer and credit card companies, it is legal, according to United of States law, for small business to limit minimum charge on their credit card.Again, we deeply apology for any misunderstanding and inconvenience youexperienced. We look forward to seeing you next time in our store to give you the best services that we deliver.Tina N

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received the refund yet, please advise when I will be receiving it.Regards,
Tammy [redacted]

Revdex.com:
First of all, thank you for working with me to resolve this so quickly. For my first dealing with this sort of issue, I am extremely impressed and grateful.  That being said, I am trying to schedule an appointment at downtown ford so we can go over the repairs. It is only after this is completed and any outstanding concerns are addressed will I feel that the issue is truly resolved. Please send me an e-mail so I can inform you of further details as they come up. Thank you, [redacted]

We did send her a check for $55 and she has cashed it so this is now resolved.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I came down their twice. The manager was extremely rude and I cannot go to that salon again because I cannot believe the way customers are treated. I will take my business elsewhere and that letter I received simply disregards the behavior of the employee who is the manager. It's not illegal to be rude, but it is not ethical to treat consumers so poorly.
Regards,
[redacted]

Review: Very rude. I've been sitting here for over 1 hour trying to get a nail fix. No one has asked me what I need or anything. Some one comes in after an they get right to her. Awful service very slowDesired Settlement: Better service