I hired Super Power based on web review and Revdex.com rating I am disappointed with the efficiency of the move and insulted by the owner of this company when I have to report a luggage damage identified after the move Before the actual move, I have relatives that have helped to move beds, larger furniture and items that can fit into a SUV and a van several trips What remain are boxes, combine suit case and bag, big containers, small pieces of patio furniture, and dissemble pieces for shelves, desks, and sofa I have two movers come to help Majority of the time one of the mover stay inside the trailer to stack and reorganize which left only one mover actually wrapping and carrying the items The time that taken to do the wrapping and stacking are excessive in my opinion When brought this up to the movers and the owner, I was given a lecture of how there is no guarantee of time, they are in business of years and know what they are doing, all these are necessary to best protect my items in transport The owner will provide reference of sites and lengthy explanation as to why this has to be done "his" way There is no room to take customer feedback for a possible "improvement room" The two houses are km apart as well I was told the off load time will be easier and faster The move started at 10:am It did not leave my house until closer to pm in the old house and it did not finish off loading until 8:pm in the new house The owner will give a lot of credit to himself if you challenge him regarding how the move is handle and time that is taken This includes things that were discussed and agreed on prior to the booking e.gadding an extra stop to drop off an old TV to recycle at Best Buy, no extra charge for a message chair move as items is under lbs Those things will be used to target you as being "cheap" and just "not understand how the moving business should run" We are unhappy to fork out the hours charge for the move plus an addition hour charge for the mileage and travel But we are quite wiped out that day and just want to get over with We did not have a chance to start sorting and unpack our items until a day later and found out one of the luggage top left hand side was cracked We have not moved that luggage and it was not damage before I approached the owner of this company for possible insurance coverage for same I have received the most insulting response from him This is the response from the owner himself (as space permitted): [redacted] Very insulting response to imply that I am "cheap, poor, don't know where to buy a good suitcase and likely trying to committed a fraud" This is a move that I have paid $($two person move per hour) which all the preparation discussed above This company is not the cheapest in town I have quote that is less from other company The suit case that is damaged is a [redacted] Hills Hard Shell Suitcase from PoloIt is a very sturdy and high quality suit case despite not being made in "Germany" Also to expect customer to be able to look at all moved items right after delivery and to expect the hours to be paid for the customer to find out damage and file claim on the spot in order to claim is unacceptable What kind of insurance is that ? I am SURE NOT TO USE this company again and it is up to you to make that informed decision
I hired Super Power based on web review and Revdex.com rating I am disappointed with the efficiency of the move and insulted by the owner of this company when I have to report a luggage damage identified after the move Before the actual move, I have relatives that have helped to move beds, larger furniture and items that can fit into a SUV and a van several trips What remain are boxes, combine suit case and bag, big containers, small pieces of patio furniture, and dissemble pieces for shelves, desks, and sofa I have two movers come to help Majority of the time one of the mover stay inside the trailer to stack and reorganize which left only one mover actually wrapping and carrying the items The time that taken to do the wrapping and stacking are excessive in my opinion When brought this up to the movers and the owner, I was given a lecture of how there is no guarantee of time, they are in business of years and know what they are doing, all these are necessary to best protect my items in transport The owner will provide reference of sites and lengthy explanation as to why this has to be done "his" way There is no room to take customer feedback for a possible "improvement room" The two houses are km apart as well I was told the off load time will be easier and faster The move started at 10:am It did not leave my house until closer to pm in the old house and it did not finish off loading until 8:pm in the new house The owner will give a lot of credit to himself if you challenge him regarding how the move is handle and time that is taken This includes things that were discussed and agreed on prior to the booking e.gadding an extra stop to drop off an old TV to recycle at Best Buy, no extra charge for a message chair move as items is under lbs Those things will be used to target you as being "cheap" and just "not understand how the moving business should run" We are unhappy to fork out the hours charge for the move plus an addition hour charge for the mileage and travel But we are quite wiped out that day and just want to get over with We did not have a chance to start sorting and unpack our items until a day later and found out one of the luggage top left hand side was cracked We have not moved that luggage and it was not damage before I approached the owner of this company for possible insurance coverage for same I have received the most insulting response from him This is the response from the owner himself (as space permitted): [redacted] Very insulting response to imply that I am "cheap, poor, don't know where to buy a good suitcase and likely trying to committed a fraud" This is a move that I have paid $($two person move per hour) which all the preparation discussed above This company is not the cheapest in town I have quote that is less from other company The suit case that is damaged is a [redacted] Hills Hard Shell Suitcase from PoloIt is a very sturdy and high quality suit case despite not being made in "Germany" Also to expect customer to be able to look at all moved items right after delivery and to expect the hours to be paid for the customer to find out damage and file claim on the spot in order to claim is unacceptable What kind of insurance is that ? I am SURE NOT TO USE this company again and it is up to you to make that informed decision