Super Pro-Nails & Day Spa

[A default letter is provided here which indicates your acceptance of the
business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
the person who did the pedicure was an older woman with glassesit was a man who talked to me this wayHow do I get refunded??
Regards,
*** ***

We're sorry to hear that you had an unpleasant experience with us and apologize that you feel we are unclean. We do actually sanitize our tools each use and keep our salon very clean. What you saw was not cheese graters...

but are foot graters that we bought from the nail supply store that are perfectly safe to use on our customers. Once again we want to apologize about your fungus infection and we'll happily refund you the full amount. Thank you for your concerns of our salon.

Sorry to hear that you had a bad experience with us. If you can tell us the description of the one who told you that and did your pedicure that would help us figure out this situation and we will gladly refund you the $45.

[A default letter is provided here which indicates your acceptance of the...

business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] the person who did the pedicure was an older woman with glasses. it was a man who talked to me this way. How do I get refunded??
Regards,
[redacted]

Review: I got my toes done here and my toe was cut and became badly infected, discolored, and swollen. I came to Culpeper on my first available day off of work (per the businesses request) and was verbally harassed and told that it was a personal issue and I needed to cut my toenails better. Not only did I waste the 45 dollars on getting my toes done since my toe is huge and infected and looks absolutely disgusting, I wasted money on a babysitter and had for driving 40 minutes for them to do absolutely nothing to make the situation correct.Desired Settlement: I would love a refund, or for this business to be looked into for licensing and safe practicing.

Business

Response:

Sorry to hear that you had a bad experience with us. If you can tell us the description of the one who told you that and did your pedicure that would help us figure out this situation and we will gladly refund you the $45.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] the person who did the pedicure was an older woman with glasses. it was a man who talked to me this way. How do I get refunded??

Regards,

Review: On 3/22/14, I entered the salon for a fill on my nail tips. Within a few days, I noticed that there was a green fungus and discoloration on my nail beds of my thumb and pointer finger of my right hand. Just the other day, I noticed green fungus and discoloration on my nail beds of my pointer and ring finger on my left hand. I had to take off those nail tips to prevent further infection and now have to spend additional money in treating them to get rid of the fungus. Not only did I get this infection, but I also observed what looked like to be hand held cheese graters being used on customer's feet!! I feel that the salon was using unclean products and I am highly concerned for not only more infections to take place, but for future and exisiting customers. I did call the [redacted] in Culpeper, VA and was advised via message from personnel that there were no local ordinances requiring anyone to inspect nail salons. I find this disturbing!!Desired Settlement: I would like a refund on my credit card that I used ( I still have the receipt available for verification). I also want them to know that they need to clean their products after every use and when applicable, use new products on customers each time.

Business

Response:

We're sorry to hear that you had an unpleasant experience with us and apologize that you feel we are unclean. We do actually sanitize our tools each use and keep our salon very clean. What you saw was not cheese graters but are foot graters that we bought from the nail supply store that are perfectly safe to use on our customers. Once again we want to apologize about your fungus infection and we'll happily refund you the full amount. Thank you for your concerns of our salon.