Super Savers Restoration

To Whom it May Concern:The following letter was sent to the complainant from Super Savers Restoration, Incin effort to resolve this complaintWe feel that we have done everything possible to appease the customerThere is nothing further that we feel we can offer to the complainant at this time or in the futureIt is our hope that the complainantwill be satisfied with this resolution.Ms [redacted] ,I am contacting you today in response to a multitude of correspondence received from you via the Revdex.com of ArizonaI have had the opportunity to review the information provided and at this time wish to respond directly to youFirst and foremost, please allow me to offer my sincere apology and concern for the dissatisfaction of service that you feel was rendered to you in a most stressful situation as a house floodIt has always been and continues to be our goal to provide professional, prompt and courteous service to all of our clientsWe obviously failed to do so in this instance as clearly, your are displeased with your experience with Super Savers RestorationIn an effort to resolve the issues at hand, I would like to offer you our most sincere apology and advise you that we have closed the collection account in the amount of $and no liens have nor will in the future be placed on your propertyIt is my hope that this will gesture will be of satisfaction to youShould you have any further questions or concerns, please feel free to contact me directly at this email or by phone at ###-###-####.Sincerely, [redacted] ***Super Savers Restoration, IncCustomer Relations

On Monday September 8, 2014, Super Savers Restoration received an emergency call from the complainantThey indicated that as a result of the massive storm that occurred in the early morning hours, theirhouse located at [redacted] had received substantial water damage and that they did not carry flood insuranceOur services of emergency water extraction and dry out were offered to the complainant and a fee of $was agreed uponWe advised the complainant that because this was a cash agreement at a highly discounted rate, we required payment upon arrival by cash or credit cardThe complainant agreed to the terms and a crew was dispatched to the residenceUpon arrival at approximately 10:am, the complainant read and signed the contract for the services agreed uponOur crew proceeded to extract water from the affected areaOur Technician advised the complainant that a second crew would return with blowers and place them as needed in the affected areaThe complainant agreed to these terms and provided a credit card # to be billed in the amount of $At no time did the complainant advise our technician that he was "uncomfortable" paying for the services being performedOur crew left the complainants residence and proceeded to the next jobAt approximately 3:pm our office contacted the complainant to verify credit card information as the expiration date and security code were illegible or missingIt was at this time that the complainant indicated that he was not comfortable providing any additional information as the second crew had not yet returned with the blowersOur representative advised the complainant that the crew was out placing drying equipment at that time and was certain that they would be arriving soon at his residenceThe complainant was not satisfied with the assurance offered that the crew was on their way and became belligerent with our representative stating that he did not want to pay the agreed upon amountThe complainant was placed on a brief hold and transferred to Mr [redacted] , owner of Super Savers RestorationMr [redacted] listened to the complainants concerns and then proceeded to reiterate what had previously agreed uponMr [redacted] informed the complainant that in situations where a customer is faced with a catastrophic loss that is not covered by home owners insurance, Super Savers Restoration, as a "favor" discounts their feeto help out the under-insured home ownerHe advised the complainant that generally a loss of this nature could run anywhere from $5k to $50kMr [redacted] advised him that the crew was in fact en-route to his home however if he was not willing to pay the agreed upon amount at the agreed upon time, the crew would proceed to the next job and return to the complainants residence once they had taken care of the customers that had paid for the servicesOnce our crew arrived at the complainants residence at approximately 5:pm, however, the complainant refused to allow our crew to place the drying equipment The complainant contacted our office on Friday September to discuss paymentMr [redacted] and the complainant agreed to settle the dispute for $As of this date, the complainant has not yet paid the amount agreed upon amount

On Monday September 8, 2014, Super Savers Restoration received an emergency call from the complainantThey indicated that as a result of the massive storm that occurred in the early morning hours, their house located at S12th Place in Phoenix had received substantial
water damage in two bedrooms and a bathroomOur services of emergency water extraction and dry out were offered to the complainant and a fee of $was agreed uponWe advised the complainant that because this was a cash agreement at a highly discounted rate, we required payment upon arrival by cash or credit cardThe complainant agreed to the terms and a crew was dispatched to the residenceUpon arrival at approximately 10:am, the complainant read and signed the contract for theservices agreed uponOur crew proceeded to extract water from the affected area and placed blowers to aid in the drying processOur Technician advisedthe complainant that a second crew would return the following day to check the moisture levels and determine if any additional blowers would be necessaryThe complainant agreed to these terms and provided the credit card # to be billed in the amount of $It is not our company policy to issue a credit cardreceipt until the credit card has been charged and an approval/authorization code is received by the bank or issuing credit card companyAt approximately 1:pm our office received a phone call from the complainant inquiring as to when our crew would arriveShe indicated that an appointment had been set for 9:amI informed her that it is not our policy to set appointments and that she may have misunderstood our technician as he merely informed her that our crews began checking on jobs at 9:The complainant further indicated that she felt threatened because she believed she was being “yelled” at over the phoneIn fact Mr*** indeed may have spoken to the complainant in an elevated tone because when he received her phone call he was standing in the back of a box truck and water extraction equipment was runningMr*** advised the complainant that the he was personally available that day to return to her residence between 4:and 5:00pm to monitor the jobThe complainant indicated that she would not be there at that time because she had a dental appointmentShe was told that it may be a good idea to either change her appointment or have someone there so that the job could be monitoredShe was advised that we were extremely busy due to the storm and if we were not allowed to monitor at that time we may not be able to be there until the following day. The complainant advised that she would not be there the following day either and would not arrange for someone to meet us at her residenceIt is SuperSavers Restorations opinion that the complainant was unwilling to assist in allowing us to complete the necessary work per the signed contractFurther,the complainant refused to pay the agreed upon amount and additionally refused to allow us to retrieve our equipment from the jobsite. As of this date the complainant still has not paid Super Savers Restoration for the services rendered which include water extraction and dry out The complainant advised Mr*** that they would not return our equipment unless he agreed to tear up the contract as they did not feel that they should have to pay and in fact held our equipment “hostage” for ten daysThe complainant was advised that if payment was not received a lien would be placed on their propertyIt is the opinion of Super Savers Restoration, Incthat the complainant is attacking the reputation and character of this company and its owner simply because they do not want to pay their bill. As a result of the complainants refusal to pay for the services rendered and pusuant to the signed contract, if the full payment is not recieved a Mechanics Lien will be placed on the compainants property for the original contract amount plus any and all Lien and collection fees on December 1, 2014. Sincerely,*** ***President, Super Savers Restoration,Inc

To Whom it May Concern:The following letter was sent to the complainant from Super Savers Restoration, Inc. in effort to resolve this complaint. We feel that we have done everything possible to appease the customer. There is nothing further that we feel we can offer to the complainant at this time or in the future. It is our hope that the complainantwill be satisfied with this resolution.Ms[redacted],I am contacting you today in response to a multitude of correspondence received from you via the Revdex.com of Arizona. I have had the opportunity to review the information provided and at this time wish to respond directly to you. First and foremost, please allow me to offer my sincere apology and concern for the dissatisfaction of service that you feel was rendered to you in a most stressful situation as a house flood. It has always been and continues to be our goal to provide professional, prompt and courteous service to all of our clients. We obviously failed to do so in this instance as clearly, your are displeased with your experience with Super Savers Restoration. In an effort to resolve the issues at hand, I would like to offer you our most sincere apology and advise you that we have closed the collection account in the amount of $900 and no liens have nor will in the future be placed on your property. It is my hope that this will gesture will be of satisfaction to you. Should you have any further questions or concerns, please feel free to contact me directly at this email or by phone at ###-###-####.Sincerely,[redacted]Super Savers Restoration, IncCustomer Relations

On Monday September 8, 2014, Super Savers Restoration received an emergency call from the complainant. They indicated that as a result of the massive storm that occurred in the early morning hours, theirhouse located at [redacted] had received substantial water damage and that...

they did not carry flood insurance. Our services of emergency water extraction and dry out were offered to the complainant and a fee of $1600.00 was agreed upon. We advised the complainant that because this was a cash agreement at a highly discounted rate, we required payment upon arrival by cash or credit card. The complainant agreed to the terms and a crew was dispatched to the residence. Upon arrival at approximately 10:30 am, the complainant read and signed the contract for the services agreed upon. Our crew proceeded to extract water from the affected area. Our Technician advised the complainant that a second crew would return with blowers and place them as needed in the affected area. The complainant agreed to these terms and provided a credit card # to be billed in the amount of $1600. At no time did the complainant advise our technician that he was "uncomfortable" paying for the services being performed. Our crew left the complainants residence and proceeded to the next job. At approximately 3:00 pm our office contacted the complainant to verify credit card information as the expiration date and security code were illegible or missing. It was at this time that the complainant indicated that he was not comfortable providing any additional information as the second crew had not yet returned with the blowers. Our representative advised the complainant that the crew was out placing drying equipment at that time and was certain that they would be arriving soon at his residence. The complainant was not satisfied with the assurance offered that the crew was on their way and became belligerent with our representative stating that he did not want to pay the agreed upon amount. The complainant was placed on a brief hold and transferred to Mr. [redacted], owner of Super Savers Restoration. Mr. [redacted] listened to the complainants concerns and then proceeded to reiterate what had previously agreed upon. Mr. [redacted] informed the complainant that in situations where a customer is faced with a catastrophic loss that is not covered by home owners insurance, Super Savers Restoration, as a "favor" discounts their feeto help out the under-insured home owner. He advised the complainant that generally a loss of this nature could run anywhere from $5k to $50k. Mr. [redacted] advised him that the crew was in fact en-route to his home however if he was not willing to pay the agreed upon amount at the agreed upon time, the crew would proceed to the next job and return to the complainants residence once they had taken care of the customers that had paid for the services. Once our crew arrived at the complainants residence at approximately 5:00 pm, however,  the complainant refused to allow our crew to place the drying equipment.  The complainant contacted our office on Friday September 19 to discuss payment. Mr. [redacted] and the complainant agreed to settle the dispute for $800. As of this date, the complainant has not yet paid the amount agreed upon amount.

I just read the review by [redacted]. dated 9/29/2014 and see similarities to our terrible experience with Super savers Restoration. Like [redacted]., SSR did not perform an inspection or measurements, no air or mold samples and acted in a threatening manner.
*e intend to show how [redacted], Super Savers Restoration, Inc has bad and unethical business practices. Their web site has the fact that they are Revdex.com rated. Unfortunately, I did not click on it to see that they are actually under review. Now I know why!
• Failure to provide proper services or a written contract at the time of service.
• [redacted], President of Super Savers Restoration, Inc hostile and threatening behavior, stating he did not want the job and then walking off the job.
• Deceptive business practices and breaking their own contract by attempting to place a Mechanics Lien less than 30 days and for more than the original, over inflated, contracted amount.
• Unethically over charging for inadequate services and intentionally driving up charges.
*e have a 1500 square foot home. The morning of September 8th, 2014 we discovered water on part of the carpet of two of our bedrooms and Master bathroom. *e called Super Savers Restoration, Inc and told them about water on part of the carpet in two spare bedrooms and water in the Master bathroom. They quoted the price of $900 sight unseen. [redacted] and [redacted], two young men from Super Savers Restoration, Inc came to our home that day for about 30 minutes. Both men said the water damage was not bad at all. They used a carpet cleaner to extract the water. [redacted] was telling me about how they usually clean carpets and could do it for us for $99 for 5 rooms. [redacted]y said they did not have the moisture tester instrument we were told would be used to evaluate the damage to the carpet and walls. Consequently, they could not test appropriately do the job. [redacted]y apologized and set an appointment for September 9th at 9 am. *e did not receive a copy of the contract.
Tuesday, September 9th, 2014, they failed to keep the 9 am appointment. I called and left a voice mail at 9:51 am. I did not hear back. I called again at 1:40 pm. [redacted] answered this time. I told him I was following up on an earlier call I had made earlier I had made and the fact that there was a 9 am appointment. For 16 minutes [redacted] proceeded to yell and scream at me about how they do not make appointments, how I should have kept calling all day until someone answered and how stressed he was because of the National Emergency due to the rain. The entire call he was yelling about how he performed $9000 work for $2000 and he had been to our house before. [redacted] stated that our basement was going to get mold and he would not be responsible. That is when I realized that he did not even know who or what job he was referring to...we do not have a basement. Instead of calming him down, he grew madder. [redacted] told me he was way too busy and did not want our $900 or our job. At this point, I was truly afraid to be alone with him without my husband. Furthermore, we did not have a copy of the contract to void.
I called my husband to come home as soon as possible. I called [redacted] at 3:06 pm and left a voice message in an attempt to follow up again, get a voided copy of the contract and return the fans. At 4:22 pm we received a call from an [redacted], *A phone number from a person stating they were from Super Savers Restoration and they would be there in 22 minutes. My husband asked him to bring a copy of the contract. He said he would. *e believed [redacted] and Super Savers Restoration, Inc had voided the contact and not wanting the job as he stated in the earlier hostile conversation.
They did not show up. *e called the [redacted], *A number back at 5:10 pm. They said they were on their way.
[redacted] showed up in a white, unmarked truck after the last call we made. My husband asked him for the contract. [redacted] said he did not have a copy of the contract. Not realizing he was ‘[redacted]’, my husband recounted the conversation I had with him earlier in the day where he screamed about being too stressed and not needing ‘our job’. [redacted] sarcastically chuckled saying “I must have had the volume turned up on my phone.” He tried to enter our home. The conversation escalated. My husband told him his services where no longer needed and we wanted a copy of the contract. [redacted] proceeded to tell us he was going to charge us the maximum amount and put a lien on our home. *ith that, he stormed off.
September 18, 2014, nine days later from the time [redacted] walked off the job, was the first time we heard anything from Super Savers Restoration, Inc. [redacted] from Super Savers Restoration, Inc told him about the bad service, rude and threatening behavior of [redacted]. I told him how we did not even have a copy of the contract. He proceeded to try and text me, but eventually e-mail me a copy of the contract. My husband took [redacted]’s call from there. He told [redacted] we would agree to pay $100.00 for essentially what amounted to a carpet cleaning. He said he didn’t think [redacted] would agree to that, but wanted to retrieve the fans they left at the house. [redacted] and [redacted] picked up the fans that afternoon. *e asked for a receipt of return for the fans. [redacted] handed my husband a hand written, wet piece of notebook paper.
September 26, 2014, eight days later, we received a “Twenty Day Preliminary Notice” from RCS Preliminary Lien Services Inc for a Mechanics Lien for $1,400.00 to be placed on our property. Super Savers Restoration, Inc did not attempt to charge our credit card, rather has attempted to place a lien for even more than the inflated price, eighteen days after our initial encounter with them.
Upon further review, I found out that Super Savers Restoration, Inc is a very unprofessional and unscrupulous business. I found that [redacted] has many aliases and businesses that perform essentially the same services.
Aliases for [redacted]

M.T. [redacted]
Businesses listed under [redacted] hope that [redacted] is not permitted to continue to operate in this horrible manner. *e hope [redacted] and his various companies are not rewarded for by the Revdex.com so that other customers are not subject to the same unethical, harassing treatment.

We intend to show how [redacted], Super Savors Restoration, Inc has bad and unethical business practices.  Furthermore, there are many discrepancies with the [redacted], Super Savers Restoration, Inc response letter dated November 19, 2014 their response from the Revdex.com complaint.  

• Failure to provide proper services or a written contract at the time of service.

• [redacted] hostile and threatening behavior, stating he did not want or need our job and then walking off the job leaving us holding the bag.

• Deceptive business practices and breaking their own contract by attempting to place a lien less than 30 days and for more than the original, over inflated, contracted amount.

• Unethically over charging for inadequate services and internally driving up charges.

[redacted], the Super Savers Restoration, Inc. technician who came out on September 8, 2014, did not have the appropriate moisture testing instrument we were told would be used upon their arrival.  Consequently, they could not test appropriately do the job.  [redacted] apologized and set an appointment for September 9th at 9am.  This by the way is very similar to the claim [redacted]. made on the Revdex.com website dated 9/29/2014 about Super Savers Restoration. Unfortunately, this complaint was not on the Revdex.com website at the time of our service, but their rating was under review instead.  

In his rebuttal letter, [redacted] failed to mention that he was the one to cancel the contract with us because “we was too busy and stressed”.  We were not given a copy of the contract either.  He said it is not company policy to give a receipt until the credit card has been charged and an approval/authorization code is given by the bank or issuing credit card company.  One of our points is that we were not given a copy of the contract and when we continually asked for a copy so that it could be voided, he failed to provide it.  The work done was very minimal and did not warrant a $900 charge sight unseen.  Even technicians [redacted] and [redacted] stated that the moisture in the carpet was not more than would have been if they were cleaning the carpet. Which they went on to say that they could give us their “deal” to clean our carpets.  They were at our home for approximately 20 – 30 minutes.

September, 9, 2014, [redacted] states in his letter that a call was made at 1:00 pm to his office.  Actually, I made several calls to his office.  (Please see enclosed phone records) I have a cell home and a home phone.  When Super Savers Restoration, Inc failed to keep their 9 am appointment set by their technician [redacted], I first called at 9:51 am and left a voice message.  I did not hear back.  I called again at 1:40 pm.  [redacted] answered this time.  I told him I was following up on an earlier call I had made and the fact that there was a 9 am appointment.  For 16 minutes [redacted] proceeded to yell and scream at me about how they do not make appointments, how I should have kept calling all day until someone answered and how stressed he was because of the National Emergency going on due to the rain.  He was not yelling because he was in a loud truck as he indicated.  There was no background nose.  Instead, he was livid right off the top of the conversation.  [redacted] went on to tell me how he had been to our home before and how he cut us a “deal” and that he was going to charge us $2000 for $9000 work. [redacted] stated that our basement was going to get mold and he would not be responsible.  That is when I realized that he did not even know who or what job he was referring to.  We do not have a basement.  I told him he had not been to our home and that we did not have a basement.  Instead of calming down, he grew madder.  I told him I had a follow up dental appointment at 2 pm and would be home quickly.  This enraged him even more.  There would have been a period of about a half hour that nobody would be home.   [redacted] then said he was way too busy and that he did not want our $900 or our job.  At this point, I was truly afraid to be alone with him without my husband.  Furthermore, we did not have a copy of the contract to void since they failed to provide us a copy and he declined the job.  

The Super Savers Restoration, Inc. letter states I told them I had a 5 pm dental appointment and was unwilling to comply in allowing them to do their work.  This is blatantly false.  Believing the job was cancelled and they may not coming, I went to my 2 pm dental appointment which lasted 20 minutes.  (Please see attached dentist letter from Dr. [redacted])  Following the irate call with Mr. [redacted], I called my husband to come home from work as soon as he could.  Following my dental appointment, I met my husband at the house and we waited for someone from Super Savers Restoration, Inc. to call or possibly show up.  

I called [redacted] at 3:06 pm again and left a voice message in an attempt to follow up, and to get a voided copy of the contract and return the fans.  (Please see cell phone records)

At 4:22 pm we received a call from an Everett, WA phone number from a person stating they were from Super Savers Restoration, Inc. and they would be there in 22 minutes. My husband asked him to bring a copy of the contract.  He said he would.  We believed [redacted] and Super Savers Restoration, Inc had voided the contact by not providing appropriate testing equipment and furthermore stating he did not want the job during the earlier hostile conversation.

They did not show up.  We called the Everett, WA number back at 5:10 pm.  They said they were on their way.

[redacted] showed up in a white, unmarked truck after the last call we made.  My husband asked him for the contract.  [redacted] said he did not have a copy of the contract.  Not realizing he was [redacted], my husband recounted the conversation I had with him earlier in the day where he screamed about being too stressed and not needing ‘our job’.  [redacted] sarcastically chuckled saying that “I must have had the volume turned up on my phone.” He tried to enter our home.  The conversation escalated.  My husband told him his services where no longer needed and we wanted a copy of the voided contract.  [redacted] proceeded to tell us he was going to charge us the maximum amount and put a lien on our home and never see him again.  With that, he stormed off.

In his rebuttal letter, [redacted] states we held his equipment “hostage” for ten days.  In fact, September 18, 2014, nine days later from the time [redacted] walked off the job, was the first time we heard anything from Super Savers Restoration, Inc.  [redacted] from Super Savers Restoration, Inc. called.  I told him about the bad service, rude and threatening behavior of [redacted].  I told him how we did not even have a copy of the contract.  He proceeded to try and text me, but eventually e-mailed me a copy of the contract. (Please see attached text message conversation)  My husband took [redacted]s call from there.  He told [redacted] we would agree to pay $100.00 for essentially what amounted to a carpet cleaning.  He said he didn’t think [redacted] would agree to that, but wanted to retrieve the fans they left at the house. [redacted] and [redacted] picked up the fans that afternoon. (Please see attached hand written receipt for the fan pick up)

September 26, 2014, eight days later, we received a “Twenty Day Preliminary Notice” from RCS Preliminary Lien Services Inc. for a Mechanics Lien for $1,400.00 to be placed on our property. (Please see Lien notice).  Super Savers Restoration, Inc did not attempt to charge our credit card, rather attempts to place a lien for even more than the inflated price, eighteen days after our initial encounter with them.

Super Savers Restoration, Inc. states in their response that we are “attacking the reputation and character and its owner simply because they do not want to pay their bill”.  This is not true.  [redacted] cancelled his own contract saying he did not want or need our business.  Furthermore, [redacted] discredited himself and his own business by his deceptive and adequate business practices as well as violent behavior. He needs no help from us for that!  My husband attempted to negotiate a fair price with [redacted] the day they came to pick up the fans that they left at our home.  

I appreciate the fact that the Revdex.com helps people find businesses they can trust.  I want to make sure other consumers are not confronted with the wrath of [redacted] and Super Savers Restoration, Inc.  As I stated earlier, I have since found out that Super Savers Restoration, Inc. is a very unprofessional and unscrupulous business.  I found that [redacted] has many aliases and businesses that perform essentially the same services.  Maybe checking out these business may be a good idea for the Revdex.com to see if the business practices are similar and if he conducts himself in the similar manner.  

Aliases for [redacted]:* [redacted]

Businesses listed under [redacted]:

[redacted] 

We hope that [redacted] is not permitted to continue to operate in this horrible manner.  We hope he and his various companies are not rewarded for by the Revdex.com so that other customers are not subject to the same unethical, harassing treatment.

Thank you for in advance for your time and attention to this matter.

###-###-####[redacted]

We intend to show how [redacted], Super Savors Restoration, Inc has bad and unethical business practices.  Furthermore, there are many discrepancies with the [redacted], Super Savers Restoration, Inc response letter dated November 19, 2014 their response from the Revdex.com complaint.  

• Failure to provide proper services or a written contract at the time of service.

• [redacted] hostile and threatening behavior, stating he did not want or need our job and then walking off the job leaving us holding the bag.

• Deceptive business practices and breaking their own contract by attempting to place a lien less than 30 days and for more than the original, over inflated, contracted amount.

• Unethically over charging for inadequate services and internally driving up charges.

[redacted], the Super Savers Restoration, Inc. technician who came out on September 8, 2014, did not have the appropriate moisture testing instrument we were told would be used upon their arrival.  Consequently, they could not test appropriately do the job.  [redacted] apologized and set an appointment for September 9th at 9am.  This by the way is very similar to the claim [redacted]. made on the Revdex.com website dated 9/29/2014 about Super Savers Restoration. Unfortunately, this complaint was not on the Revdex.com website at the time of our service, but their rating was under review instead.  

In his rebuttal letter, [redacted] failed to mention that he was the one to cancel the contract with us because “we was too busy and stressed”.  We were not given a copy of the contract either.  He said it is not company policy to give a receipt until the credit card has been charged and an approval/authorization code is given by the bank or issuing credit card company.  One of our points is that we were not given a copy of the contract and when we continually asked for a copy so that it could be voided, he failed to provide it.  The work done was very minimal and did not warrant a $900 charge sight unseen.  Even technicians [redacted] and [redacted] stated that the moisture in the carpet was not more than would have been if they were cleaning the carpet. Which they went on to say that they could give us their “deal” to clean our carpets.  They were at our home for approximately 20 – 30 minutes.

September, 9, 2014, [redacted] states in his letter that a call was made at 1:00 pm to his office.  Actually, I made several calls to his office.  (Please see enclosed phone records) I have a cell home and a home phone.  When Super Savers Restoration, Inc failed to keep their 9 am appointment set by their technician [redacted], I first called at 9:51 am and left a voice message.  I did not hear back.  I called again at 1:40 pm.  [redacted] answered this time.  I told him I was following up on an earlier call I had made and the fact that there was a 9 am appointment.  For 16 minutes [redacted] proceeded to yell and scream at me about how they do not make appointments, how I should have kept calling all day until someone answered and how stressed he was because of the National Emergency going on due to the rain.  He was not yelling because he was in a loud truck as he indicated.  There was no background nose.  Instead, he was livid right off the top of the conversation.  [redacted] went on to tell me how he had been to our home before and how he cut us a “deal” and that he was going to charge us $2000 for $9000 work. [redacted] stated that our basement was going to get mold and he would not be responsible.  That is when I realized that he did not even know who or what job he was referring to.  We do not have a basement.  I told him he had not been to our home and that we did not have a basement.  Instead of calming down, he grew madder.  I told him I had a follow up dental appointment at 2 pm and would be home quickly.  This enraged him even more.  There would have been a period of about a half hour that nobody would be home.   [redacted] then said he was way too busy and that he did not want our $900 or our job.  At this point, I was truly afraid to be alone with him without my husband.  Furthermore, we did not have a copy of the contract to void since they failed to provide us a copy and he declined the job.  

The Super Savers Restoration, Inc. letter states I told them I had a 5 pm dental appointment and was unwilling to comply in allowing them to do their work.  This is blatantly false.  Believing the job was cancelled and they may not coming, I went to my 2 pm dental appointment which lasted 20 minutes.  (Please see attached dentist letter from Dr. [redacted])  Following the irate call with Mr. [redacted], I called my husband to come home from work as soon as he could.  Following my dental appointment, I met my husband at the house and we waited for someone from Super Savers Restoration, Inc. to call or possibly show up.  

I called [redacted] at 3:06 pm again and left a voice message in an attempt to follow up, and to get a voided copy of the contract and return the fans.  (Please see cell phone records)

At 4:22 pm we received a call from an Everett, WA phone number from a person stating they were from Super Savers Restoration, Inc. and they would be there in 22 minutes. My husband asked him to bring a copy of the contract.  He said he would.  We believed [redacted] and Super Savers Restoration, Inc had voided the contact by not providing appropriate testing equipment and furthermore stating he did not want the job during the earlier hostile conversation.

They did not show up.  We called the Everett, WA number back at 5:10 pm.  They said they were on their way.

[redacted] showed up in a white, unmarked truck after the last call we made.  My husband asked him for the contract.  [redacted] said he did not have a copy of the contract.  Not realizing he was [redacted], my husband recounted the conversation I had with him earlier in the day where he screamed about being too stressed and not needing ‘our job’.  [redacted] sarcastically chuckled saying that “I must have had the volume turned up on my phone.” He tried to enter our home.  The conversation escalated.  My husband told him his services where no longer needed and we wanted a copy of the voided contract.  [redacted] proceeded to tell us he was going to charge us the maximum amount and put a lien on our home and never see him again.  With that, he stormed off.

In his rebuttal letter, [redacted] states we held his equipment “hostage” for ten days.  In fact, September 18, 2014, nine days later from the time [redacted] walked off the job, was the first time we heard anything from Super Savers Restoration, Inc.  [redacted] from Super Savers Restoration, Inc. called.  I told him about the bad service, rude and threatening behavior of [redacted].  I told him how we did not even have a copy of the contract.  He proceeded to try and text me, but eventually e-mailed me a copy of the contract. (Please see attached text message conversation)  My husband took [redacted]s call from there.  He told [redacted] we would agree to pay $100.00 for essentially what amounted to a carpet cleaning.  He said he didn’t think [redacted] would agree to that, but wanted to retrieve the fans they left at the house. [redacted] and [redacted] picked up the fans that afternoon. (Please see attached hand written receipt for the fan pick up)

September 26, 2014, eight days later, we received a “Twenty Day Preliminary Notice” from RCS Preliminary Lien Services Inc. for a Mechanics Lien for $1,400.00 to be placed on our property. (Please see Lien notice).  Super Savers Restoration, Inc did not attempt to charge our credit card, rather attempts to place a lien for even more than the inflated price, eighteen days after our initial encounter with them.

Super Savers Restoration, Inc. states in their response that we are “attacking the reputation and character and its owner simply because they do not want to pay their bill”.  This is not true.  [redacted] cancelled his own contract saying he did not want or need our business.  Furthermore, [redacted] discredited himself and his own business by his deceptive and adequate business practices as well as violent behavior. He needs no help from us for that!  My husband attempted to negotiate a fair price with [redacted] the day they came to pick up the fans that they left at our home.  

I appreciate the fact that the Revdex.com helps people find businesses they can trust.  I want to make sure other consumers are not confronted with the wrath of [redacted] and Super Savers Restoration, Inc.  As I stated earlier, I have since found out that Super Savers Restoration, Inc. is a very unprofessional and unscrupulous business.  I found that [redacted] has many aliases and businesses that perform essentially the same services.  Maybe checking out these business may be a good idea for the Revdex.com to see if the business practices are similar and if he conducts himself in the similar manner.  

Aliases for [redacted]. [redacted]:* [redacted]

[redacted]. [redacted]

Businesses listed under [redacted]:

[redacted] 

We hope that [redacted] is not permitted to continue to operate in this horrible manner.  We hope he and his various companies are not rewarded for by the Revdex.com so that other customers are not subject to the same unethical, harassing treatment.

Thank you for in advance for your time and attention to this matter.

###-###-####[redacted]

I just read the review by [redacted]. dated 9/29/2014 and see similarities to our terrible experience with Super savers Restoration. Like [redacted]., SSR did not perform an inspection or measurements, no air or mold samples and acted in a threatening manner.
*e intend to show how [redacted], Super Savers Restoration, Inc has bad and unethical business practices. Their web site has the fact that they are Revdex.com rated. Unfortunately, I did not click on it to see that they are actually under review. Now I know why!
• Failure to provide proper services or a written contract at the time of service.
• [redacted], President of Super Savers Restoration, Inc hostile and threatening behavior, stating he did not want the job and then walking off the job.
• Deceptive business practices and breaking their own contract by attempting to place a Mechanics Lien less than 30 days and for more than the original, over inflated, contracted amount.
• Unethically over charging for inadequate services and intentionally driving up charges.
*e have a 1500 square foot home. The morning of September 8th, 2014 we discovered water on part of the carpet of two of our bedrooms and Master bathroom. *e called Super Savers Restoration, Inc and told them about water on part of the carpet in two spare bedrooms and water in the Master bathroom. They quoted the price of $900 sight unseen. [redacted] and [redacted], two young men from Super Savers Restoration, Inc came to our home that day for about 30 minutes. Both men said the water damage was not bad at all. They used a carpet cleaner to extract the water. [redacted] was telling me about how they usually clean carpets and could do it for us for $99 for 5 rooms. [redacted]y said they did not have the moisture tester instrument we were told would be used to evaluate the damage to the carpet and walls. Consequently, they could not test appropriately do the job. [redacted]y apologized and set an appointment for September 9th at 9 am. *e did not receive a copy of the contract.
Tuesday, September 9th, 2014, they failed to keep the 9 am appointment. I called and left a voice mail at 9:51 am. I did not hear back. I called again at 1:40 pm. [redacted] answered this time. I told him I was following up on an earlier call I had made earlier I had made and the fact that there was a 9 am appointment. For 16 minutes [redacted] proceeded to yell and scream at me about how they do not make appointments, how I should have kept calling all day until someone answered and how stressed he was because of the National Emergency due to the rain. The entire call he was yelling about how he performed $9000 work for $2000 and he had been to our house before. [redacted] stated that our basement was going to get mold and he would not be responsible. That is when I realized that he did not even know who or what job he was referring to...we do not have a basement. Instead of calming him down, he grew madder. [redacted] told me he was way too busy and did not want our $900 or our job. At this point, I was truly afraid to be alone with him without my husband. Furthermore, we did not have a copy of the contract to void.
I called my husband to come home as soon as possible. I called [redacted] at 3:06 pm and left a voice message in an attempt to follow up again, get a voided copy of the contract and return the fans. At 4:22 pm we received a call from an [redacted], *A phone number from a person stating they were from Super Savers Restoration and they would be there in 22 minutes. My husband asked him to bring a copy of the contract. He said he would. *e believed [redacted] and Super Savers Restoration, Inc had voided the contact and not wanting the job as he stated in the earlier hostile conversation.
They did not show up. *e called the [redacted], *A number back at 5:10 pm. They said they were on their way.
[redacted] showed up in a white, unmarked truck after the last call we made. My husband asked him for the contract. [redacted] said he did not have a copy of the contract. Not realizing he was ‘[redacted]’, my husband recounted the conversation I had with him earlier in the day where he screamed about being too stressed and not needing ‘our job’. [redacted] sarcastically chuckled saying “I must have had the volume turned up on my phone.” He tried to enter our home. The conversation escalated. My husband told him his services where no longer needed and we wanted a copy of the contract. [redacted] proceeded to tell us he was going to charge us the maximum amount and put a lien on our home. *ith that, he stormed off.
September 18, 2014, nine days later from the time [redacted] walked off the job, was the first time we heard anything from Super Savers Restoration, Inc. [redacted] from Super Savers Restoration, Inc told him about the bad service, rude and threatening behavior of [redacted]. I told him how we did not even have a copy of the contract. He proceeded to try and text me, but eventually e-mail me a copy of the contract. My husband took [redacted]’s call from there. He told [redacted] we would agree to pay $100.00 for essentially what amounted to a carpet cleaning. He said he didn’t think [redacted] would agree to that, but wanted to retrieve the fans they left at the house. [redacted] and [redacted] picked up the fans that afternoon. *e asked for a receipt of return for the fans. [redacted] handed my husband a hand written, wet piece of notebook paper.
September 26, 2014, eight days later, we received a “Twenty Day Preliminary Notice” from RCS Preliminary Lien Services Inc for a Mechanics Lien for $1,400.00 to be placed on our property. Super Savers Restoration, Inc did not attempt to charge our credit card, rather has attempted to place a lien for even more than the inflated price, eighteen days after our initial encounter with them.
Upon further review, I found out that Super Savers Restoration, Inc is a very unprofessional and unscrupulous business. I found that [redacted] has many aliases and businesses that perform essentially the same services.
Aliases for [redacted]: [redacted]

M.T. [redacted]
Businesses listed under [redacted]: [redacted] hope that [redacted] is not permitted to continue to operate in this horrible manner. *e hope [redacted] and his various companies are not rewarded for by the Revdex.com so that other customers are not subject to the same unethical, harassing treatment.

To Whom it May Concern:The following letter was sent to the complainant from Super Savers Restoration, Inc. in effort to resolve this complaint. We feel that we have done everything possible to appease the customer. There is nothing further that we feel we can offer to the complainant at this time or in the future. It is our hope that the complainantwill be satisfied with this resolution.Ms[redacted],I am contacting you today in response to a multitude of correspondence received from you via the Revdex.com of Arizona. I have had the opportunity to review the information provided and at this time wish to respond directly to you. First and foremost, please allow me to offer my sincere apology and concern for the dissatisfaction of service that you feel was rendered to you in a most stressful situation as a house flood. It has always been and continues to be our goal to provide professional, prompt and courteous service to all of our clients. We obviously failed to do so in this instance as clearly, your are displeased with your experience with Super Savers Restoration. In an effort to resolve the issues at hand, I would like to offer you our most sincere apology and advise you that we have closed the collection account in the amount of $900 and no liens have nor will in the future be placed on your property. It is my hope that this will gesture will be of satisfaction to you. Should you have any further questions or concerns, please feel free to contact me directly at this email or by phone at ###-###-####.Sincerely,[redacted]Super Savers Restoration, IncCustomer Relations

On Monday September 8, 2014, Super Savers Restoration received an emergency call from the complainant. They indicated that as a result of the massive storm that occurred in the early morning hours, their house located at 16005 S. 12th Place in Phoenix had received substantial...

water damage in two bedrooms and a bathroom. Our services of emergency water extraction and dry out were offered to the complainant and a fee of $900.00 was agreed upon. We advised the complainant that because this was a cash agreement at a highly discounted rate, we required payment upon arrival by cash or credit card. The complainant agreed to the terms and a crew was dispatched to the residence. Upon arrival at approximately 10:00 am, the complainant read and signed the contract for theservices agreed upon. Our crew proceeded to extract water from the affected area and placed blowers to aid in the drying process. Our Technician advisedthe complainant that a second crew would return the following day to check the moisture levels and determine if any additional blowers would be necessary. The complainant agreed to these terms and provided the credit card # to be billed in the amount of $900. It is not our company policy to issue a credit cardreceipt until the credit card has been charged and an approval/authorization code is received by the bank or issuing credit card company. At approximately 1:00 pm our office received a phone call from the complainant inquiring as to when our crew would arrive. She indicated that an appointment had been set for 9:00 am. I informed her that it is not our policy to set appointments and that she may have misunderstood our technician as he merely informed her that our crews began checking on jobs at 9:00. The complainant further indicated that she felt threatened because she believed she was being “yelled” at over the phone. In fact Mr. [redacted] indeed may have spoken to the complainant in an elevated tone because when he received her phone call he was standing in the back of a box truck and water extraction equipment was running. Mr. [redacted] advised the complainant that the he was personally available that day to return to her residence between 4:00 and 5:00pm to monitor the job. The complainant indicated that she would not be there at that time because she had a dental appointment. She was told that it may be a good idea to either change her appointment or have someone there so that the job could be monitored. She was advised that we were extremely busy due to the storm and if we were not allowed to monitor at that time we may not be able to be there until the following day. The complainant advised that she would not be there the following day either and would not arrange for someone to meet us at her residence. It is SuperSavers Restorations opinion that the complainant was unwilling to assist in allowing us to complete the necessary work per the signed contract. Further,the complainant refused to pay the agreed upon amount and additionally refused to allow us to retrieve our equipment from the jobsite.  As of this date the complainant still has not paid Super Savers Restoration for the services rendered which include water extraction and dry out.  The complainant advised Mr. [redacted] that they would not return our equipment unless he agreed to tear up the contract as they did not feel that they should have to pay and in fact held our equipment “hostage” for ten days. The complainant was advised that if payment was not received a lien would be placed on their property. It is the opinion of Super Savers Restoration, Inc. that the complainant is attacking the reputation and character of  this company and its owner simply because they do not want to pay their bill. As a result of the complainants refusal to pay for the services rendered and pusuant to the signed contract, if the full payment is not recieved a Mechanics Lien will be placed on the compainants property for the original contract amount plus  any and all Lien and collection fees on December 1, 2014. Sincerely,[redacted]President, Super Savers Restoration,Inc.

On Monday September 8, 2014, Super Savers Restoration received an emergency call from the complainant. They indicated that as a result of the massive storm that occurred in the early morning hours, theirhouse located at [redacted] had received substantial water damage...

and that they did not carry flood insurance. Our services of emergency water extraction and dry out were offered to the complainant and a fee of $1600.00 was agreed upon. We advised the complainant that because this was a cash agreement at a highly discounted rate, we required payment upon arrival by cash or credit card. The complainant agreed to the terms and a crew was dispatched to the residence. Upon arrival at approximately 10:30 am, the complainant read and signed the contract for the services agreed upon. Our crew proceeded to extract water from the affected area. Our Technician advised the complainant that a second crew would return with blowers and place them as needed in the affected area. The complainant agreed to these terms and provided a credit card # to be billed in the amount of $1600. At no time did the complainant advise our technician that he was "uncomfortable" paying for the services being performed. Our crew left the complainants residence and proceeded to the next job. At approximately 3:00 pm our office contacted the complainant to verify credit card information as the expiration date and security code were illegible or missing. It was at this time that the complainant indicated that he was not comfortable providing any additional information as the second crew had not yet returned with the blowers. Our representative advised the complainant that the crew was out placing drying equipment at that time and was certain that they would be arriving soon at his residence. The complainant was not satisfied with the assurance offered that the crew was on their way and became belligerent with our representative stating that he did not want to pay the agreed upon amount. The complainant was placed on a brief hold and transferred to Mr. [redacted], owner of Super Savers Restoration. Mr. [redacted] listened to the complainants concerns and then proceeded to reiterate what had previously agreed upon. Mr. [redacted] informed the complainant that in situations where a customer is faced with a catastrophic loss that is not covered by home owners insurance, Super Savers Restoration, as a "favor" discounts their feeto help out the under-insured home owner. He advised the complainant that generally a loss of this nature could run anywhere from $5k to $50k. Mr. [redacted] advised him that the crew was in fact en-route to his home however if he was not willing to pay the agreed upon amount at the agreed upon time, the crew would proceed to the next job and return to the complainants residence once they had taken care of the customers that had paid for the services. Once our crew arrived at the complainants residence at approximately 5:00 pm, however,  the complainant refused to allow our crew to place the drying equipment.  The complainant contacted our office on Friday September 19 to discuss payment. Mr. [redacted] and the complainant agreed to settle the dispute for $800. As of this date, the complainant has not yet paid the amount agreed upon amount.

I think people should be aware of questionable practices and pressure tactics by Super Saver Restoration.

They came to our home and stayed less that ten minutes. They took 3 photos of two problem areas, and left suddenly to assist with an emergency call they received whist in our home. Less than 45 minutes later we received a call with a verbal bid of $3700.00. ?? ??

I questioned the bid considering the fact there was no inspection performed, there were no measurements taken, and no air or mold samples collected. I asked for a price breakdown on the written bid, which was not given.

Then I was shocked to find out that this price did NOT include the rebuild, only tear down, removal, negative air machines, duct cleaning and anti-microbial treatment. We were told that mold sampling would be a waste of money, since they could tell by looking at it, that it was dangerous Black Mold.

We had ANOTHER company come out, who spent 2 hour inspecting the property and found 4 other serious issues that needed attention. Had we only repaired the two problems in the ceilings, we would still have been left with mold contamination in the home!! The new company took air & mold samples to send to independent lab. The new company took measurements and photos and promised 'real time' photographic evidence of tear-down procedure. They also gave us honest advise about the fact the roof repairs we had just performed, looked really good, and would probably hold for a couple of years. They promised to stand by their price quote, with no additional charges.

SSR could not give us a set price that they would honor, saying they might run into other problems. SSR created a scary sense of urgency about Black Mold, without any air or mold sample testing, and then pressured us by calling back 4 times the day of their visit. I question how...with out any measurements or proper inspection...they came up with their bid of $3700.00 !!!!

I am very UNIMPRESSED with their business practices, with the lack of substance with their bid, and quite angry with the fact that they used scare tactics to pressure us.... and tried to take advantage of elderly health compromised individuals.

Shame on you [redacted] of Super Savers Restoration.