Super Service Center

Review: I have paid this repair shop over $600 and my car still has the same problem. It was never really fixed. In the past month I have left the repair shop being told my car was fixed 3 different times just to drive away and break down a little way down the road. Each time I've had my car towed back to the repair shop paid MORE money was told it was fixed but it was not. The last time this happened it almost caused an accident with my son in the car! I have called and gave them the opportunity to make it right, either refund my money or fix my car. I was told to call their lawyer. They were rude to me and actually degraded myself and my husband by saying we were poor and shouldn't drive a Mercedes because we couldn't afford to take it to the dealership. I paid them every time they supposedly "fixed" my car so I have no idea why they would say those things or think it's OK to speak to anyone that way. I asked to speak with the owner of the repair shop and he refused to speak to me! I feel I have no other choice than to contact the Revdex.com. What they did to me was wrong and negligent.Desired Settlement: I simply ask that my money be refunded or they fix my car.

Business

Response:

THIS CUSTOMER CALLED TO HAVE HER VEHICLE TOWED TO SUPER SERVICE BECAUSE IT WOULDNT MOVE, SHE WAS LEAKING TRANSMISSION FLUID. AFTER EXAMINATION THE CAR WAS COMPLETLEY OUT OF TRANSMISSION FLUID. WE REPLACED THE LEAKING SEAL, AND REMOVED THE TRANSMISSION PAN TO CHANGE THE FILTER AND FILLED WITH TRANSMISSION FLUID, AT THIS TIME WE FOUND THE PAN FILLED WITH SLUDGE. WE HAVE NO WAY OF KNOWING HOW LONG THE VEHICLE WAS RAN WITH LOW/NO FLUID. OWNER/TECHNICIAN TEST DROVE AFTER REPAIRS, VEHICLE DROVE FINE. AT A LATER DATE CUSTOMER CALLED AND WAS BROKE DOWN AFTER HER ORIGINAL PROBLEM WAS SOLVED. WE TOWED THE VEHICLE IN A SECOND TIME AFTER INSPECTION OF THE TRANSMISSION MORE SLUDGE HAD BUILT UP IN THE TRANSMISSION PAN, WE CHANGED THE FILTER AGAIN. CUSTOMER WAS ADVISED THE TRANSMISSION COULD HAVE BEEN DAMAGED FROM RUNNING VEHICLE WITH LOW OR NO TRANSMISSION FLUID. CUSTOMER CALLED WEEKS LATER DEMANDING A REFUND AND THREATS OF HER ATTORNEY BEING INVOLVED AT THIS POINT WE CONTACTED OUR ATTORNEY AND HE ADVISED US TO HAVE HER ATTORNEY CONTACT HIM. [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I absolutely do NOT accept this response from this business. After getting my car back for the THIRD time and being told it was fixed AGAIN, it broke down again with the exact same problem I originally took it there for. I then had the vehicle towed to another Shop where the Mechanic found that the original Garage had misdiagnosed the problem to begin with! He found that the Transmission Pump was bad and needed replaced. He informed me that since the original garage advertises that they do "transmission work" that they should have found the problem immediately. He said it took him less than half an hour to find the issue. In his opinion the original shop did NOT properly diagnose the real problem. Furthermore, due to the IMPROPER work that they repeatedly done to my car and due to the lack of ability to fix the problem the first time; They have damaged the Transmission which now has to be replaced! Not only did they not find or fix the actual problem, they filled the transmission with the wrong transmission fluid on TWO separate occasions! The CERTIFIED Mechanic is willing to send a letter to the Revdex.com listing everything the original garage did wrong and how what they did damaged my transmission. He suggested contacting an Attorney as well due to the damage that could and should have been avoided had the original garage known what they were doing and addressed the problem to begin with. The Attorney I spoke to informed me that this Garage already has several Lawsuits against them for similar reasons. He said that it goes without saying that when one takes their vehicle to a garage to be fixed, it will be fixed when they call you to pick it up and charge you for the Service of supposedly FIXING the vehicle. Why would they charge you if the car was not fixed? Furthermore, I have every receipt from this Garage listing what was "suppose" to have been done. Nowhere on the receipts is there mention of "transmission damage". In all actually, when I first took my car there I specifically asked if anything was wrong with the transmission? I was told no, it was only a leaking seal. I paid them to replace it. I picked the vehicle up and it broke down within a few miles with the exact same problem. I had the car towed again, this time they said the transmission fluid they had literally just replaced the day before was full of sludge. I have pictures of the fluid. The Mechanic who now has my car took pictures himself and stated that they should have known the first time that the problem was not due to a leaking seal!!! He is willing to send his findings to the Revdex.com should they be requested. The Attorney I spoke with said that in his opinion I should be given a complete refund. If I am not refunded I will join the NUMEROUS other individuals who are currently taking legal action against this Garage. Should I have to take legal action The Lawyer adviced that I ask not only for a refund but for compensation of time lost from work for both my husband and myself. As well as the cost of a new transmission including labor and legal fees. At this point all I will accept is a complete refund. If I do not receive one I am ready to respond with Legal Action. My Lawyer says it would be an open and shut case due to the testimony of the Mechanic with proof of repeated negligence on their part. He also intends to inform the judge about the unacceptable number of other legal cases currently against this Garage. I feel that the wrongdoing of this garage is recurrent and ongoing. They not only endangered my life and my babies life but also the lives of everyone else on the road with me because of their negligence. I took my car to their garage to be fixed, I have no knowledge of cars. My only option was to trust what this Garage told me. I trusted them and I paid them OVER $600 I now know that they had no clue what was wrong with my car. They only made matters worse by putting the wrong transmission fluid in it!

Regards,

Business

Response:

LET ME START OFF BY SAYING, SUPER SERVICE CENTER DOES NOT HAVE ANY LEGAL CASES (OPEN OR CLOSED) AGAINST US. AS FAR THE FALSE ACCUSATIONS ABOUT YOUR VEHICLE, HERE WE TRY TO GET TO THE BOTTOM OF YOUR PROBLEM AS WE DID ON THIS VEHICLE. TRANSMISSIONS DONT GO OUT OVER NIGHT, THIS VEHICLES PROBLEMS STARTED BEFORE IT BROKE DOWN THE FIRST TIME, AND ANY "CERTIFIED MECHANIC" WOULD KNOW THAT THE DAMAGE THAT WE TOLD YOU ABOUT TO YOUR TRANSMISSION WAS CAUSED BY LACK OF FLUID IN THE TRANSMISSION. WHEN YOU HAVE AN OLDER VEHICLE WITH HIGH MILEAGE THINGS GET COSTLY. WE TOLD YOU PROBLEMS WITH YOUR CAR AND YOU CHOSE TO NOT PUT MONEY IN THE CAR. YOU WERE NOT ONLY TOLD ABOUT YOUR TRANSMISSION PROBLEMS BUT ALSO YOUR FRONT SUSPENSION PROBLEMS WHICH WERE SO BAD THEY COULD HAVE CAUSED A TERRIBLE ACCIDENT. YOUR VEHICLE DID NOT LEAK WHEN IT LEFT THIS GARAGE, AND YOUR DECISION TO NOT PUT MONEY IN THIS VEHICLE IS THE PROBLEM. YOUR ORIGINAL PROBLEM WAS YOUR CAR WOULDNT MOVE BECAUSE IT HAD NO TRANSMISSION FLUID WE FIXED THAT PROBLEM. WE ARE NOT GONNA KEEP REPLYING TO THE LIES AND BOGUS STATEMENTS. YOU ARE THE ONE ENDANGERING LIVES, YOU DROVE THE CAR AFTER WE TOLD YOU HOW DANGEROUS YOUR FRONT END SUSPENSION PARTS WERE. YOU CHOSE TO PUT YOUR BABIES IN THE VEHICLE AFTER BEING WARNED. YOU ARE WELCOME TO BRING YOUR VEHICLE BACK FOR A FULL ESTIMATE ON HOW MUCH PARTS AND LABOR WILL BE TO FIX YOUR CAR. [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like the fax number to send my receipts along with other documents into the Revdex.com because this is complete fiction! Just because you put it in caps doesn't make it true. The Secretary who called me names over the phone is the "[redacted]" who sent the last reply in from "Super" Service. She knows that Mr [redacted] knows for a fact that a law suit is pending for his neighbor! And I'm fairly sure he wouldn't have said "multiple" Lawsuits if there was not. Along with the receipts where none of what [redacted] said was mentioned, I would also like to send in the Scan and thoughts of the Transmission Shop who has my car now. The replies from Super Service are just as bad as their Service! I will take them to Court and I will win according to the Lawyer and the Mechanic who currently has my car. Idk why they keep saying that I wouldn't spend money on my car? [redacted] personally made sure she told me that it was her belief that "I was poor". And here she goes again trying to make this about money. I PAID YOU MONEY! MY CAR STILL WASNT FIXED! THATS WHY WE ARE HERE!!!! My receipts say nothing like what she is saying they told me. One receipt mentioned a Ball Bearing, which we paid them to fix as well. So, again, this is COMPLETE FICTION. It's a shame they can't admit there own mistakes. Also, on the receipts it says that the Owner Vic fixed my car; He has still refused to speak to me even one time. I KNOW I have the right to speak to the Mechanic who worked on my car, yet he refuses to talk to me. He won't even respond to the Revdex.com, he has his secretary do it in all caps. I'll never understand these people but I do plan on making sure my issues and troubles with them are known. You can't do people this way, over and over, and keep getting away with it. You simply can't.

Regards,