Initial Business Response / [redacted] (1000, 11, 2015/10/09) */ ***Document Attached [redacted] rented a room from us for one nightShe called around midnight complaining that someone in the other room is banging the doorI told her that we will take care of itShe sounded like intoxicatedI went to the hallway stayed there for minutes but did not find any one creating noise or banging doorsShe called again after sometime and complained again I told her that we did not find anyone causing disturbanceShe got upset told me that this place is a brothelI told her that if this is a brothel then why you are even staying herePlease go to some other hotel and I will give you a full refundShe responded that she will not leave and called police that we are asking her to leaveThe police came and I told the officer that we want her to leave as she seemed to be intoxicated and we will give her a full refund and that she can go to some other placeThe officer went to her room to talk to her and then came backHe told me that she is so intoxicated that she is not in a position to leaveShe is apologizing for her attitude and I would let her stayI being considerate agreedAfter this we never heard from her againShe never checked out with the front desk and we have no idea when she leftNow through this complaint I am learning about the bed bugsShe never complained to us about itNo one staying in this room before or after her has complained of bed bugs and as such I do not agree with herWe were very nice to accept her apology and let her stay and there is no merit to her complaintShe was highly intoxicated (as per police report) and in my best judgment at that time she did not understand what was going onWe will not make any refunds as we did not do anything wrongI am attaching police report here for the record
Initial Business Response / [redacted] (1000, 11, 2015/10/09) */ ***Document Attached [redacted] rented a room from us for one nightShe called around midnight complaining that someone in the other room is banging the doorI told her that we will take care of itShe sounded like intoxicatedI went to the hallway stayed there for minutes but did not find any one creating noise or banging doorsShe called again after sometime and complained again I told her that we did not find anyone causing disturbanceShe got upset told me that this place is a brothelI told her that if this is a brothel then why you are even staying herePlease go to some other hotel and I will give you a full refundShe responded that she will not leave and called police that we are asking her to leaveThe police came and I told the officer that we want her to leave as she seemed to be intoxicated and we will give her a full refund and that she can go to some other placeThe officer went to her room to talk to her and then came backHe told me that she is so intoxicated that she is not in a position to leaveShe is apologizing for her attitude and I would let her stayI being considerate agreedAfter this we never heard from her againShe never checked out with the front desk and we have no idea when she leftNow through this complaint I am learning about the bed bugsShe never complained to us about itNo one staying in this room before or after her has complained of bed bugs and as such I do not agree with herWe were very nice to accept her apology and let her stay and there is no merit to her complaintShe was highly intoxicated (as per police report) and in my best judgment at that time she did not understand what was going onWe will not make any refunds as we did not do anything wrongI am attaching police report here for the record