We do sell $gift cards and these are already activatedThe store has to treat them like cash as is stated on the back of the cardThese cards all have a digit code numbers on the back and are registered ahead of any sale dateThe store is not able to recharge or resell any used cardsIf the customer would have had a receipt for the sale, we might have been able to track the sale for dates and amounts compared with the code numbers Unfortunately, without this information and the fact that the code numbers on these particular cards were used according to the Shell Gift Card toll free number, there is really nothing the store can do The main complaint from the customer is “Selling Practices”, but without a receipt for this transaction, no one is really sure where the cards came from or if this Shell store or some other store sold them to the customer I realize the customer or the customer’s friend may not know all this and may or may not have made a mistake with the two gift cards, but we will offer one $card to them, and if a receipt can be found, we will offer the second Sincerely, [redacted] Store Manager
We do sell $gift cards and these are already activatedThe store has to treat them like cash as is stated on the back of the cardThese cards all have a digit code numbers on the back and are registered ahead of any sale dateThe store is not able to recharge or resell any used cardsIf the customer would have had a receipt for the sale, we might have been able to track the sale for dates and amounts compared with the code numbers Unfortunately, without this information and the fact that the code numbers on these particular cards were used according to the Shell Gift Card toll free number, there is really nothing the store can do The main complaint from the customer is “Selling Practices”, but without a receipt for this transaction, no one is really sure where the cards came from or if this Shell store or some other store sold them to the customer I realize the customer or the customer’s friend may not know all this and may or may not have made a mistake with the two gift cards, but we will offer one $card to them, and if a receipt can be found, we will offer the second Sincerely, [redacted] Store Manager