Super Silver Sacramento

Hello, I would like to first apologize for your recent experienceThat said, our policy is to offer exchanges or store credit within days of purchase, I recognize you were in that windowOn our policy, it does say that the item must be in original conditionAny exceptions must be approved by a managerIn this case, you visited our Sacramento location and the sales associate that assisted you is new to keyholding and was unable to reach a manager at the time due to the location the manager(myself, in Santa Cruz) was working atTypically, in this situation, we ask that the customer leave contact information so we can reach you in a timely mannerThe employee in question has been counseled and coached at this pointAgain, I do apologize for your recent experience and would like to offer a replacement pair of earringsPlease feel free to come in to the store or send us a picture of the earrings to [redacted] My name is [redacted] , I'm the general manager, and [redacted] is the location manager in SacramentoWe hope to see you back soon Regards, [redacted] [redacted]

Hello, I would like to first apologize for your recent experience. That said, our policy is to offer exchanges or store credit within 5 days of purchase, I recognize you were in that window. On our policy, it does say that the item must be in original condition. Any exceptions must be... approved by a manager. In this case, you visited our Sacramento location and the sales associate that assisted you is new to keyholding and was unable to reach a manager at the time due to the location the manager(myself, in Santa Cruz) was working at. Typically, in this situation, we ask that the customer leave contact information so we can reach you in a timely manner. The employee in question has been counseled and coached at this point. Again, I do apologize for your recent experience and would like to offer a replacement pair of earrings. Please feel free to come in to the store or send us a picture of the earrings to [redacted] . My name is [redacted] , I'm the general manager, and [redacted] is the location manager in Sacramento. We hope to see you back soon. Regards, [redacted] [redacted]

Hello,  I would like to first apologize for your recent experience. That said, our policy is to offer exchanges or store credit within 5 days of purchase, I recognize you were in that window. On our policy, it does say that the item must be in original condition. Any exceptions must be approved by a manager. In this case, you visited our Sacramento location and the sales associate that assisted you is new to keyholding and was unable to reach a manager at the time due to the location the manager(myself, in Santa Cruz) was working at. Typically, in this situation, we ask that the customer leave contact information so we can reach you in a timely manner. The employee in question has been counseled and coached at this point. Again, I do apologize for your recent experience and would like to offer a replacement pair of earrings. Please feel free to come in to the store or send us a picture of the earrings to [redacted]. My name is [redacted], I'm the general manager, and [redacted] is the location manager in Sacramento. We hope to see you back soon.   Regards, [redacted] 
[redacted]

Hello,  I would like to first apologize for your recent experience. That said, our policy is to offer exchanges or store credit within 5 days of purchase, I recognize you were in that window. On our policy, it does say that the item must be in original condition. Any exceptions must be...

approved by a manager. In this case, you visited our Sacramento location and the sales associate that assisted you is new to keyholding and was unable to reach a manager at the time due to the location the manager(myself, in Santa Cruz) was working at. Typically, in this situation, we ask that the customer leave contact information so we can reach you in a timely manner. The employee in question has been counseled and coached at this point. Again, I do apologize for your recent experience and would like to offer a replacement pair of earrings. Please feel free to come in to the store or send us a picture of the earrings to [redacted]. My name is [redacted], I'm the general manager, and [redacted] is the location manager in Sacramento. We hope to see you back soon.   Regards, [redacted] 
[redacted]

Review: Purchased a pair of earrings on 03/31/2016 and wore them for the first time on 04/02/2016 only to have one break while wearing it under normal circumstances. Found that the item has a weak spot and expected the merchant to be able to exchange or give store credit per policy. Was told by merchant that they do not fix items and since it is broken that it is not covered under any return or exchange policy. Was quite upset that merchant does not stand behind their product and is unwilling to do anything about defective products. The only offered help was 10% off another item that may also be defective with no return policy. Not interested in a discount on another item, as I want original item taken care of. Please help merchant be responsible for defective products.Desired Settlement: I wanted a fair resolution when I came into store 4 days after purchase. Since that did not happen, I would like to know why merchant does not stand behind their products when there is an obvious defect on an item.

Business

Response:

Hello, I would like to first apologize for your recent experience. That said, our policy is to offer exchanges or store credit within 5 days of purchase, I recognize you were in that window. On our policy, it does say that the item must be in original condition. Any exceptions must be approved by a manager. In this case, you visited our Sacramento location and the sales associate that assisted you is new to keyholding and was unable to reach a manager at the time due to the location the manager(myself, in Santa Cruz) was working at. Typically, in this situation, we ask that the customer leave contact information so we can reach you in a timely manner. The employee in question has been counseled and coached at this point. Again, I do apologize for your recent experience and would like to offer a replacement pair of earrings. Please feel free to come in to the store or send us a picture of the earrings to [redacted]. My name is [redacted], I'm the general manager, and [redacted] is the location manager in Sacramento. We hope to see you back soon. Regards, [redacted]

Business

Response:

Hello, I would like to first apologize for your recent experience. That said, our policy is to offer exchanges or store credit within 5 days of purchase, I recognize you were in that window. On our policy, it does say that the item must be in original condition. Any exceptions must be approved by a manager. In this case, you visited our Sacramento location and the sales associate that assisted you is new to keyholding and was unable to reach a manager at the time due to the location the manager(myself, in Santa Cruz) was working at. Typically, in this situation, we ask that the customer leave contact information so we can reach you in a timely manner. The employee in question has been counseled and coached at this point. Again, I do apologize for your recent experience and would like to offer a replacement pair of earrings. Please feel free to come in to the store or send us a picture of the earrings to [redacted]. My name is [redacted], I'm the general manager, and [redacted] is the location manager in Sacramento. We hope to see you back soon. Regards, [redacted]