Super Towing

This company exists to do only one thing: Prove to the government of Colorado (& any other state) and the DMV that there is an interlock unit in your car so that you can get your license reinstated, and so that you can fulfill your terms of probation when you have gotten a DUI or a DWAI. I want every single person who has a DUI and is reading this right now to determine which company to go with when selecting an interlock provider to NOT SELECT SMART START. I had this device for 2 years. Smart start was never a nice or pleasant company to work with. They are very rude, think they know everything, and do not care at all about the reason they exist. Smart start proceeded to cause me to have to show up in court, instead of getting a simple speeding ticket (the first one I have EVER gotten in my entire life), the cop informed me my license was suspended at that time. That cop could have taken my license, impounded my car, and really ruined my life for a couple weeks. Instead, he could tell I was overtly shocked when he told me it was suspended (after EVERYTHING I went to a year and a half ago to get it back) and told me he would not do that to me. When I called the DMV, they told me they did not get a download from Smart Start. Are you kidding me!? You must be kidding me... No they were not kidding. Smart Start exists to send those to the DMV, and they failed to provide their service that one month. Not only did I not receive a free month, or any offer to help with court costs, but everyone was very rude and pissy when I talked to them about it. The call center rep told me it would take 5 days to send that information to the DMV. I escalated, of course, because I'm standing on the side of the road waiting on my dad to come so that he can drive my car home for me, and she gave me a phone number of the top people in Colorado, [redacted] Lakewood office, is the woman I contacted. She said she would get it pushed to the DMV that day, because it was their fault, but she saw that it was sent to them. She later ended up telling me some completely contradictory information from the DMV which is unsettling. The DMV informed me that when an interlock is removed, the downloads get sent to them regardless of a "final download" which is not what [redacted] told me. She told me that the downloads for "their interlock system" downloads the information from the month before every month. For example, my final download would have had to have been in June, because I was getting it removed at the end of June. She told me that when I got the download in May, it only sent April to the DMV. That is twisted and backwards, because then the download in June would only cover May, and I'd have to get another download in July, when I no longer have the device in my car!? I called the DMV again, the call center (girl hung up on me because she kept saying "with the 9 month program" and I finally told her "stop saying that's even an option PLEASE I've had this 2 years I don't even want to hear again that there is a 9 month program!" & she decided that was being 'disrespectful' to her for some unknown reason) and called other interlock companies. The other interlock companies told me they do NOT charge for a final download, because the removal sends all the information to the DMV anyway, which is parallel to what the DMV said. This basically means that Smart Start will not charge you for installation, sure, but they will definitely charge you for your final download on top of getting it removed. When I called [redacted] to let her know what I found out on my own she didn't argue at all. Just told me when I could remove it - which I already knew because of what the DMV said. I am filing formal complaints with the Revdex.com too, because of the court costs I will have to pay and because of the lack of general knowledge of their own product and their terrible, beyond ridiculously unnecessarily rude customer service as well.