Sign in

Super Wash 'n Dry

Sharing is caring! Have something to share about Super Wash 'n Dry? Use RevDex to write a review
Reviews Super Wash 'n Dry

Super Wash 'n Dry Reviews (2)

Review: I washed my clothes in their washing machine using green works soap the same soap I been using for a year now, and my dark colored work clothes came out red and pink spots on them damaging my clothes, obviously there was die in the machine or it wasn't working right like was suppose to, I tried talking to the employee working there at the time and he was talking like he didn't understand what we were saying, also the machine s didn't even spin dry the clothes like they were suppose to they came out dripping wet.

Desired Settlement: DesiredSettlementID: Replacement

I want my clothes replaced due to neglect on maintenance on their machines resulting in $300 of damage of my clothing articles.

Business

Response:

Business' Initial Response

First and foremost, allow us to thank you for notifying us our customer's concern/complaint. We send you our sincere appreciation on this matter.

We have been notified by our attendant on duty of the said incident. We had made an attempt to reach the customer via telephone, however without success. We are also aware that the customer wanted to talk to the management, however we have instructed our attendant to always obtain the information and the customer's contact number first so we could further investigate what went wrong before we made contact with the customer.

Our business is a SELF-SERVICE laundromat. This applies regardless the place is attended or unattended. We expect our customers to do their laundry on their own, including checking the machines prior to use. Numerous notices are posted on the walls reminding customers to check the machines prior to use as we would not be held responsible for loss or damage to the clothes. The machines at our store are routinely inspected and regularly maintained for optimal performance. At the time that our attendant was notified of the problem, he did a quick check of the machine inside and out and determined that it was functioning properly. Our attendant is also a technician and is knowledgeable about the proper operations and repairs of machineries.

The customer mentioned in his complaint that his clothes dripping wet even after they came out from the washer. As far as we know, our attendant was not made aware of this issue otherwise he would have offered his clothes to be re-washed for no charge using another machine so that he could inspect the one that the customer used. If any machine is found to be in its proper working condition, it would then be immediately tagged "out-of-order" and fixed as soon as possible.

We have a No Refund Policy for failure to check machines for debris or any items which can cause harmful effects to clothes. It is our discretion to offer coupon for a free wash if we found our machines to be at fault. But no CASH refund. This policy is clearly posted at a very conspicuous place (on the wall outside our office door, near the change machine). We would like to extend our sincerest apologies for the incident. Due to the nature of the problem, it is difficult to obtain the cause of the damage to the textile. Although we strive to give the best service always, incidents may occur that we can not control. However, to convey our desire to better serve this customer, would like to extend him an offer for 2 free washes using the 30 lb. washers. The customer is free to come and notify our attendant that he is there to claim his free washes along with his photo ID. We want to let him know that we always value our customer and greatly appreciate his business.

Also, four years ago, we distributed a comment/complain fill out cards to our customers and we had a tremendous positive feedback from all of them because our laundromat is the cleanest and so far the best place to do laundry in the City of Woodland. You have to come to see it for yourself. None of our customers said anything wrong about the washers and dryers, even until today. They actually commented that our dryers give so much heat that it dries their clothes quicker than others. To support all these, we have those comment cards with us. And from time to time, we review them and make sure their requests and concerns are addressed accordingly. We are grateful to our loyal customers. To Revdex.com, we are thankful for the feedback and opportunity to be of better service to the community.

Review: I am a Marine Corp veterian and a single father I use this laundry mat on a regular bases. My issue is that almost every visit there are people who are allowed to control the washers that are priced at the rate of 1.25. They often come in with 7 to 10 loaders and someone like me who is on a very low income and only has 1 to 2 loads are forced to have to wait on them. I have even had my washers taken from me at Times. And the staff dose little or nothing to solve the problem they become very confrontational and try to use my size as an issue to avoid the obvious problem. Many custmeers there are very frustrated with this and have given up any hope of it changing. I have even called the emergency number posted on the wall to inform the owner of this matter. But it is my understanding from other customers that all complaints are intercepted by the staff that allow this on going practice to occur. This is widely being done by the Spanish customers whom seem to be very friendly with staff and the rest of us outsiders are treated as thoe we are the bad guys. I really like the cleanliness of the facility but I am very frustrated with the way special prevliges are given to a chosen few. My hope is that this will finally reach the owner and myself and others are finally given a voice o inform him of our displeasure....Desired Settlement: I would like to speak directly to owner regarding this matter and staff..

Check fields!

Write a review of Super Wash 'n Dry

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Super Wash 'n Dry Rating

Overall satisfaction rating

Description: Washing Machines & Dryers - Coin Metered

Address: 245 California Street, Woodland, California, United States, 95695

Phone:

Show more...

Add contact information for Super Wash 'n Dry

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated