Super Welding Works

Complaint: [redacted] I am rejecting this response because: I did receive the offer letter but I decided to not accept the offer In order to receive the offer I must sign a confidentiality statement and drop all complaints against Malarkey Roofing Products I feel as a responsible consumer I want the ability to be able to share how I was treated, lied too, deflected, and given a very low offer to replace their faulty materials to future possible customers The damage to my complete roof was not caused by the gutter The loss of granules through out the complete roof is the cause for replacement When the National Claims Manager did come out to my home he had no intentions of climbing up on the roof to evaluate the damage ( my roofing company owner came prepared with a ladder ) and asked him to climb up to do a professional evaluation The claims manager made the comment "that now the roof has a leak" and he was not told this I started the claim in December and he finally came out to evaluate May after enduring multiple snow storms, rain storms and a hard winter there is more damage now It has been tarped and waiting for the evaluation from Malarkey Roofing Products for over months I feel that the decision to our claim was already made before the claims manager even arrived to our home To walk around a home and take pictures from the ground does not reflect the roof damage Dealing with Malarkey Roofing Products has been a learning process of how unethical, dishonest and unprofessional of a company it is I do not recommend them for quality roofing materials Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com: As of May 10, Malarkey Roofing Products has not given us any updates or answers to our claim The last response I sent to Revdex.com I had copy and pasted the email from their National Claims Manager, Bill M [redacted] stating he would give us a response by early this week I have not received any updates I did leave a message on his business phone I would like to move forward on this complaint as this has been going on since December I feel we have given them a fair amount of time to make their decision.Please advise me on my next step Sincerely, [redacted]

I wanted to respond to this complaintUnfortunately, with travel, it has been difficultThe home was inspected in October, as noted by the homeownerDuring the inspection, the roof appeared to be in good condition, except for a few shingles which showed foot traffic, possibly by the roofer or someone elseSome foot traffic was noticeable near the ridge, and some other by the condenserThis is not a manufacturing issue, but either an installation issue or other trade that was not familiar with properly walking on roofs Thus the issue was denied as a manufacturing defectEileen D***Vice President, Technical Services

It is our understanding that the complaint has been resolved to homeowner's satisfaction; they have agreed to a settlementMalarkey always attempts to manufacture material that will last for many years, however, with any manufacturing process, there can be some material that does not install properlyThis material was confined to one part of the house, but this house had some installation issues as well, with raised nails that caused the shingles not to lay flatThe installer was non-responsive, so Malarkey has decided to bear the entire claim Malarkey stands behind its warranties, we feel better than others in the industryWe hope the homeowner is happy with their new roof

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will wait to see what they offer as a resolution I would like to keep my case open until then My wife did meet up with the manager of Malarkey's claim department and he personally did the evaluation on our roof I do appreciate the fact they owned the way they handled the claim and how there actions were not satisfactory The claims manager did apologize for how it was handled and did tell us during the evaluation that somehow they had mixed up the two different roof claims and there was many miscommunications that had occurred The roofing company owner (that has helped with our claim ) was there at the time of the evaluation and can verify what was addressed and was told to us at the meeting Sincerely, [redacted]

Polymer modified shingles are preferred over oxidized shingles in the Colorado area because of the hail resistanceThis also makes them more susceptible to foot traffic in warmer weatherTo avoid this, walking on the shingles while they are in the shade is preferredThe roofing contractor appears to have done a nice job installing the shinglesThere are very few marks on the roof, and in general, the roof looks very niceI have attached the install photos showing the roof, as well as the areas of foot traffic