Super Wine and Liquors

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ Ms [redacted] purchased Bud light kegs from us for a Halloween party on October 31stThe customer paid $deposit for the kegsGiven the customer's tight budget, we loaned her the beer pump for free, which we normally charge a deposit fee of $75, plus $rental feeThe customer is reimbursed for the deposit at the time of the keg/pump return On Monday, Nov 3rd, Ms [redacted] called to inquire about when she could return the kegsI informed her that she can return the kegs at her leisure, or until she is finished with themIF she wanted to bring them in sooner then Wednesday was ideal, as our vendor is here on that dayShe never once expressed a concern about the kegs being foamyInstead she added that she could not drink any more beer, so she would be bringin them in on Wednesday Ms [redacted] brought the kegs back on WednesdayAs I took them in the back, Ms [redacted] said one keg was empty, but the second one was hAlf fullAt which point, she starred accusing us of "selling fraudulent st." I called our vendor (Markstein Sales Co.) in her presence, as this was the first time I had a customer complain about a keg being foamy, or faultyMy vendor said that it was highly unlikely that the keg was faulty It is quite possible that it was a pouring issueWe tested the keg that afternoon and did not find any issueI called [redacted] twice to provide an update but there was no answerDuring my interactions with the customer, I was respectful and professionalHowever, Ms [redacted] was incredibly rude, unprofessional, and demanding of us from the beginningI believe Ms [redacted] is requesting a refund for not having finished the second kegI'm happy to provide a list of customers who have purchased kegs from us in the past, and have been pleased with the product and the service Many thanks, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The seller is not telling the truth h we were not contacted andthe keg was full!mishap never called back and we asked for keg to be check d at time of bringing it in she stated she would not check it untill later it should have been done at that time so she could see and not done after we left so she can come to her own conclusions a yr old boy removed the beer because th re facility would not carry beer kegs out this business is full of lies and I would like a r fund even if only half I feel it's bad service and they at least owe that Final Business Response / [redacted] (4000, 10, 2015/11/16) */ If the keg was full then how can you claim it was faulty? If the keg was faulty then why were we not informed of this issue immediately, or at the time you called to inquire about the keg retutn the following MondayInstead you expressed how much beer you drank and could drink anymoreNever once did you complain about the kegs being foamyYou finished one keg and the other was also tapped I believe I was clear in my communication in that I had to wait for my vendor to arrive to inspect the keg properlyI promptly returned the call that afternoon to no avail For the pock up, you had confirmed a pick up time of 3pm and that is what we had scheduled with our staffHowever, you showed up without notice at 11amWe will not be issuing any type of refund for the purchase and consumption of alcohol Final Consumer Response / [redacted] (2000, 12, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) You sold a faulty product and knew it! The keg was tapped yes but am foam thus is why it was full you play to many games and ibwill not be comming back nor will anyone else [redacted] believe it's fraud to knowingly sell something that doesn't work propper you got a full keg back and at the price of I believe there should have been some compinsation not fathemed stories as to why you believe it was the customer u provided no help and no satisfaction this companyNeeds looked in to as it is my understanding nothing will be done with this matter

Initial Business Response /* (1000, 5, 2015/11/10) */
Ms*** purchased Bud light kegs from us for a Halloween party on October 31stThe customer paid $deposit for the kegsGiven the customer's tight budget, we loaned her the beer pump for free, which we normally charge a deposit fee of
$75, plus $rental feeThe customer is reimbursed for the deposit at the time of the keg/pump return
On Monday, Nov 3rd, Ms*** called to inquire about when she could return the kegsI informed her that she can return the kegs at her leisure, or until she is finished with themIF she wanted to bring them in sooner then Wednesday was ideal, as our vendor is here on that dayShe never once expressed a concern about the kegs being foamyInstead she added that she could not drink any more beer, so she would be bringin them in on Wednesday
Ms*** brought the kegs back on WednesdayAs I took them in the back, Ms*** said one keg was empty, but the second one was hAlf fullAt which point, she starred accusing us of "selling fraudulent st."
I called our vendor (Markstein Sales Co.) in her presence, as this was the first time I had a customer complain about a keg being foamy, or faultyMy vendor said that it was highly unlikely that the keg was faulty It is quite possible that it was a pouring issueWe tested the keg that afternoon and did not find any issueI called *** twice to provide an update but there was no answerDuring my interactions with the customer, I was respectful and professionalHowever, Ms*** was incredibly rude, unprofessional, and demanding of us from the beginningI believe Ms*** is requesting a refund for not having finished the second kegI'm happy to provide a list of customers who have purchased kegs from us in the past, and have been pleased with the product and the service
Many thanks,
***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The seller is not telling the truth h we were not contacted andthe keg was full!mishap never called back and we asked for keg to be check d at time of bringing it in she stated she would not check it untill later it should have been done at that time so she could see and not done after we left so she can come to her own conclusions a yr old boy removed the beer because th re facility would not carry beer kegs out this business is full of lies and I would like a r fund even if only half I feel it's bad service and they at least owe that
Final Business Response /* (4000, 10, 2015/11/16) */
If the keg was full then how can you claim it was faulty? If the keg was faulty then why were we not informed of this issue immediately, or at the time you called to inquire about the keg retutn the following MondayInstead you expressed how much beer you drank and could drink anymoreNever once did you complain about the kegs being foamyYou finished one keg and the other was also tapped
I believe I was clear in my communication in that I had to wait for my vendor to arrive to inspect the keg properlyI promptly returned the call that afternoon to no avail
For the pock up, you had confirmed a pick up time of 3pm and that is what we had scheduled with our staffHowever, you showed up without notice at 11amWe will not be issuing any type of refund for the purchase and consumption of alcohol
Final Consumer Response /* (2000, 12, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
You sold a faulty product and knew it! The keg was tapped yes but am foam thus is why it was full you play to many games and ibwill not be comming back nor will anyone else *** believe it's fraud to knowingly sell something that doesn't work propper you got a full keg back and at the price of I believe there should have been some compinsation not fathemed stories as to why you believe it was the customer u provided no help and no satisfaction this companyNeeds looked in to as it is my understanding nothing will be done with this matter

Initial Business Response /* (1000, 5, 2015/11/10) */
Ms. [redacted] purchased 2 Bud light kegs from us for a Halloween party on October 31st. The customer paid $80 deposit for the kegs. Given the customer's tight budget, we loaned her the beer pump for free, which we normally charge a deposit fee of...

$75, plus $5 rental fee. The customer is reimbursed for the deposit at the time of the keg/pump return.
On Monday, Nov 3rd, Ms. [redacted] called to inquire about when she could return the kegs. I informed her that she can return the kegs at her leisure, or until she is finished with them. IF she wanted to bring them in sooner then Wednesday was ideal, as our vendor is here on that day. She never once expressed a concern about the kegs being foamy. Instead she added that she could not drink any more beer, so she would be bringin them in on Wednesday.
Ms. [redacted] brought the kegs back on Wednesday. As I took them in the back, Ms. [redacted] said one keg was empty, but the second one was hAlf full. At which point, she starred accusing us of "selling fraudulent st."
I called our vendor (Markstein Sales Co.) in her presence, as this was the first time I had a customer complain about a keg being foamy, or faulty. My vendor said that it was highly unlikely that the keg was faulty. It is quite possible that it was a pouring issue. We tested the keg that afternoon and did not find any issue. I called [redacted] twice to provide an update but there was no answer. During my interactions with the customer, I was respectful and professional. However, Ms. [redacted] was incredibly rude, unprofessional, and demanding of us from the beginning. I believe Ms. [redacted] is requesting a refund for not having finished the second keg. I'm happy to provide a list of customers who have purchased kegs from us in the past, and have been pleased with the product and the service.
Many thanks,
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The seller is not telling the truth h we were not contacted andthe keg was full!mishap never called back and we asked for keg to be check d at time of bringing it in she stated she would not check it untill later it should have been done at that time so she could see and not done after we left so she can come to her own conclusions a 19 yr old boy removed the beer because th re facility would not carry beer kegs out this business is full of lies and I would like a r fund even if only half I feel it's bad service and they at least owe that
Final Business Response /* (4000, 10, 2015/11/16) */
If the keg was full then how can you claim it was faulty? If the keg was faulty then why were we not informed of this issue immediately, or at the time you called to inquire about the keg retutn the following Monday. Instead you expressed how much beer you drank and could drink anymore. Never once did you complain about the kegs being foamy. You finished one keg and the other was also tapped.
I believe I was clear in my communication in that I had to wait for my vendor to arrive to inspect the keg properly. I promptly returned the call that afternoon to no avail.
For the pock up, you had confirmed a pick up time of 3pm and that is what we had scheduled with our staff. However, you showed up without notice at 11am. We will not be issuing any type of refund for the purchase and consumption of alcohol.
Final Consumer Response /* (2000, 12, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
You sold a faulty product and knew it! The keg was tapped yes but am foam thus is why it was full you play to many games and ibwill not be comming back nor will anyone else [redacted] believe it's fraud to knowingly sell something that doesn't work propper you got a full keg back and at the price of 290 I believe there should have been some compinsation not fathemed stories as to why you believe it was the customer u provided no help and no satisfaction this company. Needs looked in to as it is my understanding nothing will be done with this matter