Superb Roofing, Inc.

We would like to thank you for allowing us to address Mrs*** concerns
We have reached out to Mayra P***, Customer Service Manager, to discuss the discount
MsP*** advised Designer Center Manager, Sharon B***, has reached out the client leaving a voicemail on 12/16/advising
that Mrs*** was provided two credits totaling $429.94, 10% of the order as requestOne credit was for $& the other was $Mrs B*** noted that she mailed out paperwork reflecting this and had a break down of the entire amount, less the deposit, less the credits and the final balance
Tim L***
Client Services Representative
Ethan Allen Global, Inc

Complaint: [redacted]
I am rejecting...

this response because:I spoke to Janice from Ethan Allen she informed me that they were reimbursing my money and asked if I would take down the review on trip advisor. I said thank you and yes, then another call asking to clear this up with you. I took down my review an hour after I spoke to her. However, it's Friday (3 or 4 days after complaint filed) and I am still waiting for my $ back. The bank has informed me there is no pending credit. If and when the $ is back in my acct I will withdraw complaint like promised, even though this event over drafted my acct and hit me with a $36 overdraft fee, I just want it over. 
Sincerely,
[redacted]

We just spoke with [redacted] wife.  She received the credit on Monday, 3/7.  They are all set and appear to be pleased with the resolution.  If you have any further questions, please advise, thxBest, Janice P[redacted] ###-###-####

To whom this may concern,I personally spoke with the guest this morning and she was 100% reimbursed.  If you have any further questions or concerns, please let me know, thank you. Best, Janice Pe[redacted], GM, Ethan Allen Hotel ###-###-####

Thank you for giving us the opportunity to address [redacted] concerns.  I have been in contact with [redacted], Regional Operational Manager for the local area.  After viewing the photos [redacted] had provided, we have determined that the concerns risen by the client were caused by...

use or wear & tear and was not due to a manufacturing defect.  Based on the pictures [redacted] provided, we are unable to offer a warranty service for her table.   Thank you in advance.Best Regards,Courtney F[redacted]Ethan Allen Corporate Office Client Services Representative Ethan Allen Global Inc.P.O, Box 1966Danbury, CT. 06813-1966###-###-#### fax ###-###-####[redacted]

Thank you for allowing us the opportunity to address Mr. [redacted]’s concerns.At Ethan Allen, we pride ourselves on quality workmanship and excellent customer service. We are disappointed to hear that Mr. [redacted]’s experience did not meet the high quality standards for which we are known.We have been in...

contact with Kathy A[redacted], the District Operations manager for the [redacted] district. Ms. A[redacted] has reached out to Kerry C[redacted], the Design Center manager, to discuss the client’s concerns. The DCM has advised that the client purchased the desk off of the floor – floor pieces are “as is” pieces and are not returnable. The client was advised to return to the home and measure because the desk is on the larger side. The clients called the Design Center and advised that it would fit just fine. However, on delivery day, it did not fit. The clients were advised that they had signed off on a piece that was non-returnable and that the desk not fitting was based on their own measurements. Because Mr. and Mrs. [redacted] are valued clients, the Design Center advised that they would take the piece back, issuing a store credit but charging a 15% restocking fee, which is standard and stated on the back of the contract. The Design Center did advise that they had a timeframe in regards to the store credit – if they did not come in and use within the following two weeks, the Design Center would simply issue the refund (less restocking fee) back to the credit card that was originally used. The clients called the following weekend and advised that they would perhaps make a purchase in the future but it wouldn’t be within that timeframe. The clients were reminded of the restocking fee, and the clients advised they would call back with their final decision. The designer did make an appointment with Mrs., however the client called the day before the appointment to cancel and has yet to reschedule. Mr. called this past weekend inquiring about the restock fee, in which the designer again reiterated the agreement and the standard policy of returning the item. The Design Center has advised that they have not received further contact from the client since this interaction.Sincerely,Sarah L.Ethan Allen Corporate HeadquartersClient Services