Superb Roofing

Complaint: [redacted] I am rejecting this response because:I spoke to Janice from Ethan Allen she informed me that they were reimbursing my money and asked if I would take down the review on trip advisorI said thank you and yes, then another call asking to clear this up with youI took down my review an hour after I spoke to herHowever, it's Friday (or days after complaint filed) and I am still waiting for my $ backThe bank has informed me there is no pending creditIf and when the $ is back in my acct I will withdraw complaint like promised, even though this event over drafted my acct and hit me with a $overdraft fee, I just want it over Sincerely, [redacted] ***

To whom this may concern,I personally spoke with the guest this morning and she was 100% reimbursed If you have any further questions or concerns, please let me know, thank youBest, Janice Pe [redacted] , GM, Ethan Allen Hotel ###-###-####

Thank you for allowing us the opportunity to address Mr***’s concerns.At Ethan Allen, we pride ourselves on quality workmanship and excellent customer serviceWe are disappointed to hear that Mr***’s experience did not meet the high quality standards for which we are known.We have been in contact with Kathy A***, the District Operations manager for the [redacted] districtMsA [redacted] has reached out to Kerry C***, the Design Center manager, to discuss the client’s concernsThe DCM has advised that the client purchased the desk off of the floor – floor pieces are “as is” pieces and are not returnableThe client was advised to return to the home and measure because the desk is on the larger sideThe clients called the Design Center and advised that it would fit just fineHowever, on delivery day, it did not fitThe clients were advised that they had signed off on a piece that was non-returnable and that the desk not fitting was based on their own measurementsBecause Mrand Mrs [redacted] are valued clients, the Design Center advised that they would take the piece back, issuing a store credit but charging a 15% restocking fee, which is standard and stated on the back of the contractThe Design Center did advise that they had a timeframe in regards to the store credit – if they did not come in and use within the following two weeks, the Design Center would simply issue the refund (less restocking fee) back to the credit card that was originally usedThe clients called the following weekend and advised that they would perhaps make a purchase in the future but it wouldn’t be within that timeframeThe clients were reminded of the restocking fee, and the clients advised they would call back with their final decisionThe designer did make an appointment with Mrs., however the client called the day before the appointment to cancel and has yet to rescheduleMrcalled this past weekend inquiring about the restock fee, in which the designer again reiterated the agreement and the standard policy of returning the itemThe Design Center has advised that they have not received further contact from the client since this interaction.Sincerely,Sarah L.Ethan Allen Corporate HeadquartersClient Services