Superb Services

I AM SENDING [redacted] A CHECK FOR $TO SETTLE COMPLAINT.THANK-YOUMARNIE M***VP-SUPERB SERVICES INC [redacted]

Revdex.com Complaint ID: [redacted] ( [redacted] )This letter is written in response to the statement submitted by [redacted] .Planning for this project took place throughout the summer of while the house was being builtAcontract was written the end of October for the landscaping of the front yard and drill seeding ofthe lawnThe project was installed and finalized mid-late November of When a project iscompleted, our company has a policy to walk around with the customer, before final payment, to makesure everything is done to the customer’s expectations and per the contract agreed uponDuring thismeeting, there was never any mention of these items stated in his statement.When Spring arrived, we were contacted by the [redacted] ’s a couple of timesOne time on May 23rd toprovide them with an irrigation estimateWe also were contacted to do a walk around and see whatplants survived the winterWe met on June 2nd for the plantsWe typically like to wait a few weeksuntil the ground has had enough time to warm up and for plants to sproutAt this meeting, we made alist of the dead plants and looked at the lawnAgain, at these two meetings, nothing was mentionedabout the edging, weed barrier, landscape rock or how the plants were installedShortly after thismeeting, the plants were replaced under warranty and we discussed the warranty of the grass seeding.On June 9th, an email was sent to the [redacted] ’s explaining how we would handle the reseeding of thelawnUnder our warranty agreement, it is stated that we cannot warranty if conditions are beyond ourcontrolWe told the [redacted] ’s that we would supply the labor and equipment to reseed the lawn,however, they would have to pay for the grass seed, which is a typical warranty practice in this industry.Since the seeding was done late in the season, obviously it didn’t have time to germinate and root.However, Fall is one of the best times to seed a lawnThe seed sits dormant and typically gets coveredwith snowWhen the snow melts in the spring, it provides ample moisture for the seed to sprout andpop up right away when temperatures are favorableThe winter of 2015-did not have a lot ofsnow fall to insulate the seed, therefore, the seed blew as well as the dirt throughout the winterTheiryard is a wide open area with no protectionIt was obvious to see that in the spring when we met tolook at thingsThe front landscaping/mulch & rock areas were covered in dirt – something out of ourcontrolThe amount of snow greatly affects how plants or seed overwintersWith little to no snowcover, plants can freeze out and not survive and that is unfortunately what happed in this instanceThelarger evergreen trees/shrubs that didn’t survive were planted on the N.Eside of the house, where theprevailing winds come throughout winterWith any landscape project, it is typical if 10% of theplantings don’t overwinterThat is why landscape companies and nurseries carry a warrantyI receivedan email back from the [redacted] ’s on June 9th, in their words, “Thank you for your help! We will let youknow when we are ready to plant the grassI will clean up the yard first before reseedingAgain, thankyou!” That is how things were left with the seeding.In the statement provided by [redacted] , it says that more plants have died out after we had comeand replanted the first groupOur office was never contacted about these plants not survivingIf wewould have known, we definitely would stand behind themThe plants have a one-year warranty onthemWe even lengthened our warranty on perennials for a year (when we typically only warrantythem for days)Again, another industry standard for the perennial warrantySuperb Services wentabove that to provide the warranty to the [redacted] ’s on this project.Finally, in the statement from [redacted] , it also states that less than 60% of the lawn grew comparedto others done at the same time with their lawns growing more than 90%This was also explained tothe [redacted] ’s when we discussed the reseedingWe had done work for their neighborsOne hugedifference in the neighbor’s lawn versus the [redacted] ’s was that they had already tried to seed it once.When we came in to reseed, we did not till up the grass that was growing, we just over-seeded itTheexisting grass acted like a blanket to help keep their seed from blowingThis was a major difference inthe final outcomeTo compare these two yards would be unfair since conditions were not the same.The last contact Superb Services has had with the [redacted] ’s was to straighten and stake the trees and ajuniper that were replaced this JuneWe also went above and beyond (without charging) to make surethe front entrance plants were matching in sizeSomething the homeowners stressed, although the onejuniper wasn’t dead.Superb Services stands behind our workmanship and is proud to do soThis was an instance that wefeel we were there, providing the customer with serviceThere were plenty of instances that thesetopics could have been brought up in meetings, phone calls and/or emailsIn the end, we feel thecustomer held out on communicating their issues with usA final attempt to reach out to the [redacted] ’sin regards to these matters was on 10/20/A message was left for them to return our call and the callhas not been returned.Sincerely,Tyson [redacted] Superb ServicesEmail: t [redacted] @superbservices.orgPhone: ###-###-####

Revdex.com Complaint ID: [redacted] ([redacted])This letter is written in response to the statement submitted by [redacted].Planning for this project took place throughout the summer of 2015 while the house was being built. Acontract was written the end of October 2015 for the landscaping of the front yard...

and drill seeding ofthe lawn. The project was installed and finalized mid-late November of 2015. When a project iscompleted, our company has a policy to walk around with the customer, before final payment, to makesure everything is done to the customer’s expectations and per the contract agreed upon. During thismeeting, there was never any mention of these items stated in his statement.When Spring arrived, we were contacted by the [redacted]’s a couple of times. One time on May 23rd toprovide them with an irrigation estimate. We also were contacted to do a walk around and see whatplants survived the winter. We met on June 2nd for the plants. We typically like to wait a few weeksuntil the ground has had enough time to warm up and for plants to sprout. At this meeting, we made alist of the dead plants and looked at the lawn. Again, at these two meetings, nothing was mentionedabout the edging, weed barrier, landscape rock or how the plants were installed. Shortly after thismeeting, the plants were replaced under warranty and we discussed the warranty of the grass seeding.On June 9th, an email was sent to the [redacted]’s explaining how we would handle the reseeding of thelawn. Under our warranty agreement, it is stated that we cannot warranty if conditions are beyond ourcontrol. We told the [redacted]’s that we would supply the labor and equipment to reseed the lawn,however, they would have to pay for the grass seed, which is a typical warranty practice in this industry.Since the seeding was done late in the season, obviously it didn’t have time to germinate and root.However, Fall is one of the best times to seed a lawn. The seed sits dormant and typically gets coveredwith snow. When the snow melts in the spring, it provides ample moisture for the seed to sprout andpop up right away when temperatures are favorable. The winter of 2015-2016 did not have a lot ofsnow fall to insulate the seed, therefore, the seed blew as well as the dirt throughout the winter. Theiryard is a wide open area with no protection. It was obvious to see that in the spring when we met tolook at things. The front landscaping/mulch & rock areas were covered in dirt – something out of ourcontrol. The amount of snow greatly affects how plants or seed overwinters. With little to no snowcover, plants can freeze out and not survive and that is unfortunately what happed in this instance. Thelarger evergreen trees/shrubs that didn’t survive were planted on the N.E. side of the house, where theprevailing winds come throughout winter. With any landscape project, it is typical if 10% of theplantings don’t overwinter. That is why landscape companies and nurseries carry a warranty. I receivedan email back from the [redacted]’s on June 9th, in their words, “Thank you for your help! We will let youknow when we are ready to plant the grass. I will clean up the yard first before reseeding. Again, thankyou!” That is how things were left with the seeding.In the statement provided by [redacted], it says that more plants have died out after we had comeand replanted the first group. Our office was never contacted about these plants not surviving. If wewould have known, we definitely would stand behind them. The plants have a one-year warranty onthem. We even lengthened our warranty on perennials for a year (when we typically only warrantythem for 30 days). Again, another industry standard for the perennial warranty. Superb Services wentabove that to provide the warranty to the [redacted]’s on this project.Finally, in the statement from [redacted], it also states that less than 60% of the lawn grew comparedto others done at the same time with their lawns growing more than 90%. This was also explained tothe [redacted]’s when we discussed the reseeding. We had done work for their neighbors. One hugedifference in the neighbor’s lawn versus the [redacted]’s was that they had already tried to seed it once.When we came in to reseed, we did not till up the grass that was growing, we just over-seeded it. Theexisting grass acted like a blanket to help keep their seed from blowing. This was a major difference inthe final outcome. To compare these two yards would be unfair since conditions were not the same.The last contact Superb Services has had with the [redacted]’s was to straighten and stake the trees and ajuniper that were replaced this June. We also went above and beyond (without charging) to make surethe front entrance plants were matching in size. Something the homeowners stressed, although the onejuniper wasn’t dead.Superb Services stands behind our workmanship and is proud to do so. This was an instance that wefeel we were there, providing the customer with service. There were plenty of instances that thesetopics could have been brought up in meetings, phone calls and/or emails. In the end, we feel thecustomer held out on communicating their issues with us. A final attempt to reach out to the [redacted]’sin regards to these matters was on 10/20/16. A message was left for them to return our call and the callhas not been returned.Sincerely,Tyson [redacted]Superb ServicesEmail: t[redacted]@superbservices.orgPhone: ###-###-####