Supercell Oy

Boom Beach's gaming mechanics are set to match equal opponents (varying by victory points) while in matchmakingLop-sided gameplay (ex: purely leveling offensive tactics) will increase the game's difficulty, as accounts are meant to level defensive structures on top of overall offensive assets as
well (in the example provided within your inquiry)In regards to the payment: any refunds issued by *** are automatically revoked within the account (this is to ensure players aren't seeking refunds, while gaining an advantage by keeping in-game currency)*** highlights this fact whenever players seek refunds from any of our Supercell games (again, this is a joint effort between *** and Supercell)

Complaint: ***I am rejecting this response because:
*** are saying it's you and you're saying it's *** I need this fix communicate with ***. Sincerely,*** ***

Hi, as mentioned previously, we weren't able to find any issue with the account from our end (please keep in mind we don't have access to view, edit or manage any *** billing information)

Initial Business Response /* (1000, 5, 2015/09/09) */
We offer a one time name change for every player in Clash of ClansThis player changed their username on September 4th, Their current username does not qualify for another name change, as it does not display any personal-identifying
information, nor is it considered offensiveWe've explained our guidelines and conditions (using our in-game support) - yet they keep trying to claim different reasonings in hopes of validating a name change

Hello Ms*** Brooks!I'm very sorry for your experiences with our SupportI've instructed the persons who were last in contact with you to get in touch and disconnect your game account from Supercell ID
Supercell ID is still a new thing for us, and so we wanted to make sure that
there's a bit of extra care taken of any player wishing to disconnect from Supercell IDHowever what you've experienced is more like a stone wall than a slightly raised threshold for granting players their wishPlease accept my sincerest apologies for thisI also want you to know that we collect no other data besides your email address you use to sign up and your in-game progressSupercell ID allows us to better comply to any player data requests we might receive due to finally being able to control more of what is saved wherePreviously we have been reliant on Google and Appleand their discretion for storing our players' data
Ultimately I'm still of the opinion that in the long run Supercell ID will be beneficial for you as a player of Supercell games, but of course our players make the final decision whether they continue using the service or notFor this reason we're naturally carrying out your wish of wanting to be disconnected from Supercell ID.Clash on, Chief!

As previously mentioned, we will not reinstate any accounts that were disciplined within our Fair Play initiativeFair warnings were given far in advance to our player base (since April 2016)Please visit our official site's Fair Play Policy (http://supercell.com/en/safe-and-fair-play/) and our Blog (https://clashofclans.com/blog) for more information regarding our Terms of Service and Fair Play initiative

Thanks for writing us!
In order to solve this as fast as possible, could you please provide us with your Player Tag so that I can locate your Hay Day account? If you can't find your Player Tag, please provide me with your Player Name, Player Level and Neighborhood name.
Thank you!
SC Player
Support

Thanks for supporting our efforts for Fair Play! We've been improving our fraudulence and Fair Play systems over time, and will continue to remove and discipline any accounts found violating our Terms of ServiceAs you may know, we use *** and *** as our purchasing platforms, and therefore
don't have access to edit, manage, or handle specific billing informationRest assured, we're hard at work improving this

Initial Business Response /* (1000, 9, 2015/11/19) */
We reached out to *** on October 30th, for more information regarding his account detailsSupercell cannot access or view personal information or billing data, and thus must view a player's game account information in order to provide
accurate and informative guidance whenever billing issues occur
*** was asked to either contact us through his account, or get back to us with his account's information so we could locate itWe never received any response after our request was sentIn order to further assist ***, we'll need him to contact us in-game (the account name provided in the Revdex.com complaint does not correspond with our information)
Initial Consumer Rebuttal /* (2000, 11, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they didnt help and said they couldnt

Thanks for writing us MrLane!
Could you please specify which game this is in regards to? Also, please provide us with your Player Tag, so that we can locate your accountIf you can't find your Player Tag, please provide me with your Player Name, Player Level and Clan name (or similar)
Thank
you!Best regards,SC Player Support

According to our policy we do not rotate leadership if a Clan has a co-leaderHaving a single co-leader in the Clan means that the Clan can operate fullyIn this particular case there are several, and this is why we will not rotate leadership for this ClanWe are not able to share information on
other players in the game and therefor can't comment on the change of leadership in your Clan.We respect tremendously the time and effort our Clans put into our game, and wish you the best of luck in your Clan's endeavours!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/07/20) */
This issue was resolved using our in-game support channel on July 20th, The village in question was successfully recovered and linked back to the user

Thank you for taking the time to write us Mr***I understand your frustration about us changing your nameHowever what you, other players and us here at Supercell deem offensive can be very subjectiveWe try to stay objective and consider our entire player base and what they might deem
offensiveAnyone can report a name or description they might deem as offensiveWhen we receive a report we reserve the right to change the reported name or description at our own discretionOur goal with all of this is to keep our games clean and fun for everyone!
I hope you understand and feel free to contact us and selecting a username that would suit you
Best regards,Supercell Player Support

We've responded to Nico, and solved their issue via our in-game supportThanks for being patient!

Complaint: ***I am rejecting this response because: I have sent multiple emails as I have said beforeI did not use another applicationI logged in directly through clash of clans appI asked if accounts can be hacked as I was kicked out several times over the last while which was not normalThe ban was a complete surprise to meI wouldn't waste that many yrsI asked if they could help find what might of happenedThey said account sharing also a bannable offenseI just asked if it was possible for an account to be hackedI didn't share itI talked to *** after getting no real help from supercellThey said it is possible to have 3rd party software files on phone even if application was deletedSo if person I purchased device from had prior to me buying the device it might show upI contacted supercell and said I would be willing to have someone take in my devices for me to get checked out and fixed if needed; as I am still unable to myself
I still don't believe I did anything wrongAtleast if I was warned before being banned, I could have had devices taken in 1st to be checked and have problem fixedAs far as using an 3rd party application I didn'tSo if something was detected it would have been nice to be informed 1stDifficult to fix something after you have been bannedI realize the ToS says suspicion is good enough and I understand the reasons for the new fairplay policies
I just think a warning would have been fairEspecially for the amount of time I've invested
Mostly though because I still don't really understand fully how it happenedBased on what *** told me the problem should be fixableI just feel I should have been made aware of the problem; and given the time to do soNot just given a permanent ban
I have also been made aware there have been many positives with other players
After talking with my carrierI wonder if this could have been my caseRegardless I think a permanent ban was unwaranted
I feel it would be only fair to reinstate my account for the reasons aboveI can then have *** fix anything they find if necessary and all should be ok
Sincerely,
***
Sincerely,*** Alexander

This claim was handled using our in-game support system

Complaint: [redacted]I am rejecting this response because:
The failure of the in game player support is why I’m reporting this to the Revdex.com to begin with.  Additionally, the in game support does not allow for a record of the conversatios to be retained by me.
Sincerely,Travis [redacted]

Clash Royale’s leveling system works as follows: - Each Card requires a certain amount of duplicates to upgrade- Once a player has reached the right amount of duplicates, they can upgrade using gold- Leveling up again works the same way, only it’ll now require more duplicates Due to the...

nature of our online games, once progress is made, it cannot be rolled back.

Complaint: [redacted]I am rejecting this response because: supercell u said in tos first time using third party will be ban for 2weeks , second time permanent , im was banned from first time permanent why ?! Do u consider banning other first time make it okay banning other permanent from first time , guys its against ur tos in april.Sincerely,[redacted]