SuperClean USA Carpet Cleaning

Review: I paid for a carpet cleaning special [2 rooms + hallway] through the [redacted] 1/2 Price [redacted] offer. I scheduled the cleaning for July 11, 2013 and when [redacted] did not show up, I tried calling the phone number and it was disconnected. I googled his name & found another phone # ~ it was also disconnected.I then left a voice mail and an email message for the SuperClean in Springfield, MO : ###-###-#### and have heard no response from them either. I also looked [redacted] up on Facebook and messaged him there.Desired Settlement: I want my cost of $32.50 reimbursed AND for SuperClean to pay Stanley Steemer or any reputable company to clean my carpets!

Business

Response:

RE: COMPLAINT [redacted] REPLY/

REPLY:

THE CUSTOMER, [redacted] ORDERED CARPET CLEANING SERVICE FROM [redacted] USING THEIR ONLINE ORDER FORM ON 5/25/2013. IT’S CALLED A "HALF PRICED [redacted]", THAT IS WHERE THE CUSTOMER GETS 2 ROOMS AND A HALLWAY CLEANED FOR HALF OF THE REGULAR PRICE BY ORDERING ONLINE THROUGH THE NEWSPAPER.

HOWEVER, THE CUSTOMER DID NOT CALL TO SCHEDULE ANY SERVICE WITH US UNTIL AFTER THE EXPIRATION DATE ON THE [redacted] COUPON. THE COUPON EXPIRED ON JUNE 22, 2013 AT 12AM, AND SHE DID NOT CALL TO SCHEDULE UNTIL JULY 9, 2013.

THE [redacted] COUPON [redacted] SPECIFICALLY STATES "VALID FROM 5/27/13 AT 12AM TO 06/22/13 AT 12AM" IT ALSO STATES "NO REFUNDS, ALL SALES ARE FINAL" THE CUSTOMER DID VERBALLY ACKNOWLEDE THAT THE COUPON HAD EXPIRED WHEN SPEAKING TO THE SALES PERSON ON THE PHONE ON JULY 9. HOWEVER, THE ORDER WAS SOMEHOW PLACED ANYWAY.

SUBSEQUENTLY, I DID EMAIL THE CUSTOMER TO EXPLAIN THE REASON THAT WE CAN NOT HONOR THE EXPIRED [redacted] COUPON. (ENCLOSED IS THAT EMAIL.)

IF THERE HAS BEEN ANY WRONGDOING ON MY PART IT WOULD BE THAT I HAVE NOT PROPERLY TRAINED MY ORDER TAKERS AND OTHER SALES PERSONS ON THE HANDLING OF [redacted] COUPONS WHEN THEY ARE EXPIRED.

SO FOR THAT REASON, I WILL BE HAPPY TO COME TO SOME SORT OF AGREEMENT TO REIMBURSE THE CUSTOMER THE MONEY SHE PAID FOR THE [redacted] COUPON. I WILL NOTIFY [redacted] TO PROCESS A REFUND UPON NOTIFICATION BY YOUR AGENCY THAT THIS MATTER WILL BE RESOLVED. HOWEVER, THE PART OF THE DESIRED SETTLEMENT DESCRIBED BY THE CUSTOMER FOR MY COMPANY TO PAY "[redacted] OR ANY REPUTABLE COMPANY TO CLEAN MY CARPETS" IS DENIED.

ENCLOSED, IS ONE COPY OF WORK ORDER FROM 7/9, ONE COPY OF THE QUESTION FORM THAT THE CUSTOMER FILLED OUT, ONE COPY OF THE EMAIL REPLY SENT TO THE CUSTOMER, ONE COPY OF THE EXPIRED [redacted] COUPON.

IF YOU WOULD LIKE TO SPEAK WITH THE REP AT THE [redacted] WHO HANDLES THE HALF PRICED [redacted]’S HER NAME IS [redacted], AND THE PHONE NUMBER IS ###-###-####.

SUPERCLEAN

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