SuperFly MotorSports

Mr [redacted] purchased a motorcycle on 6/18/for $plus taxHe also purchased after market items for the bike at that timeWe performed a basic safety check on motorcycleI, the owner, personally tested the mechanical functions prior to deliveryMr [redacted] called us on 6/21/and stated that the first day he rode motorcycle, it rode fineThe second day he rode it, he felt that it was pulling to the rightHe stated that he was going to drive motorcycle to my shop and demanded that we look at it and fix the problems as soon as he arrivedWe told him that we don't recommend he ride the bike if he thought there was a problem with itWe recommended he have it transported to the shop and that we would look at it before the end of the dayWe would then contact him with our findingsHe wasn't satisfied with our response and said he would call us backminutes later, we received a call from his mother screaming at my employee that we had told her son to drive an unsafe bikeWe told her that we in fact had told him not to ride the bike and to have it transported insteadAfter the conversation with his mother, we called Mr [redacted] and let him know our driver was available and could pick up the motorcycle in 1/hourHe declined, stating that it wasn't a big deal and he would have a friend look at itWe explained to him that if he had someone other than Superfly Motorsports work on bike, we would not be responsible for any charges incurred.Mr [redacted] called back on 6/24/15, very irate and yelled that he had brought motorcycle to another dealer and had bike inspected by themHe was told by the other dealer that the tires had too much air, the clutch cable needed lubrication, the rear brake pads were at 25% and the front brake pads were at 30%, the front brake master cylinder recall wasn't done, and the rear wheel bearings may need replacingI explained to him that tire air pressure fluctuates with temperature changes and should be checked every time before he ridesThe clutch cable worked properly and shifted through all the gearsThe brake pads, front and rear, were at 50% and didn't need to be changed prior to deliveryThe brake master cylinder was on backorder from SuzukiWe told him that when it became available, he could go to any Suzuki franchise dealer and they would replace it at no charge to himThe rear wheel bearings didn't have play in them when we did our safety check and test ride.Mr [redacted] demanded that we pay for the bill he received from the other dealer and that we refund 1/the purchase price of the bikeHe was very irate and said he didn't care what he signed, that he was going to the State of [redacted] and we were going to pay for the bill one way or another.Mr [redacted] bought a [redacted] with 13,milesMotorcycle was sold as is, with no warranty implied or promisedWe have three documents signed by Mr [redacted] acknowledging thisWe at Superfly Motorsports work with our customers if a problem should arise that's not due to rider neglect or misuseWe offered to pick up the bike and inspect it based on his complaintMr [redacted] declined our servicesI can be reached at my office [redacted] or my cell [redacted] .Thank you [redacted] owner

Mr*** purchased a motorcycle on 6/18/for $plus taxHe also purchased after market items for the bike at that timeWe performed a basic safety check on motorcycleI, the owner, personally tested the mechanical functions prior to deliveryMr*** called us on 6/21/and stated
that the first day he rode motorcycle, it rode fineThe second day he rode it, he felt that it was pulling to the rightHe stated that he was going to drive motorcycle to my shop and demanded that we look at it and fix the problems as soon as he arrivedWe told him that we don't recommend he ride the bike if he thought there was a problem with itWe recommended he have it transported to the shop and that we would look at it before the end of the dayWe would then contact him with our findingsHe wasn't satisfied with our response and said he would call us backminutes later, we received a call from his mother screaming at my employee that we had told her son to drive an unsafe bikeWe told her that we in fact had told him not to ride the bike and to have it transported insteadAfter the conversation with his mother, we called Mr*** and let him know our driver was available and could pick up the motorcycle in 1/hourHe declined, stating that it wasn't a big deal and he would have a friend look at itWe explained to him that if he had someone other than Superfly Motorsports work on bike, we would not be responsible for any charges incurred.Mr*** called back on 6/24/15, very irate and yelled that he had brought motorcycle to another dealer and had bike inspected by themHe was told by the other dealer that the tires had too much air, the clutch cable needed lubrication, the rear brake pads were at 25% and the front brake pads were at 30%, the front brake master cylinder recall wasn't done, and the rear wheel bearings may need replacingI explained to him that tire air pressure fluctuates with temperature changes and should be checked every time before he ridesThe clutch cable worked properly and shifted through all the gearsThe brake pads, front and rear, were at 50% and didn't need to be changed prior to deliveryThe brake master cylinder was on backorder from SuzukiWe told him that when it became available, he could go to any Suzuki franchise dealer and they would replace it at no charge to himThe rear wheel bearings didn't have play in them when we did our safety check and test ride.Mr*** demanded that we pay for the bill he received from the other dealer and that we refund 1/the purchase price of the bikeHe was very irate and said he didn't care what he signed, that he was going to the State of ** and we were going to pay for the bill one way or another.Mr*** bought a *** *** *** *** with 13,milesMotorcycle was sold as is, with no warranty implied or promisedWe have three documents signed by Mr*** acknowledging thisWe at Superfly Motorsports work with our customers if a problem should arise that's not due to rider neglect or misuseWe offered to pick up the bike and inspect it based on his complaintMr*** declined our servicesI can be reached at my office *** *** or my cell *** ***.Thank you*** ***owner

Mr. [redacted] purchased a motorcycle on 6/18/15 for $5500 plus tax. He also purchased after market items for the bike at that time. We performed a basic safety check on motorcycle. I, the owner, personally tested the mechanical functions prior to delivery. Mr. [redacted] called us on 6/21/15 and stated that...

the first day he rode motorcycle, it rode fine. The second day he rode it, he felt that it was pulling to the right. He stated that he was going to drive motorcycle to my shop and demanded that we look at it and fix the problems as soon as he arrived. We told him that we don't recommend he ride the bike if he thought there was a problem with it. We recommended he have it transported to the shop and that we would look at it before the end of the day. We would then contact him with our findings. He wasn't satisfied with our response and said he would call us back. 15 minutes later, we received a call from his mother screaming at my employee that we had told her son to drive an unsafe bike. We told her that we in fact had told him not to ride the bike and to have it transported instead. After the conversation with his mother, we called Mr. [redacted] and let him know our driver was available and could pick up the motorcycle in 1/2 hour. He declined, stating that it wasn't a big deal and he would have a friend look at it. We explained to him that if he had someone other than Superfly Motorsports work on bike, we would not be responsible for any charges incurred.Mr. [redacted] called back on 6/24/15, very irate and yelled that he had brought motorcycle to another dealer and had bike inspected by them. He was told by the other dealer that the tires had too much air, the clutch cable needed lubrication, the rear brake pads were at 25% and the front brake pads were at 30%, the front brake master cylinder recall wasn't done, and the rear wheel bearings may need replacing. I explained to him that tire air pressure fluctuates with temperature changes and should be checked every time before he rides. The clutch cable worked properly and shifted through all the gears. The brake pads, front and rear, were at 50% and didn't need to be changed prior to delivery. The brake master cylinder was on backorder from Suzuki. We told him that when it became available, he could go to any Suzuki franchise dealer and they would replace it at no charge to him. The rear wheel bearings didn't have play in them when we did our safety check and test ride.Mr. [redacted] demanded that we pay for the bill he received from the other dealer and that we refund 1/2 the purchase price of the bike. He was very irate and said he didn't care what he signed, that he was going to the State of ** and we were going to pay for the bill one way or another.Mr. [redacted] bought a [redacted] with 13,429 miles. Motorcycle was sold as is, with no warranty implied or promised. We have three documents signed by Mr. [redacted] acknowledging this. We at Superfly Motorsports work with our customers if a problem should arise that's not due to rider neglect or misuse. We offered to pick up the bike and inspect it based on his complaint. Mr. [redacted] declined our services. I can be reached at my office [redacted] or my cell [redacted].Thank you[redacted]owner

Review: They sold me a motorcycle that needed to be fully service. bad front and rear brakes, recalled front master, clutch too tight, chain too tight, too much oil, no play on the thorttle,tire pressure on front and rear was bad, bad gas indicator and bad boarings in the rear wheel.Desired Settlement: They pay for the repairs to be done at a different shop and refund half of the price of the motorcycle

Business

Response:

Mr. [redacted] purchased a motorcycle on 6/18/15 for $5500 plus tax. He also purchased after market items for the bike at that time. We performed a basic safety check on motorcycle. I, the owner, personally tested the mechanical functions prior to delivery. Mr. [redacted] called us on 6/21/15 and stated that the first day he rode motorcycle, it rode fine. The second day he rode it, he felt that it was pulling to the right. He stated that he was going to drive motorcycle to my shop and demanded that we look at it and fix the problems as soon as he arrived. We told him that we don't recommend he ride the bike if he thought there was a problem with it. We recommended he have it transported to the shop and that we would look at it before the end of the day. We would then contact him with our findings. He wasn't satisfied with our response and said he would call us back. 15 minutes later, we received a call from his mother screaming at my employee that we had told her son to drive an unsafe bike. We told her that we in fact had told him not to ride the bike and to have it transported instead. After the conversation with his mother, we called Mr. [redacted] and let him know our driver was available and could pick up the motorcycle in 1/2 hour. He declined, stating that it wasn't a big deal and he would have a friend look at it. We explained to him that if he had someone other than Superfly Motorsports work on bike, we would not be responsible for any charges incurred.Mr. [redacted] called back on 6/24/15, very irate and yelled that he had brought motorcycle to another dealer and had bike inspected by them. He was told by the other dealer that the tires had too much air, the clutch cable needed lubrication, the rear brake pads were at 25% and the front brake pads were at 30%, the front brake master cylinder recall wasn't done, and the rear wheel bearings may need replacing. I explained to him that tire air pressure fluctuates with temperature changes and should be checked every time before he rides. The clutch cable worked properly and shifted through all the gears. The brake pads, front and rear, were at 50% and didn't need to be changed prior to delivery. The brake master cylinder was on backorder from Suzuki. We told him that when it became available, he could go to any Suzuki franchise dealer and they would replace it at no charge to him. The rear wheel bearings didn't have play in them when we did our safety check and test ride.Mr. [redacted] demanded that we pay for the bill he received from the other dealer and that we refund 1/2 the purchase price of the bike. He was very irate and said he didn't care what he signed, that he was going to the State of ** and we were going to pay for the bill one way or another.Mr. [redacted] bought a [redacted] with 13,429 miles. Motorcycle was sold as is, with no warranty implied or promised. We have three documents signed by Mr. [redacted] acknowledging this. We at Superfly Motorsports work with our customers if a problem should arise that's not due to rider neglect or misuse. We offered to pick up the bike and inspect it based on his complaint. Mr. [redacted] declined our services. I can be reached at my office [redacted] or my cell [redacted].Thank you[redacted]owner