Dear [redacted] /> We emailed the customer notifying her that the manufacture neglected to inform us of the product back orderUnfortuantely we charged the order assuming the product would be in – an email was sent explaining the item was back ordered and another product was offeredNo reply was made to the original messageAnother message was sent again explaining the situation and asking that she contact back with card information so a credit can be issued We still have not heard from her nor did she supply the information we asked to credit her back We wish to rectify this situation and have repeatedly tried Thanks
Hi, yes the company finally contacted me and offered me a refundEven though they say the had sent me emails concerning my order I did not receive any emails from them until I sent one stating that I had filed a complaintThey immediately contacted me after being contacted by the Revdex.com and offered me a refundSo thank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHi, I am responding to your emailI notified the company that I had filed a complaint and they have finally emailed me back saying that they had notified me my order was backordered and they didn't charge my card, which they did not and yes they did charge my cardI gave photo proof of bothHowever now they said I can call and they will refund my money so I will try to call even though they don't answer the phoneThank you for your help[redacted] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
This is a horrible online storeThey may offer a wide array of products, but they don't actually carry anythingThey are simply middle-menI ordered something from them, and they were quick to tell me they couldn't find itI asked to be refunded but they only email a cancellation noticeI ordered another product through them before that, and they wont respond to my emails concerning where it isLook to their competitors for quality service, like a1supplements
Hi, yes the company finally contacted me and offered me a refund. Even though they say the had sent me emails concerning my order I did not receive any emails from them until I sent one stating that I had filed a complaint. They immediately contacted me after being contacted by the Revdex.com and offered me a refund. So thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowHi, I am responding to your email. I notified the company that I had filed a complaint and they have finally emailed me back saying that they had notified me my order was backordered and they didn't charge my card, which they did not and yes they did charge my card. I gave photo proof of both. However now they said I can call and they will refund my money so I will try to call even though they don't answer the phone. Thank you for your help.[redacted]
Regards,
[redacted]
Attached is the pdf of the cancelled order showing we reversed the funds. As I explained to him over the phone, when you use a debit card there is a pre authorization of funds held so you don't overdraft. This feature is specifically designed for the customer by their own bank. ...
Please let me know what other information you may need. Thank you!--
Customer Service
SuperHealthCenter.com
###-###-####
Fax ###-###-####
Dear [redacted]
/>
We emailed the customer notifying her that the manufacture neglected to inform us of the product back order. Unfortuantely we charged the order assuming the product would be in – an email was sent explaining the item was back ordered and another product was offered. No reply was made to the original message. Another message was sent again explaining the situation and asking that she contact back with card information so a credit can be issued. We still have not heard from her nor did she supply the information we asked to credit her back.
We wish to rectify this situation and have repeatedly tried. Thanks
Dear [redacted] /> We emailed the customer notifying her that the manufacture neglected to inform us of the product back orderUnfortuantely we charged the order assuming the product would be in – an email was sent explaining the item was back ordered and another product was offeredNo reply was made to the original messageAnother message was sent again explaining the situation and asking that she contact back with card information so a credit can be issued We still have not heard from her nor did she supply the information we asked to credit her back We wish to rectify this situation and have repeatedly tried Thanks
Hi, yes the company finally contacted me and offered me a refundEven though they say the had sent me emails concerning my order I did not receive any emails from them until I sent one stating that I had filed a complaintThey immediately contacted me after being contacted by the Revdex.com and offered me a refundSo thank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHi, I am responding to your emailI notified the company that I had filed a complaint and they have finally emailed me back saying that they had notified me my order was backordered and they didn't charge my card, which they did not and yes they did charge my cardI gave photo proof of bothHowever now they said I can call and they will refund my money so I will try to call even though they don't answer the phoneThank you for your help[redacted] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
This is a horrible online storeThey may offer a wide array of products, but they don't actually carry anythingThey are simply middle-menI ordered something from them, and they were quick to tell me they couldn't find itI asked to be refunded but they only email a cancellation noticeI ordered another product through them before that, and they wont respond to my emails concerning where it isLook to their competitors for quality service, like a1supplements
Hi, yes the company finally contacted me and offered me a refund. Even though they say the had sent me emails concerning my order I did not receive any emails from them until I sent one stating that I had filed a complaint. They immediately contacted me after being contacted by the Revdex.com and offered me a refund. So thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowHi, I am responding to your email. I notified the company that I had filed a complaint and they have finally emailed me back saying that they had notified me my order was backordered and they didn't charge my card, which they did not and yes they did charge my card. I gave photo proof of both. However now they said I can call and they will refund my money so I will try to call even though they don't answer the phone. Thank you for your help.[redacted]
Regards,
[redacted]
Attached is the pdf of the cancelled order showing we reversed the funds. As I explained to him over the phone, when you use a debit card there is a pre authorization of funds held so you don't overdraft. This feature is specifically designed for the customer by their own bank. ...
Please let me know what other information you may need. Thank you!--
Customer Service
SuperHealthCenter.com
###-###-####
Fax ###-###-####
Dear [redacted]
/>
We emailed the customer notifying her that the manufacture neglected to inform us of the product back order. Unfortuantely we charged the order assuming the product would be in – an email was sent explaining the item was back ordered and another product was offered. No reply was made to the original message. Another message was sent again explaining the situation and asking that she contact back with card information so a credit can be issued. We still have not heard from her nor did she supply the information we asked to credit her back.
We wish to rectify this situation and have repeatedly tried. Thanks