Superior Air LLC

First off, the positive, office staff is friendly and appears receptive to your issuesIf you get [redacted] as your technician, you get a qualified technician who appears to genuinely care about his craftThe flip side, I have been scheduled for the 1st appointment of the day and confirmed it on the phone the day prior only to have the technician sent to another job firstI've also given explicit instructions that if you need to leave me a message don't do it on the work number do it on the cell number and had those instructions repeated to meThis was responded to with a message on my work number at PM on a Friday that they couldn't or wouldn't be doing what I expected them to do on Friday so I could potentially have heat on SaturdayI found this out through the message service on Saturday morning when I found out they didn't do the work I expected to be done on FridayIf you get one of the other two technicians assigned to you......you and your buddies might as well go buy a pack and try to figure it out on your own because you'll get the same level of efficiency and competence

This company was contracted by my home warranty company to fix my AC unitThe tech they sent out seemed knowledgeable, and professionalI would have loved for him to replace the bad TXV he found, but the company tried to blatantly gouge me over freonThey stated they would not replace the TXV without putting in new freon, then tried to to tell me it would take pounds of R22, when my unit is a 5lb unitNot sure where the other pounds are hidingEven if that number is correct, they wanted $54/poundA quick price check online shows you can buy it right on Amazon for under $15/poundThe warranty only covers $10/pound, and when I brought the price gouging up, the representative at Superior Air told me I should get my warranty company to find another AC companyWhich is exactly what I plan to do

This vendor failed to honor instructions from my home warranty company. As a customer, received confirmation that my A/C unit would be replaced. I filed a service request with my Home Warranty Company, American Home Shield (AHS) for A/C repair (June 27th). The unit had iced over and caused water damage inside my home, I was without A/C for almost a month in over 100 degree temps. Superior Air was dispatched but didn't get to me until July 5th, their technician [redacted] said the unit was shot and all the Freon had leaked out, Superior would contact AHS for resolution. I received a phone call (voice recording) from AHS stating they would replace my unit and I would be responsible for non-covered costs of $1,265.00 which included work on an electrical panel, duct work, and permit. After rescheduling a couple of times, Superior finally showed up on July 19th with the units to install, however there was only ONE technician! I immediately got the impression he didn't want to do the wor

Superior air and heating came to my home to fix my A/C that was not workingThey were sent by American Home Shield who I have a contract withThe tech from superior informed me that I will get a call from his company and also AHSWhen AHS called and informed me that the issue with my A/C is not coveredWhen I asked for the they told me to get that information from Superior AirWhen I called superior they stated that it is not covered and that it would cost me $just for the estimate to fix it, it does not include the workI had a different A/C tech come and fixed the issue in minutesIt was just a faulty contact(see hard copy online)

First off, the positive, office staff is friendly and appears receptive to your issuesIf you get *** as your technician, you get a qualified technician who appears to genuinely care about his craftThe flip side, I have been scheduled for the 1st appointment of the day and confirmed it on the phone the day prior only to have the technician sent to another job firstI've also given explicit instructions that if you need to leave me a message don't do it on the work number do it on the cell number and had those instructions repeated to meThis was responded to with a message on my work number at PM on a Friday that they couldn't or wouldn't be doing what I expected them to do on Friday so I could potentially have heat on SaturdayI found this out through the message service on Saturday morning when I found out they didn't do the work I expected to be done on FridayIf you get one of the other two technicians assigned to you......you and your buddies might as well go buy a pack and try to figure it out on your own because you'll get the same level of efficiency and competence

Superior air and heating came to my home to fix my A/C that was not workingThey were sent by American Home Shield who I have a contract withThe tech from superior informed me that I will get a call from his company and also AHSWhen AHS called and informed me that the issue with my A/C is not coveredWhen I asked for the they told me to get that information from Superior AirWhen I called superior they stated that it is not covered and that it would cost me $just for the estimate to fix it, it does not include the workI had a different A/C tech come and fixed the issue in minutesIt was just a faulty contact(see hard copy online)

Great service !!

Called my home warrenty company on 7/6, (they dispatched super air lac)finally called superior air after the hr window they are to respond to your request We were then put in schedule for 7/Heat pump had failed and service tech was pleasant and had it up and running said was compressorOne week to the day our trane heat pump failed again, same issue of not blowing cold airCalled and was told would be next day or so before they could come out, they had already been paid for the service and this was the best they could do*** was rude with a uncompationate attitude of " we don't schedule daily, were booked and down a tech"Unexceptable when already waited days for the first repair then for it to fail with one week!
Never will do business with this company again, *** is responsible for that choice

This vendor failed to honor instructions from my home warranty company As a customer, received confirmation that my A/C unit would be replaced
I filed a service request with my Home Warranty Company, American Home Shield (AHS) for A/C repair (June 27th) The unit had iced over and caused water damage inside my home, I was without A/C for almost a month in over degree temps Superior Air was dispatched but didn't get to me until July 5th, their technician *** said the unit was shot and all the Freon had leaked out, Superior would contact AHS for resolution I received a phone call (voice recording) from AHS stating they would replace my unit and I would be responsible for non-covered costs of $1,which included work on an electrical panel, duct work, and permit After rescheduling a couple of times, Superior finally showed up on July 19th with the units to install, however there was only ONE technician! I immediately got the impression he didn't want to do the wor

I was first hired to fix their clogged drain in the attic during the summer of 2015. The job went well and she mentioned to me about her Oil Boiler how it has never worked right ever since being installed by some other guy she never mentioned anything about a leak just that it hasn't worked right...

making rumbling noise. I told her I could take a look at it during the up coming fall. So she called in October for me to come and check there boiler. I then suggested a Tune Up (New Nozzle, New Oil Filter, New Oil Pump Screen, Cleaned Electro's on burner for better ignition, cleaned Flue pipe, heater vent, and chimney opening)which will help with the performance of their boiler and save them money as well. After the Tune Up was completed I started the boiler right up. I noticed that when the set temperature of the water in the boiler was reached the oil burner kept on burning more fuel so I told them that their AquaStat Control Board is not working properly and should be replaced so that the oil burner shut off when it should and they replaced it. I then started it up again and this time the oil burner shut off when temperature was reached. So I'm satisfied the boiler is now working much better. The next day I get a call from [redacted] telling me they still have the same problem. I said no way and headed there asap when I arrived she explained too me about the leaking Relief Valve and I told her I had no idea about it but I'll take care of it at the same time I asked her beside the Relief Valve leaking how's the boiler running and her response too me was it's better then before we don't hear anymore during start-up I said good to hear and she thanked me for getting their boiler running better but please can I fix the leak. Ok I'll be back with a New Relief Valve because when they start leaking we replace 100% everytime. When I replaced it I noticed it still was leaking. I then in front of [redacted] called my specialist while I had the phone call on speaker so he could hear my conversation with my specialist. I told him I had already replaced the Relief Valve and why it's still leaking he said it's the Automatic water feed and Backflow Preventer and should replace it I then asked how much is this part so [redacted] could hear it. And [redacted] said go get it and I replaced the Automatic water feed. About a week later she called again saying that their basement was flooded after coming back from vacation while he was cusing me out in the background. And I got upset on what he was saying but when I got to the house he didn't come to me to talk about the situation at all so I said ok no problem I'll just go and replace the Expansion tank and won't charge them at all due too the inconvenience this has caused them already. Hopefully this will resolve all our problems. I never heard from them all winter long. So the problem is taken care of. Unit this summer when she called me too ask me if I was interested in fixing their central air. I told her unfortunately I'm not interested because it didn't go well last time I worked on their heater to please call someone else she said sorry about that and I said it's not your fault. So I have never refused to fix their heater when it was leaking.Until about three weeks ago she called again saying the heater isn't working again and I told her I fixed your heater last year and if it's not working this year it's probably something else wrong with it and she would need someone else to fix it. That's when she said I took his "cursing" money I was no way and I said I didn't take nobody's "cursing money" back at her which I later apologized too her that I was so sorry for talking to her in that manner. He then called me trying to intimidate me and I wasn't going to let them get over on me. So I spoke too him in a manner in which he was talking when she was on the phone the last winter and he didn't like it which I know better but I know there trying to get a free service call. My question is if I didn't satisfied them the first time why would you call me again the following summer for me too fix their central air? I also have proof of the times & dates of when I received all of her calls too show her calling me back to fix her central air this summer again. So why bad mouth me when your heater is no good to begin with all I did was give a Tune up and I fixed the leaking Relief Valve no more water that was my situation last winter now it's not working sounds like another situation going on with the boiler.

First off, the positive, office staff is friendly and appears receptive to your issues. If you get [redacted] as your technician, you get a qualified technician who appears to genuinely care about his craft. The flip side, I have been scheduled for the 1st appointment of the day and confirmed it on the phone the day prior only to have the technician sent to another job first. I've also given explicit instructions that if you need to leave me a message don't do it on the work number do it on the cell number and had those instructions repeated to me. This was responded to with a message on my work number at 4 PM on a Friday that they couldn't or wouldn't be doing what I expected them to do on Friday so I could potentially have heat on Saturday. I found this out through the message service on Saturday morning when I found out they didn't do the work I expected to be done on Friday. If you get one of the other two technicians assigned to you......you and your buddies might as well go buy a 12 pack and try to figure it out on your own because you'll get the same level of efficiency and competence.

This company was contracted by my home warranty company to fix my AC unit. The tech they sent out seemed knowledgeable, and professional. I would have loved for him to replace the bad TXV he found, but the company tried to blatantly gouge me over freon. They stated they would not replace the TXV without putting in new freon, then tried to to tell me it would take 13 pounds of R22, when my unit is a 5lb unit. Not sure where the other 8 pounds are hiding. Even if that number is correct, they wanted $54/pound. A quick price check online shows you can buy it right on Amazon for under $15/pound. The warranty only covers $10/pound, and when I brought the price gouging up, the representative at Superior Air told me I should get my warranty company to find another AC company. Which is exactly what I plan to do.