Superior Appliance Mobile Repair Service Ltd

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ I was told there were two dishwashers needing repair, one upstairs and one downThe upstairs unit needed a new latch as'y that I had on handIt was repaired right thenWe went downstairs to the other unit, and it needed a new soap dispenser as'y that had to be orderedAs partial commitment both ways, I asked for a partial payment that would be deducted from the total when the job was doneThis amount was $100, and the client agreedWe were discussing numbers, and I told him that the ballpark remainder would be in the neighborhood of $200, including parts and laborThe part for the upstairs dishwasher was $62.70, and the part for the downstairs dishwasher was $92.94, for a total of over $parts alone When I discuss prices with people, I never quote complete and even numbers -- there are too many variables to do that (not the least of which is GST)I always quote ballpark, to give leewayThere is always GST to be charged and paid (by me) In my opinion, this client is remembering the $number as firm, when it was a generality, and he's remembering it for both machines, when it was for the remainder The client was concerned that I would be charging him twice for work done -- didn't happenThere was a one-time vehicle charge (both trips), and the labor was calculated as total time in the house at a constant labor rate (both trips) The client made these claims to me personally, and I denied them [redacted]

Initial Business Response /* (1000, 5, 2015/09/18) */
I was told there were two dishwashers needing repair, one upstairs and one down. The upstairs unit needed a new latch as'y that I had on hand. It was repaired right then. We went downstairs to the other unit, and it needed a new soap dispenser...

as'y that had to be ordered. As partial commitment both ways, I asked for a partial payment that would be deducted from the total when the job was done. This amount was $100, and the client agreed. We were discussing numbers, and I told him that the ballpark remainder would be in the neighborhood of $200, including parts and labor. The part for the upstairs dishwasher was $62.70, and the part for the downstairs dishwasher was $92.94, for a total of over $160 parts alone.
When I discuss prices with people, I never quote complete and even numbers -- there are too many variables to do that (not the least of which is GST). I always quote ballpark, to give leeway. There is always GST to be charged and paid (by me).
In my opinion, this client is remembering the $200 number as firm, when it was a generality, and he's remembering it for both machines, when it was for the remainder.
The client was concerned that I would be charging him twice for work done -- didn't happen. There was a one-time vehicle charge (both trips), and the labor was calculated as total time in the house at a constant labor rate (both trips).
The client made these claims to me personally, and I denied them. [redacted]