Superior Appliance Repair

Substandard serviceThis business cancelled the first appointment to repair a washing machineThey did not give notice of cancellation, just called two hours after the appointment time and said they will not show up on that dayWe rescheduled for that Sunday, again they gave another hour window on a Sunday to come overThis time did not even bothered to callWhen we called to find out the estimated time of arrival they hung up and never again answered the phoneDo not waste your time with these people

Revdex.com:At this time, I have not been contacted by Superior Appliance Repair regarding complaint ID [redacted] .Sincerely, [redacted]

Scheduled for service between 1-5PMCalled and confirmed times before and times during the time frameThe phone *** just kept on telling me the tech is on the way for about hoursWaited until 7PM and tech still didn't showed up and then nobody answer the phoneShould as least have the decency of been honest and just tell me the tech can't make it and reschedule with me What is the point of scheduling an appointment window if that can't be meet? Very poor business management /service and wasting everyone's timeWould not deal with again

Revdex.com:At this time, my complaint, ID *** regarding Superior Appliance Repair has been resolved
I received a notice from you that you have not heard from Superior
ApplianceTechnically I have never received a call from them as to why they never came for repair, apologizing for that, and sorry that the repairman was so interested in your house and asking inappropriate questionsI did receive a call from a repair person from SuperiorHis name was David and sounded nice on the phone and apologized for any inconvenience I had in waiting for the partHe said the part was in
A few days later this man appeared at my back door and luckily I had friends here as they said "there is a man at your back door!" He said he was from Superior and had the part for my refrigerator(Never called and said he was coming) He was a guy and had a work pouchI said you were supposed to be here last week and I shewed him awayMy friends said *** he is here, he is a guy go and talk to himI did and he was extremely niceHe put a lubricant on my squeaky door and said you didn't need a part for this, the previous guy could have fixed thisSo bottom line is yes the refridge has been repairedDid I ever hear from the company, no just a repair personThanks for getting back to me***
Sincerely,*** ***

DO NOT USE THIS COMPANY!
I was referred by ** *** to service my Kitchen Aid refrigeratorThe woman on the phone who schedules the appointments is so unprofessional and rudeIt's like she is too lazy to even open her mouth to speakI immediately called ** *** for another service company but they told me this was my only optionOn the day of the appointment I missed the guys call and he left a message saying "well, looks like you're not home so call the office to reschedule"Apparently that's itIf you happen to miss his call you don't get a visit and you have to start overI've never heard of a service call of any time where you don't get a "hey we will be there in minutes" at the very least! Not to mention I had someone in my apt waiting for themWhen I called to reschedule I got the same rude lazy woman on the phone and she told me he would "try" to comeI waited all day and they never showed

This company in my opinion is a money grabbing fraudulent business with no store front, phone operators that can barely be understood, and absolutely no customer service I had them come to diagnose a problem with a Whirlpool convection/microwave oven They sent a technician who took all of five minutes to tell me what In already knew, that the start button needed to be replaced He indicated that they do service this model number and that the part can be ordered and the repair done within a week to days I gave him a check for $that they claim is applied toward the repair I was ok with this Now, over a month later, and dozens of phone calls to find out the status of the part and repair, all they tell me is that it is on back order with Whirlpool, with no way to find out an ETA How is that possible that they can't provide me with an ETA of the part? I am highly suspicious that the part will never be delivered and will be out $ Plus, the phone operators can hardly be understood, and when asked to speak to their superior, all they tell me is that he's out of then office, and that they will send him a message They must have sent messages to that affect, but I never received a return call from him Awful experience, and unacceptable business practices! Don't waste your time!!

Revdex.com:At this time, I have not been contacted by Superior Appliance Repair regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Superior Appliance Repair regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Superior Appliance Repair regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Superior Appliance Repair regarding complaint ID [redacted].Sincerely,[redacted]

Scheduled for service between 1-5PM. Called and confirmed 3 times before and 4 times during the time frame. The phone [redacted] just kept on telling me the tech is on the way for about 1.5 hours. Waited until 7PM and tech still didn't showed up and then nobody answer the phone. Should as least have the decency of been honest and just tell me the tech can't make it and reschedule with me. What is the point of scheduling an appointment window if that can't be meet? Very poor business management /service and wasting everyone's time. Would not deal with again.

Review: Superior appliance was sent to my house from [redacted] first time they came looked at my over ordered parts nov * never contacted me back after that I had to kp calling to find out what was going on they set up several appointments that no tech showed or called to cancel I was hung up and rudely treated by the woman who answers the phone she saw nothing wrong with me taking off days at a time and no text showing up I asked to speak to a supervisor or manager several times and was told there's no one there when he comes in I would get a call back but I never did not once.

On several times when I called to try to find out what was going on [redacted] did nothing but tell me there's nothing they can really do because they will not pay to have a new company come out to my house if I wanted that I have to pay for it myself superior appliance ordered several parts that [redacted] kept paying for but they wouldn't pay for another company who could have possibly fixed my oven nov * to today March ** I still have no oven they tried to do a buy back of $469 dollars after they gave all the money for my oven to get fixed to superior appliance im still paying off the $1000 n something dollars I spent to purchase the oven plus another $300 for the contract so now I'm taking both companies to court unless my stove is fixed properly U bump the stove it's clicking off and on by itself thanks to superior and when you cut it on it doesn't stay on past 20 mins and I have a bunch of kids in my house.Desired Settlement: I would like the company to own up to there mistakes and give back the money to [redacted] so a reliable company can be sent out to fix my oven if not because they are not coming back in my house there techs do not know how to fix stoves so there slogan needs to change its now March ** 2015 and this company was sent to fix my oven from nov * 2014 or im gonna move forward with my lawsuit if there's no resolution on my stove.

Consumer

Response:

At this time, I have not been contacted by Superior Appliance Repair regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchase an oven range last june at a store EBA which closed down I don't know the reasons why the oven was giving problems from the beginning it works on and off superior appliance send some people that didn't repair the oven they work on the oven and changed 2 parts but didn't solve the problem I insist to get my money back because its obvesiously an oven that cannot be repair I tried to talk to them before this complaint and nothing helpedDesired Settlement: I think the business has to give me a refund for this oven

Review: They have been here 8 times to fix my refrigerator and it is still not working. They refuse to tell kitchen aid that they were here 7 times so that I can get a new refrigerator which is Kitchen Aid's policy. They insist on sending their repair man over and over and over and he can't fix it. Seems like they just want to make money on service calls and not actually fix my refrigerator. They are not helpful at all when I've called about 20 times. They repeat the same thing over and over that their repair man will come. Half the time he just calls me and asks me what's wrong and then says he'll order a part without actually looking at the refrigerator!!!! Needless to say, I would never ever ever use this company volunatarily. The only reason I used them is because they are listed on the kitchen aid site as the repair company.Desired Settlement: They should send a truthful report to kitchen aid saying that they tried to repair my refrigerator 7 times already so that I can receive the benefits of my warranty which would be to get a new refrigerator.

Review: I contacted Superior Appliance to repair the cracked inner glass door of my [redacted] oven. I was referred by [redacted] (owned by [redacted]) and told they were an Authorized Repair company. They came to see the oven and charged me $163.31. applicable to parts and labor. They called me with an estimate of $439 which seemed high so I asked for a breakdown of parts cost and labor cost. Bella told me the glass part they were buying from [redacted] was $220 and the labor $219. I called [redacted] to verify the cost of the part and was told it was a $50. part.(Part # [redacted]) I have called and asked repeatedly to speak with David the manager or Matt the owner but have gotten nowhere. The company advertises itself on their phone recording by saying " we won't overcharge you to get the job done right" and "quality guarantee at reasonable prices." They are charging more than four times the cost of the part which is definitely overcharging and price gouging. I would like a refund of the $162.31 or make the repair and charge me the correct price of the part.Desired Settlement: I would like either a refund of the $162.31 or they can make the repair and charge me the correct $50. for the part.

Review: We had a repair man come out to our apartment to fix our fridge. While he was here he was incredibly rude and careless. He first broke a bottle of wine which spilled onto our kitchen curtain. A few minutes later he broke our French press coffee maker. He was unapologetic and did not take responsibility for his careless work style.

I have called the company twice and also sent them an email in an effort to resolve this and get reimbursement for our broken items. They have not responded and seem also to not care that their service people act like this.Desired Settlement: I would like reimbursement or replacement. for the broken/damaged items (curtain, French press and wine).

Consumer

Response:

At this time, I have not been contacted by Superior Appliance Repair regarding complaint ID [redacted].Sincerely,[redacted]

Review: To Whom It May Concern:

My name is [redacted] and on the [redacted] of July I contacted Maytag Appliance to repair an issue with my Freezer. My request for service was forwarded to Superior Appliance [ [redacted] - ###-###-#### ]. An appointment was scheduled for the [redacted] of August 2015. On that date, the technician, Yuri, Arrived – many hours late and long after the established time-frame. Upon inspection of the freezer the technician identified the problem and set to work to repair the issue. Prior to beginning the work, I made the technician aware that we have highly sensitive maple hardwood floors that had just been finished the month before and that if any movement of the fridge or it’s contents was required, to please request my assistance and use a blanket or sheet of masonite in order not to damage the finish. The technician replied that moving the fridge was unnecessary and that my assistance would not be required – no blanket or masonite needed. I supervised briefly, then left the room for several minutes – I began to hear movement, banging and came to see the technician had moved the fridge, his tools and parts of my freezer on the ground. I asked the technician why he had not requested my help or used padding to which he replied it had been unnecessary. The repair did not take long and the technician left in a hurry. As soon as he walked out the door, I noticed the significant amount of damage he had done – scratches, large gouges and dents in the floor in the area in front of the refrigerator. Additionally, the technician had not returned the fridge to it’s original position – it was butting out, on a slant and had a wobble. As it was after business hours, I had no choice but to wait until the following day to contact Superior Appliance’s offices. On the [redacted] of August I informed Superior of the damage that had been done to my floors – they were unsympathetic but scheduled a return visit by the technician to reset the fridge and inspect the damage. The technician returned on the [redacted] of August – again, late and well beyond the proposed time-frame. He came into the apartment – realized that he had left the job undone but was reluctant to move the fridge back into place because he acknowledged that it was this action that had damaged the floors in the first place. Begrudgingly he admitted that the damage had been his responsibility and that I should communicate with the manager in order to come to a resolution. Again, seeing as it was after hours, I was left with no choice but to call back the following day, the [redacted]. It was at this point I was able to reach the manager, David, who told me that the technician had denied causing the damage and that the company was not responsible. I informed David that the technician had acknowledged the damage was his responsibility and that I would need to be compensated for said damages to which he replied “So what do you want to do…?” I replied that I would reach out to flooring companies and get an estimate – once that was done – I would reach out to him again in an effort to pursue the matter further. I spent the following week contacting flooring repair companies and receiving estimates. The repair was estimated at $4,572.75. My wife and I then made numerous attempts to get in touch with David who was NEVER available. The receptionist, Malika, began treating my wife and I with contempt putting me on long endless holds or simply not answering my calls (I came to realize this after I began hiding the caller ID for my calls). David was perpetually unreachable. Finally, he returned my call on the [redacted] of August at which time I was unable to discuss the matter with him as I was indisposed at work – I asked him to please speak with my wife – he refused – he said he would call me back – did not happen. To this date I have called numerous more times – left many messages and have not heard back from him therefore I am left with no choice to pursue outside assistance in resolving this matter. I would like to be compensated for the damages to my hardwood floors and the cost of repairs and refinishing in it's entiretyDesired Settlement: I would like to be compensated for the damages to my hardwood floors and the cost of repairs and refinishing in it's entirety.

Review: I have a microwave under a Frigidaire warranty. It broke in early June 2013, and I called to get a repair authorized. I contacted an authorized repair company, Superior Appliance, in early June to make the repair. The microwave is in an apartment that I rent, so I had to ask tenants to meet the technician. On the day of the appointment, instead of showing up, the tech called my tenant and "diagnosed" the problem over the phone. He also said that his company would call to schedule the repair when it got the parts. They never did. I scheduled the next appointment, and the tech showed up but was unable to repair the microwave because he didnt have the part he needed. He also told me that taking down and reinstalling the microwave would cost $85 if one of my tenants helped take it down and reinstall it. The same thing happened for the next appointment, with him being unable to repair it. He said Frigidaire would replace the unit and that Superior would call me to schedule another repair. They didn't.I contacted Superior, and they informed me that Frigidaire wasn't going to replace the unit, but they would try again to repair it. They scheduled--and missed--two appointments, without calling, with my tenants missing work waiting there. I even called when the technician was late, but to no avail. The next appt, he repaired the unit. Two days later, I received numerous calls from the tech's cell, and he insisted that I immediately pay the $85 reinstall charge and give him my credit card info over the phone. They also called my mom and asked her to pay the $85 and get me to pay her back. I have not even received an invoice. A supervisor tried to tell me I owed $125, and when I corrected him, offered to let me pay $75 because of their bad service. I said that wasnt enough, because it has taken two months and they missed appointments. He handed the phone to the tech, who demanded my cc info. I have provided my address, asked them to send the bill, and said I would review it. I will not use them againDesired Settlement: I would like the $85 charge to be waived in light of the fact that it has taken two months to repair the microwave and the fact that the technician missed two appointments and kept my tenants waiting, without even bothering to call. Further, I also called Frigidaire, who reviewed the repair information and said that Superior should have simply replaced the unit. So I could have had a new microwave. Frigidaire is separately following up with Superioron this matter.

Consumer

Response:

At this time, I have not been contacted by Superior Appliance regarding complaint ID [redacted].

Sincerely,

Review: My one year old Maytag refrigerator ceased cooling on September *, 2013 , and I contacted Maytag's extended warranty service. A service technician arrived on September *, 2013 to inspect the unit. Upon inspection, I was informed that the units compressor had failed and needed to be replaced. I was informed that I would be contacted by Superior within a couple of days for service rescheduling. About a week of not being contacted, I proceeded to contact Superior myself. I was informed that the compressor was out of stock and needed to be ordered from the manufacturer which in turn was going to be an additional few more days but as soon as it was received, I was sure to be contacted. Two weeks after yet again not being contacted, I myself contacted Superior and was informed this time that they received the necessary part but, they only have one service technician and he is booked for the next few weeks and I will be contacted within a few weeks for scheduling.Desired Settlement: A functional refrigerator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I used Superior to fix my washing machine. They told me they needed to order a part and they could fix the problem. After a few weeks, I called to check the status and they told me the part was in, they could come fix my machine. I’m not sure why no one contacted me so I was frustrated at this initial delay. They installed the new part however this did not fix the problem. When I called to have them come out again I was told they couldn't come for a month. (their technician is on vacation) Highly unacceptable. I am left with an non-working machine and am not able to have them "right their wrong".I will have to pay another company to fix their errors. Very disappointed at their lack of professionalism....Desired Settlement: I want my money back. I am left with a non working machine despite spending a lot of money

Consumer

Response:

At this time, I have not been contacted by Superior Appliance Repair regarding complaint ID [redacted].

Sincerely,