Superior Auto

these people are [redacted] they take EVERY oprotunity to exploit you in any way possibleMy wife and I purchased a vehicle from there do to the fact we had fillied a bankrupcy and needed a car within daysALL their cars are extremely overpriced with astronomical intrest ratesmore over, they KNOW thier cars are overpriced and low qualityWe recently traded the car we purchased from them in, they recived notice of a payoff on the car and STILL drew payment from my account AFTER notice was recived Over all this place is [redacted] I highly advise everyone to steer clear of this dealershipthere are others in the area that deal in high risk situatiuons without taking advantage of the people who are buying from them

All vehicles at Superior Auto are offered for sale under applicable law, including the Federal TradeCommission Used Car RuleSuperior Auto neither expresses nor implies any warranty in conjunction withthe sale of its vehiclesThis is acknowledged by the purchaser on several documents at the time of sale.Every consumer who wishes to purchase a vehicle from Superior Auto is encouraged to have that vehicleinspected by a qualified mechanic or repair facility of his or her own choice prior to finalizing the purchase.One of the documents that Mr [redacted] signed in conjunction with his purchase is called the"Acknowledgement of Mechanical Inspection", which indicates that he did not exercise the opportunity toobtain such pre-purchase mechanical inspection.Regarding Mr [redacted] 's statement that he was forced to "...sign a contract stating [he] didn't feelcoerced.", we vehemently state that this is not true; we have no contract which makes any such statement.We value our relationship with our customers and we sometimes provide assistance by financing a portion ofrepairs as a matter of customer serviceMr [redacted] is no differentIn fact, he has already accepted suchassistance from usOn 11/24/2015, we provided him with a low interest consumer loan for the purpose offinancing repairs to his vehicleMr [redacted] expressed to our Marion, OH staff that he is happy with thisform of assistanceThat being said, we feel as though this issue has been resolved to Mr [redacted] 'ssatisfaction.Cordially,Tony Z***Compliance ManagerSuperior Auto, Inc.Administrative OfficesSaint Joe RdSte200Fort Wayne, IN 46835Phone: (260) 471-Fax:

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Revdex.com:
At this time, I have not been contacted by Superior Auto regarding complaint ID
Regards,
*** ***

HORRIBLE! Took my 2013 BMW X5 to Superior Auto Body on 11/18/13 and the first time I picked up my vehicle after they said it was completed had over 20 items still wrong with my SUV which included, paint bubbles, missing paint, missing camera at drivers side mirror, damaged drivers window, interior scratches due to working on the vehicle, missing insulation at drivers side new door, scratches on new installed trim pieces, installed wrong parts, missing screws, wrong new rim installed and the wrong lug nuts, etc. Took the car back for all of these items to be repaired and when I went to pick up the car for the 2nd time, had to leave the car again because the paint still had bubbles in it again, loose parts etc. Received the car back for the 3rd time and the paint on the drivers side door was still not painted correctly as well as other issues still not resolved. Also, every time I would bring the SUV back, I complained about how my SUV pulled to the left while driving and I asked multiple times, is my chassis/frame bent, they told me every time, my chassis/frame is not bent. After all of my frustration, I took my vehicle to another body shop and I couldn't believe what I discovered when they broke down my car and put my car on the chassis/frame rack. My chassis/frame was bent, they shoved pieces in areas that didn't belong, there were missing parts, bent screws, etc. The way this body shop repairs vehicles is unsafe, unethical and I would never want my families life to be jeopardized and that is why I had to get another opinion. I am so thankful I did because now due to all of the unsafe, incorrect workmanship, the insurance company had to total my vehicle. They humiliated me on several occasions when they had to provide me with a rental car due to their screw up and authorized me to drive a Toyota Yarius. Yarius is not comparable to a BMW X5 so I had to complain to get a SUV as a rental. Then when they had to pay for my rental car for a second time and again, they approved me for a Toyota Camry which is not comparable and once again, I had to complain to get a SUV. No one should go through 4 months of stress, humiliation and feeling like I am just complaining for no reason. CAR OWNERS BEWARE! CHECK OUT YOUR VEHICLE THOROUGHLY BEFORE PAYING! I in good faith paid my deductible before inspecting my vehicle because it's the body shops job to do their JOB!