Superior Automotive, LLP

Having previously closed the complaint as 'Unanswered,' received call from owner Jonathan B [redacted] to provide business response.Mr B [redacted] says that he believes the title issue in this case has now been resolvedSays relevant title transfer paperwork was submitted to the State of Minnesota within the required timeframe, but delays have been occurring at the DMV levelSays he called DMV for updates on a number of occasions -- was advised that transfers typically taking 4-weeks were running as much as 6-weeks, etcAs of 11/14/16, he says DMV has advised that the title has now been processed, and should be on its way to the customer.As for the cosmetic issues the customer describes, Mr B [redacted] says he has spoken to the customer about the possibility of repairsHe says that during his most recent conversation with the customer, customer indicated she (Revdex.com note: Complaint was filed under [redacted] ***'s name; possibly referring to Ms ***?) would be taking the vehicle to a body shop of her choosing for an estimate, and would get back in touch with Superior Automotive after doing so

Initial Business Response /* (1000, 13, 2015/09/25) */
Received business response via e-mail from John of Superior Automotive:
"We received this vehicle in on trade and the customer signed in the wrong area when transferring the title to usWe made a correction form which we need both her
and her husband to sign because it is in both of their namesWe have not been able to get in contact with them once again and we are pushing forward to get his matter resolvedThis was completely our fault and we apologize to the customer, this matter will be resolved and once again I apologize for the inconvenience
Thank you,
John
Superior Automotive"
Initial Consumer Rebuttal /* (3000, 15, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been over months since I bought the car and they have been trying to contact them ever sinceI feel that this matter has drag on long enoughI just want to return the car and get back at least 3/the money I paid on the car
Final Business Response /* (4000, 19, 2015/10/23) */
Called Superior Automotive 10/23, not having received subsequent response from business
Jonathan *** indicates he was ultimately able to get necessary forms signed, and submitted paperwork to DMV on 10/6/
Said Mr *** should have his title within about weeks
Revdex.com Note: If Mr *** wishes to check status of his title processing with state, can use link below:
https://mndriveinfo.org/dvsinfo/info/DLTitleStatus/DLTitle_main.asp

Initial Business Response /* (1000, 11, 2015/09/25) */
Received business response via e-mail to Revdex.com, from John at Superior Automotive:
"This email is in response to the complaint regarding ***I had spoken to you on the phone a few weeks ago, and in this particular situation we
did offer the customer arbitration before the complaint was filedWhen she spoke to our other owner Joe he said he would take a return, then just payment for the parts that he had to put into her trade inWhen I spoke to her I told her to simply return the vehicle, but she refused due to paying insurance on her new vehicleWeather she was driving this vehicle or her old vehicle she would have to pay insurance either way, it's simply the cost of driving a car
Thank you,
John
Superior Automotive"
Initial Consumer Rebuttal /* (3000, 13, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, the issue of advertising that the SUV had navigation wasn't addressedI was informed that the navigation only needed a disk when I asked specifically what the message meant on the display and then I was reassured that not only was it a disk but that Joe would take care of it and that never happenedI met with an Audi service tech in StPaul to figure out one way or another if was indeed the diskIt was not as simple as the navigation needing a diskI find it unacceptable for a business to advertise a working option on a vehicle, sell it to a customer, once the customer finds out that what was advertised ins't true and the dealer has no intention on repairing it is very bad businessI spoke to the Financial Institution that dealer says that they work with regularly and they informed me that is the duty of the dealer to repair the navigation since they advertised one and said it was working to get me to purchase the vehicleThe advertisement speaks for itself

I am the customer I purchased the vehicle (loan) for my son, he makes the payments It is purchased under my name

Having previously closed the complaint as 'Unanswered,' received call from owner Jonathan B[redacted] to provide business response.Mr B[redacted] says that he believes the title issue in this case has now been resolved. Says relevant title transfer paperwork was submitted to the State of Minnesota within the...

required timeframe, but delays have been occurring at the DMV level. Says he called DMV for updates on a number of occasions -- was advised that transfers typically taking 4-6 weeks were running as much as 6-8 weeks, etc. As of 11/14/16, he says DMV has advised that the title has now been processed, and should be on its way to the customer.As for the cosmetic issues the customer describes, Mr B[redacted] says he has spoken to the customer about the possibility of repairs. He says that during his most recent conversation with the customer, customer indicated she (Revdex.com note: Complaint was filed under [redacted]'s name; possibly referring to Ms [redacted]?) would be taking the vehicle to a body shop of her choosing for an estimate, and would get back in touch with Superior Automotive after doing so.

Initial Business Response /* (1000, 9, 2015/09/04) */
Received business response from Superior Automotive, via e-mail to Revdex.com.
Includes copy of (partial) CarFax report, showing service history over past two years.
Text of accompanying e-mail reads:
"Sorry about the delay, I appreciate your...

time on this matter. Below is an attached copy of the carfax showing that the wheel bearings were changed within 10k miles. When the car left the lot there were no problems with it, he test drove it, agreed on the purchase, and it was purchased as is.
Thanks again,
John
Superior Automotive"