Superior Body Scan

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We were disappointed to learn from your organization that one of our customers didn'tfeel he received optimal service from our facilityWe at Superior Body Scan take greatpride in our work and strive to provide each of our customers with the best possibleserviceThus, we are concerned when even one of our customers doesn't feel that theyare completely satisfied.With regards to the complaint you have sent us, there may be a misunderstanding asmuch of the information stated does not appear to be correct with regards to our facility.To begin with, our website (www.superiorbodyscan.com), which is the primary source ofadvertising for our services, does not make any claim to be a slice scannmaybe referring to similar facilities offering similar services, but not to oursOur facility usesa Siemens ultrafast scanner as stated clearly on the websiteSiemens remains thepremier manufacturer of CT scanners in the countrySecondly, there is no mention ofDrOz or Oprah-again, he may be referring to similar facilities offering similar serviceselsewhere in Orange County but we cannot discern where this information came from.Also, we do not advertise or have any videos on YouTube-once again, this may bereferring to other facilitiesFurthermore, we do not claim that our heart scan will showthe heart beating in real-time or that it would indicate regions of trauma in the heartTheheart scan generates a calcium score to help assess a person's relative risk of heartdiseaseThis is a very commonly available test offered throughout the countryWe arenot aware of any imaging technology that allows visualizing the human heart beating inreal-timeIf any other facilities are advertising this, we would be extremely wary of thisclaimWe do generate 3-D images of the body using Vitrea reconstruction software.The Vitrea software is widely used and renowned throughout the country as being aneffective imaging tool.In addition, we feel any claim that our radiologist made an error in judgment isunjustifiableWhen initial images are felt to be even slightly suboptimal, additionalimages are often obtained in an effort to provide the best medically relevant informationpossibleThe radiologist reviewed the images with the customer and answered any andall questions in a thoughtful mannerWe are one of the very few imaging centers thatprovides a one on one physician consultation to review the patient's images and answerquestionsThe consultation typically lasts between 10-minutes, as was true in thisparticular caseWe did not perceive at any time before, during or after this consultationthat there was any substantial misunderstanding of the service providedIf these issueswere broached at the time, we could have explained in further detail the benefits as wellas technical limitations of the scans provided.He did receive a written report as well as a CD with the raw data images on itAs weprovided our services as advertised, we do not feel it is justifiable to refund the fullamount of money for the scanWe already provide a very low cost service comparedwith others offering similar serviceIn fact, we have yet to find anyone in the entirecountry who offers a similar body scan type of examination at a lower priceWe providethis service at th is cost as a means to help serve our local community, many of whomare indigent and would not otherwise be able to afford access to this type of advancedmedical technology.Having said that, we are disheartened that this experience didn't meet to the customer'sfull satisfactionWe would be more than happy to have our physicians speak to any ofhis physicians regarding the scan results and recommendations in order to try to insurethat he receives the best care possibleAs purely a goodwill gesture, but certainly notas an admission of any wrongdoing whatsoever, we would be willing to refund up to thecost of the heart scan portion of the test, $(as listed on our website) as this was hisreason of dissatisfactionWe can refund this amount if the customer is willing to acceptthis in good faith as a resolution to his complaintPlease let us know if there is anythingelse we can do to resolve this matter amicably and we thank you for bringing this to ourattention.Sincerely,Dr [redacted] ***

We were disappointed to learn from your organization that one of our customers didn'tfeel he received optimal service from our facility. We at Superior Body Scan take greatpride in our work and strive to provide each of our customers with the best possibleservice. Thus, we are concerned when even...

one of our customers doesn't feel that theyare completely satisfied.With regards to the complaint you have sent us, there may be a misunderstanding asmuch of the information stated does not appear to be correct with regards to our facility.To begin with, our website (www.superiorbodyscan.com), which is the primary source ofadvertising for our services, does not make any claim to be a 256 slice scanner-he maybe referring to similar facilities offering similar services, but not to ours. Our facility usesa Siemens ultrafast scanner as stated clearly on the website. Siemens remains thepremier manufacturer of CT scanners in the country. Secondly, there is no mention ofDr. Oz or Oprah-again, he may be referring to similar facilities offering similar serviceselsewhere in Orange County but we cannot discern where this information came from.Also, we do not advertise or have any videos on YouTube-once again, this may bereferring to other facilities. Furthermore, we do not claim that our heart scan will showthe heart beating in real-time or that it would indicate regions of trauma in the heart. Theheart scan generates a calcium score to help assess a person's relative risk of heartdisease. This is a very commonly available test offered throughout the country. We arenot aware of any imaging technology that allows visualizing the human heart beating inreal-time. If any other facilities are advertising this, we would be extremely wary of thisclaim. We do generate 3-D images of the body using Vitrea reconstruction software.The Vitrea software is widely used and renowned throughout the country as being aneffective imaging tool.In addition, we feel any claim that our radiologist made an error in judgment isunjustifiable. When initial images are felt to be even slightly suboptimal, additionalimages are often obtained in an effort to provide the best medically relevant informationpossible. The radiologist reviewed the images with the customer and answered any andall questions in a thoughtful manner. We are one of the very few imaging centers thatprovides a one on one physician consultation to review the patient's images and answerquestions. The consultation typically lasts between 10-15 minutes, as was true in thisparticular case. We did not perceive at any time before, during or after this consultationthat there was any substantial misunderstanding of the service provided. If these issueswere broached at the time, we could have explained in further detail the benefits as wellas technical limitations of the scans provided.He did receive a written report as well as a CD with the raw data images .. on it. As weprovided our services as advertised, we do not feel it is justifiable to refund the fullamount of money for the scan. We already provide a very low cost service comparedwith others offering similar service. In fact, we have yet to find anyone in the entirecountry who offers a similar body scan type of examination at a lower price. We providethis service at th is cost as a means to help serve our local community, many of whomare indigent and would not otherwise be able to afford access to this type of advancedmedical technology.Having said that, we are disheartened that this experience didn't meet to the customer'sfull satisfaction. We would be more than happy to have our physicians speak to any ofhis physicians regarding the scan results and recommendations in order to try to insurethat he receives the best care possible. As purely a goodwill gesture, but certainly notas an admission of any wrongdoing whatsoever, we would be willing to refund up to thecost of the heart scan portion of the test, $150 (as listed on our website) as this was hisreason of dissatisfaction. We can refund this amount if the customer is willing to acceptthis in good faith as a resolution to his complaint. Please let us know if there is anythingelse we can do to resolve this matter amicably and we thank you for bringing this to ourattention.Sincerely,Dr. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I traveled to Fullerton on December 16, 2014 to get an all-over-body scan that included heart and brain. I was very impressed with the ad because it stated a 256 slice CT scan, like the one Dr. Oz performed for Oprah on TV, that would show the internal organs in 3D for a low price of $475. If you search YouTube and watch free videos of those kinds of scans you would see how remarkable they truly are. I was really concerned after eating in a restaurant years ago and feeling pain in my heart that sent me to an emergency room. I always felt like the doctors had missed something and had chest pains that justified the scan. Long story short, the test did say something about my back injury from work, but the picture of the heart was anything but high-def. It was awful and just plain bad. My heart didn't look like a heart at all, but instead a reddish cloud shaped object that resembled a cloud in the sky. This scan promised me a high definition, three-dimensional view of my own heart, beating in real-time, complete with any indications of trauma. I planned on getting healthcare with what it would show. That thing was bad and I want to tell it to Revdex.com.Desired Settlement: I would like a refund to my credit card because the scan was faulty. Clearly the radiologist made an error in judgement when he read the results because the image was so distorted that a second try was in order. Maybe the machine needed to be adjusted or reset, but I just want my money back. If they can show me the true image of that heart as intended, then I will be satisfied, otherwise refund me.

Business

Response:

We were disappointed to learn from your organization that one of our customers didn'tfeel he received optimal service from our facility. We at Superior Body Scan take greatpride in our work and strive to provide each of our customers with the best possibleservice. Thus, we are concerned when even one of our customers doesn't feel that theyare completely satisfied.With regards to the complaint you have sent us, there may be a misunderstanding asmuch of the information stated does not appear to be correct with regards to our facility.To begin with, our website (www.superiorbodyscan.com), which is the primary source ofadvertising for our services, does not make any claim to be a 256 slice scanner-he maybe referring to similar facilities offering similar services, but not to ours. Our facility usesa Siemens ultrafast scanner as stated clearly on the website. Siemens remains thepremier manufacturer of CT scanners in the country. Secondly, there is no mention ofDr. Oz or Oprah-again, he may be referring to similar facilities offering similar serviceselsewhere in Orange County but we cannot discern where this information came from.Also, we do not advertise or have any videos on YouTube-once again, this may bereferring to other facilities. Furthermore, we do not claim that our heart scan will showthe heart beating in real-time or that it would indicate regions of trauma in the heart. Theheart scan generates a calcium score to help assess a person's relative risk of heartdisease. This is a very commonly available test offered throughout the country. We arenot aware of any imaging technology that allows visualizing the human heart beating inreal-time. If any other facilities are advertising this, we would be extremely wary of thisclaim. We do generate 3-D images of the body using Vitrea reconstruction software.The Vitrea software is widely used and renowned throughout the country as being aneffective imaging tool.In addition, we feel any claim that our radiologist made an error in judgment isunjustifiable. When initial images are felt to be even slightly suboptimal, additionalimages are often obtained in an effort to provide the best medically relevant informationpossible. The radiologist reviewed the images with the customer and answered any andall questions in a thoughtful manner. We are one of the very few imaging centers thatprovides a one on one physician consultation to review the patient's images and answerquestions. The consultation typically lasts between 10-15 minutes, as was true in thisparticular case. We did not perceive at any time before, during or after this consultationthat there was any substantial misunderstanding of the service provided. If these issueswere broached at the time, we could have explained in further detail the benefits as wellas technical limitations of the scans provided.He did receive a written report as well as a CD with the raw data images .. on it. As weprovided our services as advertised, we do not feel it is justifiable to refund the fullamount of money for the scan. We already provide a very low cost service comparedwith others offering similar service. In fact, we have yet to find anyone in the entirecountry who offers a similar body scan type of examination at a lower price. We providethis service at th is cost as a means to help serve our local community, many of whomare indigent and would not otherwise be able to afford access to this type of advancedmedical technology.Having said that, we are disheartened that this experience didn't meet to the customer'sfull satisfaction. We would be more than happy to have our physicians speak to any ofhis physicians regarding the scan results and recommendations in order to try to insurethat he receives the best care possible. As purely a goodwill gesture, but certainly notas an admission of any wrongdoing whatsoever, we would be willing to refund up to thecost of the heart scan portion of the test, $150 (as listed on our website) as this was hisreason of dissatisfaction. We can refund this amount if the customer is willing to acceptthis in good faith as a resolution to his complaint. Please let us know if there is anythingelse we can do to resolve this matter amicably and we thank you for bringing this to ourattention.Sincerely,Dr. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,