Paid $300 for a service agreement appox. in July 2016. Was given a clean bill of health for the AC unit. December 2016,only 5 months later, they come to do the second visit at which time I am informed the unit is in terrible shape, in regards to "workmanship" when the unit was installed. The only issue mentiones in the first "service" visit was dirty coils on the roof unit...everything else was in "great shape" including freon. Was given an estimate of $3700 to fix the unit in its current shape. I was given NO discount from the "service agreement" I signed in July. I would never recommend...period...ever.
I was worried about my a/c unit and after hearing commercials on the radio about getting it serviced I decided to call someone. I used R & R Refrigeration because it's a local business where I live and I wanted to support local. The service tech. from R & R arrived on Tuesday around 9 am. It turns out I knew the service tech. because he had worked at another job where I saw him. Chuck, the service tech was very professional, he checked my a/c unit in the attic and found a defective transfer was not performing properly. He recommended I replace it so I decided since he was there to go ahead and have it fixed. Turned out it cost about 90 dollars for the part. He then cleaned my a/c unit with some solution and went down stairs to check the outside unit. He cleaned the outside unit with some solution and checked the a/c level in the unit. It was fine so it just needed a little cleaning. Now my a/c unit runs nice and cool. So far this year we've only had to run the a/c unit in the daytime because it's been cool at night. I would recommend them to my family and friends if they want great service by a local business.
Paid $300 for a service agreement appox. in July 2016. Was given a clean bill of health for the AC unit. December 2016,only 5 months later, they come to do the second visit at which time I am informed the unit is in terrible shape, in regards to "workmanship" when the unit was installed. The only issue mentiones in the first "service" visit was dirty coils on the roof unit...everything else was in "great shape" including freon. Was given an estimate of $3700 to fix the unit in its current shape. I was given NO discount from the "service agreement" I signed in July. I would never recommend...period...ever.
I was worried about my a/c unit and after hearing commercials on the radio about getting it serviced I decided to call someone. I used R & R Refrigeration because it's a local business where I live and I wanted to support local. The service tech. from R & R arrived on Tuesday around 9 am. It turns out I knew the service tech. because he had worked at another job where I saw him. Chuck, the service tech was very professional, he checked my a/c unit in the attic and found a defective transfer was not performing properly. He recommended I replace it so I decided since he was there to go ahead and have it fixed. Turned out it cost about 90 dollars for the part. He then cleaned my a/c unit with some solution and went down stairs to check the outside unit. He cleaned the outside unit with some solution and checked the a/c level in the unit. It was fine so it just needed a little cleaning. Now my a/c unit runs nice and cool. So far this year we've only had to run the a/c unit in the daytime because it's been cool at night. I would recommend them to my family and friends if they want great service by a local business.