Superior Business & Tax Services, LLC

Hello, I spoke with the client in question and she asked to be let out of her month agreement early as she could no longer afford the servicesI explained that she would in fact have to complete her obligation but offered her other optionsI offered to freeze her account for up to six monthsDuring a freeze a client’s account is put on a temporary hold and is not drafted the monthly feeShe declined to try thisI then reached out to my owner and he offered her the option of paying a fee of $(paying of the months still owed on the contract)She also declined this offerThe client was also never hung up on but her call dropped on both occasionsAs stated in her email, we did inform her that when a client contacts our corporate line they then forward the complaint back to the originating storeI have not since received any notification that she has contacted our corporate line Thank you so much, [redacted] Clinic AdministratorMassage Envy -Spartanburg

To Whom It May Concern:Mr*** *** violated the terms of his signed binding agreement on the following dates: 1/25/2015, 2/20/and 5/11/This agreement clearly that states that a cancellation must occur within hours of an appointment or the account will be charged for the amount of
the scheduled timeWe have records of telephone calls regarding his account in which we further explained our cancellation policy and addressed his multiple "No Call, No Show" incidentsThe agreement he signed clearly states there must be a 24-hour cancellation notice or the account owner will be charged for all scheduled servicesThe $charge he referenced applies to a 90-minute massage upgrade which he scheduledPlease feel free to contact our office with any further questionsThank you.Sincerely,*** ***Clinic AdministratorMassage Envy Spa***, SC(p) 864.***

Hello,   I spoke with the client in question and she asked to be let out of her 12 month agreement early as she could no longer afford the services. I explained that she would in fact have to complete her obligation but offered her other options. I offered to freeze her account for up to...

six months. During a freeze a client’s account is put on a temporary hold and is not drafted the normal monthly fee. She declined to try this. I then reached out to my owner and he offered her the option of paying a fee of $379.97 (paying 3 of the 6 months still owed on the contract). She also declined this offer. The client was also never hung up on but her call dropped on both occasions. As stated in her email, we did inform her that when a client contacts our corporate line they then forward the complaint back to the originating store. I have not since received any notification that she has contacted our corporate line.  Thank you so much,[redacted]Clinic AdministratorMassage Envy -Spartanburg