September 16,
*** *** ** ***
Dispute Resolution Specialist
The Revdex.com
** *** *** ***
*** ** ***
RE: Case # *** * *** *** ***
Dear *** ***:
I am in receipt of your September 11, email
correspondence regarding *** *** *** *** * *** who is a homeowner in the *** Condominium. *** is a unit condominium community in ***, CT built in the 1960s. Imagineers is the property management company for *** condominium. In that capacity we report to the *** Board of Directors.
*** *** Revdex.com complaint reported that he was unhappy regarding the humming noise that he hears in his unit relating to the heating equipment for the building where he lives Each of the nine buildings in the *** community has a boiler that provides circulated hot water for heat and domestic hot water to the units
When *** *** originally brought his noise complaint to the attention of Imagineers and the board, a heating and cooling expert (***) was engaged to troubleshoot the complaint. After the heating system expert (***) investigated the noise complaint, they made multiple and repeated attempts to correct any issues. This included GNY replacing the entire circulation pump, purging air out of the zone loop and installing larger flange gaskets and spring couplings.
We believe that the replacement of the circulating pump and other action has resolved the issue. As in any older circulated hot water heating system, homeowners can expect to experience a certain amount of reasonable noises when the system is in operation. Other homeowners in the same building as *** *** have not complained about this problem. If *** *** believes that he is still experiencing unreasonable, excessively loud noises then we ask that he report that he believes that all the action that has been taken to date has not impacted the problem to a level of reasonable expectations.
If you have any additional questions or need additional information please feel free to contact me at ###-###-####
Sincerely,
*** ** ***
President
CC: Board of Directors
*** ***, Imagineers
The Revdex.com, Inc
*** M***
Dispute Resolution Specialist
South Turnpike Road
Wallingford, CT
RE: *** *** Complaint # ***
Dear Mrs*** ***:
I am writing to provide the
requested response to the above referenced complaint. We have already responded that the work was
completed and was completed properly by a qualified and licensed roofing
contractor. We believe this matter to be
fully closed and do not have any further action to take or information to provide on
this matter. Thank you
Sincerely,
*** ** ***
President
Dear ***,
We are in receipt of your March 24, email correspondence regarding Case # *** regarding *** *** homeowner at *** *** *** *** *** ** *** ** ***. The *** ** *** is a
condominium community in ***
**.
Imagineers is the *** *** *** for *** *** ** *** The service request which Mr*** references was placed on March 16, and was completed on March 20, 2015. The service request required a qualified roofer to repair. Once a qualified roofer could be scheduled to properly address the problem, the work was completed. We believe that at the time this complaint was submitted to Revdex.com the work was already completed. We believe that this matter is closed and that there are no other outstanding issues. Thank you. *** ***
September 30, 2014
[redacted]
Dispute Resolution Specialist
The Revdex.com
[redacted]
[redacted]
RE: Case # [redacted] - 2nd Response
Dear [redacted]:
I am in receipt of your September 26, 2014 email and second correspondence regarding [redacted] Case # [redacted], who is a homeowner in the [redacted] Condominium.
We believe that the replacement of the circulating pump and other action described in our first letter has resolved this issue. We believe that his concerns have been addressed and any further complaints are unjustified.
If [redacted] does not agree, he is welcome to come to the monthly [redacted] Board of Directors community meeting to discuss his concerns as he has done in the past. The next board meeting is Thursday, October 30 at 6:00 in the meeting room at [redacted].
If you have any additional questions or need additional information please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
President
CC: Board of Directors
[redacted], Imagineers
Dear [redacted],
We are in receipt of your March 24, 2015 email correspondence regarding Case # [redacted] regarding [redacted] homeowner at [redacted] The [redacted] is a
condominium community in [redacted].
Imagineers is the Property Management Company for The [redacted]. The service request which Mr. [redacted] references was placed on March 16, 2015 and was completed on March 20, 2015. The service request required a qualified roofer to repair. Once a qualified roofer could be scheduled to properly address the problem, the work was completed. We believe that at the time this complaint was submitted to Revdex.com the work was already completed. We believe that this matter is closed and that there are no other outstanding issues. Thank you. [redacted]
Complaint: [redacted]
I am rejecting this response because:
[redacted] mentioned ‘a certain amount of reasonable noises’. However [redacted] didn’t explain the way he come up with this definition; when and what kind of measurements were done on the noises and vibrations in the building. Can [redacted] share his personal experience living in constant noise and periodical vibration of the floor under his feet?
Statement ‘homeowners can expect to experience a certain amount of reasonable noises’ has no references to any supporting documents, why person should expect living in constant hazardous noise environment.
I also want to comment on ‘Other homeowners in the same building as [redacted] have not complained about this problem.’ I live in unit 45B. This issue is also affecting unit 45A, it’s unoccupied for the last two years. Before that in the fall of 2010 previous 45A unit owner [redacted] rented it out to [redacted]. Tenants complained to [redacted] on the numerous occasions and she notified Imagineers LLC many times. After tenants left and without getting noise problem resolved [redacted] couldn’t rent it out and left the unit. It became property of [redacted] condominium association and was sold last year to [redacted]. [redacted] also complained about problem. On November 15, 2013 he sent thorough explanations to Mr. Pete Hinman, our property manager from Imagineers.
[redacted] wrote: ‘If [redacted] believes that he is still experiencing unreasonable, excessively loud noises then we ask that he report that …’ I want to point out when I reported the issue this year on January 9 and on January 17 I only received two automatically generated ‘Message confirmation from Imagineers’ and nothing else, no follow up, no calls - nothing. I also tried to exchange e-mails with [redacted].; he never replied to e-mail I sent on December 2, 2013 9:17 PM. [redacted] doesn’t say if I get any replies to my future reports.
[redacted] gave explanations in his reply: ‘… GNY replacing the entire circulation pump, purging air out of the zone loop and installing larger flange gaskets and spring couplings.’ I never received explanations similar to this before. On Nov 13, 2013 6:53 AM I wrote to [redacted]: ‘Unacceptable level of noise from the boiler is in my apartment.” at 2:52 PM I just received: ‘I understand’. Is contacting Revdex.com the only way to get any explanations?
Sincerely,
[redacted]
Mrs.
[redacted]
Dispute
Resolution Specialist
The
Revdex.com
[redacted]
RE: Case # [redacted] – Mrs. [redacted]
Dear
Mrs....
[redacted]:
I
am in receipt of your September 14, 2015 email correspondence regarding Mrs. [redacted] Case # [redacted], who is a homeowner in the [redacted] Condominium
Association. [redacted] is a 90 unit
condominium community in [redacted], CT.
Imagineers is the property management company for [redacted]. In that capacity we report to the [redacted] Board
of Directors.
Our
records indicate that the common plumbing drain required cleaning on only two
occasions. Prior to the blockage earlier
this year, we last show an issue with the line being blocked on July 9, 2012. The property assistant Carol was surprised to
hear of the claims of no response to the calls received as she recalls speaking
with the resident numerous times. Following
the clearing of the blockage earlier this year, a service request was placed on
May 19, 2015 to have the onsite maintenance person address the repair. As of the August 13, 2015 meeting the repair
had yet to be completed. Observing the
open service request, the Board of Directors advised the community association
manager Phil G[redacted] to cancel the service request and advise the unit owner
that the matter should be submitted to the unit owner’s insurance company and
that per the Association’s governing documents the expense should be that of the
unit owner.
Upon
receipt of the complaint from the Revdex.com, Mr. G[redacted] revisited
the issue and asked the onsite maintenance staff person to inspect the damage
to the ceiling and to the floor. The
onsite maintenance person visited the home on September 15, 2015. He determined that the damage to the ceiling
was not extensive. He also determined
and advised the homeowner that the damage to the floor was unrelated to the
pipe leak during the drain line snaking. The onsite maintenance person reported back
to Mr. G[redacted] his findings. In the
interest of resolving this matter, Mr. G[redacted] authorized the repair of the
ceiling by the onsite maintenance person at the expense of the Association. The work is scheduled to be started on
October 1, 2015 after being scheduled with the unit owner at a mutually
convenient time.
If
you have any additional questions or need additional information please feel
free to contact me at ###-###-####.
Sincerely,
Kenneth
G. S[redacted]
President
CC:
Board of Directors
Phil G[redacted], Imagineers
Mrs. [redacted]
Dispute Resolution Specialist
The Revdex.com
[redacted]
[redacted]
RE: Case # [redacted]
Dear Mrs. [redacted]: I am in receipt of your March 25,
2015 email correspondence regarding Case # [redacted] and the revised complaint. Attached is a direct communication from the roofer that did the work (including pictures) that refutes [redacted]'s assertion that it was done incorrectly. The work was completed timely and the work was done properly. If you or [redacted] have additional
questions or need additional information please feel free to contact me at
[redacted] Sincerely,
[redacted]
President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because:
This complaint started beause of a slow response to repair leak.
I had called Imaginers early Monday morning March16 to put in a service order.
I wasnt notified that the job was completed on Friday March 20 untill Tues March 24
Had I known that on Friday March 20 or earlier that the job was to be scheduled and/or repaired on that day this complaint would not have been filed.
As far a I knew by Tuesday March 24 the job was still not completed.
Now this has gone from a slow response to defective work complaint.
The roofer states they repaired collar on a serviceable flange. I have attached pictures (2)of first job with flange bent up on both ends after collar was installed.
The second time the complete flange/collar was replaced ,again with the edge of flange not secured to roof.And frankly a sloppy looking job.Picture Attached (1)
I dont believe the pictures the roofer has are of the repair to my vent.
Is the leak repaired? Yes.
Has the job been done correctly? No
Im done trying to get this completed properly.
September 16,
*** *** ** ***
Dispute Resolution Specialist
The Revdex.com
** *** *** ***
*** ** ***
RE: Case # *** * *** *** ***
Dear *** ***:
I am in receipt of your September 11, email
correspondence regarding *** *** *** *** * *** who is a homeowner in the *** Condominium. *** is a unit condominium community in ***, CT built in the 1960s. Imagineers is the property management company for *** condominium. In that capacity we report to the *** Board of Directors.
*** *** Revdex.com complaint reported that he was unhappy regarding the humming noise that he hears in his unit relating to the heating equipment for the building where he lives Each of the nine buildings in the *** community has a boiler that provides circulated hot water for heat and domestic hot water to the units
When *** *** originally brought his noise complaint to the attention of Imagineers and the board, a heating and cooling expert (***) was engaged to troubleshoot the complaint. After the heating system expert (***) investigated the noise complaint, they made multiple and repeated attempts to correct any issues. This included GNY replacing the entire circulation pump, purging air out of the zone loop and installing larger flange gaskets and spring couplings.
We believe that the replacement of the circulating pump and other action has resolved the issue. As in any older circulated hot water heating system, homeowners can expect to experience a certain amount of reasonable noises when the system is in operation. Other homeowners in the same building as *** *** have not complained about this problem. If *** *** believes that he is still experiencing unreasonable, excessively loud noises then we ask that he report that he believes that all the action that has been taken to date has not impacted the problem to a level of reasonable expectations.
If you have any additional questions or need additional information please feel free to contact me at ###-###-####
Sincerely,
*** ** ***
President
CC: Board of Directors
*** ***, Imagineers
The Revdex.com, Inc
*** M***
Dispute Resolution Specialist
South Turnpike Road
Wallingford, CT
RE: *** *** Complaint # ***
Dear Mrs*** ***:
I am writing to provide the
requested response to the above referenced complaint. We have already responded that the work was
completed and was completed properly by a qualified and licensed roofing
contractor. We believe this matter to be
fully closed and do not have any further action to take or information to provide on
this matter. Thank you
Sincerely,
*** ** ***
President
Dear ***,
We are in receipt of your March 24, email correspondence regarding Case # *** regarding *** *** homeowner at *** *** *** *** *** ** *** ** ***. The *** ** *** is a
condominium community in ***
**.
Imagineers is the *** *** *** for *** *** ** *** The service request which Mr*** references was placed on March 16, and was completed on March 20, 2015. The service request required a qualified roofer to repair. Once a qualified roofer could be scheduled to properly address the problem, the work was completed. We believe that at the time this complaint was submitted to Revdex.com the work was already completed. We believe that this matter is closed and that there are no other outstanding issues. Thank you. *** ***
September 30, 2014
[redacted]
Dispute Resolution Specialist
The Revdex.com
[redacted]
[redacted]
RE: Case # [redacted] - 2nd Response
Dear [redacted]:
I am in receipt of your September 26, 2014 email and second correspondence regarding [redacted] Case # [redacted], who is a homeowner in the [redacted] Condominium.
We believe that the replacement of the circulating pump and other action described in our first letter has resolved this issue. We believe that his concerns have been addressed and any further complaints are unjustified.
If [redacted] does not agree, he is welcome to come to the monthly [redacted] Board of Directors community meeting to discuss his concerns as he has done in the past. The next board meeting is Thursday, October 30 at 6:00 in the meeting room at [redacted].
If you have any additional questions or need additional information please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
President
CC: Board of Directors
[redacted], Imagineers
Dear [redacted],
We are in receipt of your March 24, 2015 email correspondence regarding Case # [redacted] regarding [redacted] homeowner at [redacted] The [redacted] is a
condominium community in [redacted].
Imagineers is the Property Management Company for The [redacted]. The service request which Mr. [redacted] references was placed on March 16, 2015 and was completed on March 20, 2015. The service request required a qualified roofer to repair. Once a qualified roofer could be scheduled to properly address the problem, the work was completed. We believe that at the time this complaint was submitted to Revdex.com the work was already completed. We believe that this matter is closed and that there are no other outstanding issues. Thank you. [redacted]
Complaint: [redacted]
I am rejecting this response because:
[redacted] mentioned ‘a certain amount of reasonable noises’. However [redacted] didn’t explain the way he come up with this definition; when and what kind of measurements were done on the noises and vibrations in the building. Can [redacted] share his personal experience living in constant noise and periodical vibration of the floor under his feet?
Statement ‘homeowners can expect to experience a certain amount of reasonable noises’ has no references to any supporting documents, why person should expect living in constant hazardous noise environment.
I also want to comment on ‘Other homeowners in the same building as [redacted] have not complained about this problem.’ I live in unit 45B. This issue is also affecting unit 45A, it’s unoccupied for the last two years. Before that in the fall of 2010 previous 45A unit owner [redacted] rented it out to [redacted]. Tenants complained to [redacted] on the numerous occasions and she notified Imagineers LLC many times. After tenants left and without getting noise problem resolved [redacted] couldn’t rent it out and left the unit. It became property of [redacted] condominium association and was sold last year to [redacted]. [redacted] also complained about problem. On November 15, 2013 he sent thorough explanations to Mr. Pete Hinman, our property manager from Imagineers.
[redacted] wrote: ‘If [redacted] believes that he is still experiencing unreasonable, excessively loud noises then we ask that he report that …’ I want to point out when I reported the issue this year on January 9 and on January 17 I only received two automatically generated ‘Message confirmation from Imagineers’ and nothing else, no follow up, no calls - nothing. I also tried to exchange e-mails with [redacted].; he never replied to e-mail I sent on December 2, 2013 9:17 PM. [redacted] doesn’t say if I get any replies to my future reports.
[redacted] gave explanations in his reply: ‘… GNY replacing the entire circulation pump, purging air out of the zone loop and installing larger flange gaskets and spring couplings.’ I never received explanations similar to this before. On Nov 13, 2013 6:53 AM I wrote to [redacted]: ‘Unacceptable level of noise from the boiler is in my apartment.” at 2:52 PM I just received: ‘I understand’. Is contacting Revdex.com the only way to get any explanations?
Sincerely,
[redacted]
September
22, 2015
Mrs.
[redacted]
Dispute
Resolution Specialist
The
Revdex.com
[redacted]
RE: Case # [redacted] – Mrs. [redacted]
Dear
Mrs....
[redacted]:
I
am in receipt of your September 14, 2015 email correspondence regarding Mrs. [redacted] Case # [redacted], who is a homeowner in the [redacted] Condominium
Association. [redacted] is a 90 unit
condominium community in [redacted], CT.
Imagineers is the property management company for [redacted]. In that capacity we report to the [redacted] Board
of Directors.
Our
records indicate that the common plumbing drain required cleaning on only two
occasions. Prior to the blockage earlier
this year, we last show an issue with the line being blocked on July 9, 2012. The property assistant Carol was surprised to
hear of the claims of no response to the calls received as she recalls speaking
with the resident numerous times. Following
the clearing of the blockage earlier this year, a service request was placed on
May 19, 2015 to have the onsite maintenance person address the repair. As of the August 13, 2015 meeting the repair
had yet to be completed. Observing the
open service request, the Board of Directors advised the community association
manager Phil G[redacted] to cancel the service request and advise the unit owner
that the matter should be submitted to the unit owner’s insurance company and
that per the Association’s governing documents the expense should be that of the
unit owner.
Upon
receipt of the complaint from the Revdex.com, Mr. G[redacted] revisited
the issue and asked the onsite maintenance staff person to inspect the damage
to the ceiling and to the floor. The
onsite maintenance person visited the home on September 15, 2015. He determined that the damage to the ceiling
was not extensive. He also determined
and advised the homeowner that the damage to the floor was unrelated to the
pipe leak during the drain line snaking. The onsite maintenance person reported back
to Mr. G[redacted] his findings. In the
interest of resolving this matter, Mr. G[redacted] authorized the repair of the
ceiling by the onsite maintenance person at the expense of the Association. The work is scheduled to be started on
October 1, 2015 after being scheduled with the unit owner at a mutually
convenient time.
If
you have any additional questions or need additional information please feel
free to contact me at ###-###-####.
Sincerely,
Kenneth
G. S[redacted]
President
CC:
Board of Directors
Phil G[redacted], Imagineers
Mrs. [redacted]
Dispute Resolution Specialist
The Revdex.com
[redacted]
[redacted]
RE: Case # [redacted]
Dear Mrs. [redacted]: I am in receipt of your March 25,
2015 email correspondence regarding Case # [redacted] and the revised complaint. Attached is a direct communication from the roofer that did the work (including pictures) that refutes [redacted]'s assertion that it was done incorrectly. The work was completed timely and the work was done properly. If you or [redacted] have additional
questions or need additional information please feel free to contact me at
[redacted] Sincerely,
[redacted]
President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because:
This complaint started beause of a slow response to repair leak.
I had called Imaginers early Monday morning March16 to put in a service order.
I wasnt notified that the job was completed on Friday March 20 untill Tues March 24
Had I known that on Friday March 20 or earlier that the job was to be scheduled and/or repaired on that day this complaint would not have been filed.
As far a I knew by Tuesday March 24 the job was still not completed.
Now this has gone from a slow response to defective work complaint.
The roofer states they repaired collar on a serviceable flange. I have attached pictures (2)of first job with flange bent up on both ends after collar was installed.
The second time the complete flange/collar was replaced ,again with the edge of flange not secured to roof.And frankly a sloppy looking job.Picture Attached (1)
I dont believe the pictures the roofer has are of the repair to my vent.
Is the leak repaired? Yes.
Has the job been done correctly? No
Im done trying to get this completed properly.
Sincerely,[redacted]