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Superior Chrysler Center, Inc.

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Reviews Superior Chrysler Center, Inc.

Superior Chrysler Center, Inc. Reviews (1)

Review: On March 25, 2015 I brought my 2007 Dodge Ram 1500 Quad Cab to Superior Chrysler Center for front end repair based on an estimate they had given me after an oil change. Approximately three weeks after the repairs, on April 24, 2014, the front drivers side wheel fell of the truck while it was being operated. Superior Chrysler Center has refused to accept any liability or responsibility concerning this matter. They said I was told to come back to re-torque the lug nuts after one-hundred miles, which I attest is something I was never told. I brought my vehicle in for front-end work, not a tire rotation and did not know what they needed to do or not do to complete the front end repairs. Superior Chrysler Center has been uncooperative with both myself and my insurance company. They have refused to release the name of their insurance company and policy number to either me or my insurance company (USAA). which would allow us to seek recourse through insurance avenues. This incident could have easily resulted in serious injury or loss of life. Not 10 minutes before the wheel fell off, we were travelling at 55mph on State Hwy 63 outside of Spooner. The wheel fell off at approximately 35mph as we were entering the city of Spooner from the south.Desired Settlement: Since Superior Chrysler Center has been unwilling to accept any liability or culpability concerning this incident and has blocked my insurance companies attempt to seek recourse, today my insurance company had the vehicle picked up from Superior Chrysler Center and transported to one of their approved dealers for repair. If Superior Chrysler Center would have at least admitted it could possibly have been their error to not notify me properly of the lug nut issue, this loss would have been covered under my comprehensive coverage ($50 deductible) vs. collision coverage ($500), I am therefore seeking a $450.00 reimbursement from Superior Chrysler Center for their failure and negligence to properly and effectively advise me of the requirement to have the lug nuts re-torqued after this repair.

Business

Response:

I would like to say again, that we are sorry for the

issue that Mr. [redacted] had with his vehicle.

It is our goal to offer the best service available at all times, and we

do strive to communicate with our customers when there is a follow up repair

requiring some action on the customer’s part, as was the case here.

Mr. [redacted], had his vehicle in our shop to replace the

outer tie rods, stabilizer links, left wheel bearing and lower ball joints, per

a prior estimate. The repair was

completed as requested and the printed statement to the customer read; Replaced

right outer tie rod end, left lower ball joint, left front wheel bearing, both

front sway bar links, TORQUED WHEELS TO SPEC, aligned and test drove.

[redacted], our Service Advisor, explained to Mr. [redacted], what

was repaired on his vehicle and brought to the customer’s attention that the

vehicle needed to be returned to the shop so that the wheels could be

re-torqued at no cost to the customer.

After this explanation, Mr. [redacted] was asked to sign the repair order

which was stamped with the reminder to return within 50 miles so the wheels

could be re-tourqued.

When Mr. [redacted] called to discuss the issue, he told me

that he was aware of the need to re-torque wheels after they had been off the

vehicle, but his comment was that he did not know that the wheels had even been

off the vehicle? I also reminded him

that he was directed to return to the dealership within 50 miles and he had in

fact driven 1859 miles, knowing that there was risk in doing so.

Because of our notice to the customer for the need, his

acknowledgement that he knew the wheels needed to be re-torqued and the fact

that the customer drove over 1800 miles on the vehicle, we do not feel that we

are responsible for any of the costs of the repair and we were certainly not

negligent in any way.

When I was asked to provide the name and policy number of

our insurance company so that the [redacted]’s could file a claim against our

policy directly, my response was I would not provide that information because

we did not feel any responsibility in this matter.

Respectfully,

Service & Parts Director

Superior Chrysler Center

Consumer

Response:

Mr. [redacted] response does not surprise me and is in line with the uncooperative responses I have received from this dealer to date. He states that their goal is to offer the best service and strive to communicate the need for follow-up action. If that is indeed the case, they failed miserably in this instance. Mr. [redacted] was quick to quote the statement that was on MY receipt which says nothing about having to come back in. He stated I signed an internal copy which was stamped with the statement that I needed to return to the dealership for this follow-up? If this indeed happened, which I honestly do not remember such a thing ever happening, why wasn't the copy that was sent with me so noted and stamped with the same warning? Since only this so called internal work order has this stamped information, and not the copy actually sent with me the consumer, Superior Chryslers only purpose in this method of notice is not to provide customer service and better serve the customer, but to COVER THEIR BACKSIDE! Throughout this entire process Superior Chrysler Center's responses to me and my insurance company were often differing and always very uncooperative. I personally will never use Superior Chrysler Center again for service, nor would I ever consider purchasing a vehicle through them. I speak with many people in the community and I will not be bashful in sharing how I was treated by this local business and recommending that they take their business elsewhere in the area. If Superior Chrysler Center is really interested in providing the best service and communicating effectively with customers concerning needed follow-up action as Mr. [redacted] stated, then their procedures must be changed. Seems to me it would be a simple solution to stamp the CUSTOMER'S COPY of the receipt that follow-up action is required. Such an action would be in the best interest of the customer and not just a system to cover them! What good does it do to stamp the internal receipt, but not the customers-none at all other then to cover then in cases like this. Shame on you Superior Chrysler Center.

Business

Response:

We have changed our policy to have customer sign in two locations on the repair orders.

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Description: Auto Dealers - New Cars, Auto Repair & Service

Address: 1318 Ogden Ave., Superior, Wisconsin, United States, 54880

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www.superiorchrysler.us

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Shady, yet now dead: once upon a time this website was reported to be associated with Superior Chrysler Center, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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