Superior Construction Services, Inc.

The customer has been contactedShe is going to send pictures of the floor, a crack in the wall and receipts for the floorI have received the pictures of the floor but not the pictures of the crack in the wall or the receiptsI will contact again on Wednesday if I have not received themUpon
receipt I will schedule a time to meet with the customer to review and discuss resolution*** ***

Initial Business Response /* (1000, 7, 2014/08/11) */
The initial call received from Mr *** was to discuss frozen pipes over the winterUpon receiving a call from Mr *** I pulled his file to find that we had completed work on his home almost years priorWe did discuss that
the winter we had this year produced record numbers of frozen pipes that has never existed beforeMr *** informed me that this is the fist year anyone has stayed in the cabin over the winter so he assumed it had to do with the work we had completedEven though it was well past our standard warranty I did contact the plumber that did the workAt that time he informed me that everything was to code and completed as specifiedI let Mr *** know that our position was that it was done correctly when we did the original repairs but we would further investigate and if there was something we did not do correctly it would be taken care of at our expense but if everything was correct we would have to charge for our timeI did give him the name of the local plumber we used and believe Mr *** spoke with him then I never heard anything furtherWe will look to see if there is something additional that can be done to lesson the likelihood of a future occurrence with little to no expense to Mr ***
I was informed by Mr *** in early July that his home had suffered additional damage from a wind and rain stormHe indicated that his insurance company had been out and given him an estimate for repairsAt that time he also asked if we would be interested in completing those repairsI will be communicating with Mr *** that we would like to come down to look at the windows and doors previously installed by Superior and at that time we would also look at the additional damage from the storm
Business Response /* (2000, 14, 2014/10/02) */
Just a quick note to let you know that SUPERIOR CONSTRUCTION COsuccessfully completed the work That I wanted done at our lake home in Elysian MinnesotaThey did an excellent job
Thanks for your help in this matter
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have forwarded the requested documents and pictures to the business. Now I am waiting for additional response from them.
[redacted]

Initial Business Response /* (1000, 5, 2015/06/23) */
I have left a message for Mr [redacted] on his phone and have also sent an email requesting a meeting on Monday June 29th to inspect his carpet. Will follow up based on findings from that meeting.
Initial Consumer Rebuttal /*...

(2000, 7, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Superior construction agreed to inspect my carpet next Monday, June 29 and to follow up based on findings.

Initial Business Response /* (1000, 5, 2015/05/07) */
We apologize for the confusion surrounding this. The paperwork has been resubmitted to the court and it has been confirmed that the lien has been released from the property. paperwork to follow once received.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bill was paid in December, 2014. It is now May of 2015. The lien should have never been filed. I need confirmation from the court that the lien was removed. Superior telling me it will be removed is not enough, since they've said that before and never removed it.
Final Consumer Response /* (2000, 20, 2015/05/28) */
Superior sent me the confirmation that the lien was satisfied. I feel the complaint has been resolved. Thank you for your help.
Final Business Response /* (4000, 18, 2015/05/28) */
Ms [redacted] has been given a link to the court system showing the lien satisfied along with a printed copy.

The account was paid in full after a mechanics lien had been filed.  A satisfaction of lien was recorded on 04/11/16 . Records indicate the lien...

has been satisfied.  No further action required at this time.