Superior Construction

Complaint: [redacted] I am rejecting this response because:Phillip Braun can attempt to spin this all day long however it does not absolve his company of their responsibility for the sofa that they damaged or the complete lack of customer service before, during and after the delivery and the expenses our company has incurred because of their negligence.The customer did call Braun Moving the day of the delivery, however it was not to tell them how wonderful they were The customer called to report the damage to the sofa and the refusal of Bruan's delivery team to do anything about it The customer did say that he did not see the delivery team damage the sofa from the truck to their home, but that does not mean that Braun is not responsible for whatever happened to the sofa while in their possession after they signed for it without exceptions, in good condition.Attached is a copy of the email that was sent on October 14th, which explains our position Since that time, repeated phone calls and emails to the owner Phillip B [redacted] and to Steven's Worldwide have gone unanswered The complete lack of professionalism and lack of interest in their reputation is astounding[redacted] , ***contracted with Braun Moving to receive, inspect and deliver a sofa Braun Moving agreed to receive, inspect and deliver a sofa Braun Moving received, CHOSE NOT TO INSPECT, delivered a damaged sofa to our customer, and took off Hi Robin, Thank you for the receipt showing the credit of $ I am not sure where the confusion is on your end, but please know that we do not understand your position on this matter, as it is obvious based on documentation, conversations, and emails that your company is responsible I personally contracted with Elsa in August with the very clear understanding that the sofa and rug would be received and inspected by your warehouse for $and delivered to our customer for $ The sofa and rug were signed for without exceptions by your warehouse on 09.09.15, and Elsa contacted our store manager to confirm receipt of the order and was again instructed to open and inspect the sofa before it was delivered to our customer’s home to avoid any problems The sofa was not inspected by you, it was unwrapped for the first time by your delivery people on our customer’s deck, and should have never been left in our customer’s home without notifying us of the damage By the time we were notified of the damage, by our customer and not your office, the five day window for reporting concealed damage to our carrier had passed – again, it was signed for in good condition by your warehouse The customer has requested a replacement sofa, not a repair A replacement sofa has been ordered and will be ready in a few weeks at a cost of $735.60, plus delivery charges to CT We would like to have the replacement sofa sent to you for delivery to our customer and have the damaged sofa picked up You are welcome to have it repaired or disposed of how you see fit – and we are requesting reimbursement of $plus $freight charge to your warehouse from our showroom We will be happy to provide an invoice and any other documentation that you need so that you can file a claim with your own insurance company for the damaged sofa I have left messages for Samantha and Phil, please let me know once you have had a chance to speak with them If I am not here, you can speak with [redacted] who owns the company He has been involved in this from the start and would like to see this resolved without having to resort to legal action Regards, [redacted] ###-###-#### [redacted] Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because:The .60/lb insurance clause does not apply here as we had 100% full value when we shipped this to Braun. Had they done what they were supposed to do, they probably would have seen the damage and notified us as they should have, and we could then have put in a claim with our carrier. Their total negligence in this manner is truly appalling. Our customer ordered and was entitled to a brand new not a repaired sofa, and it is not reasonable that they should be forced to accept a repaired sofa. Braun should at least compensate us for more than just a token amount
Sincerely,
*** ***and*** ***P.S. I am also a little surprised that the Revdex.com would accept their weak canned response to this and think that it was okay

On the day of delivery, the customer called Braun and stated
that they were very pleased with the delivery crew and the careful handling of
his goods. Also, the customer
reported
that there was concealed damage when the package was unwrapped in the customer’s
home. On 9/30, *** *** *** (***) requested that a
quote be obtained from a local furniture repair person. On 9/30, the claims manager, Robin, contacted
a local repair firm. The quote stated
that repair could be completed for $
As no additional valuation was purchased, at the mover’s
standard liability for damage to goods in transit at per pound, the
settlement for damage to a sofa would be $
Braun could have collected the receiving fee of $and
delivery fee of $and then paid out a settlement of $125.00; however, Braun
offered to refund the $and allow that to be used to pay for the repair
instead
On October 7th, the below e-mail was sent to ***
communicating all of the above information.
On October 14th, a credit was issued for the $of
services and an e-mail was sent to confirm the completion of the credit
From: Robin B***
Sent:
Wednesday, October 07, 4:PM
To: '*** *** |
*** *** ***'
Subject: RE: POD
I apologize for any
miscommunication in regards to receiving procedures for this customer’s
order. Often times, we have accounts that prefer for items received to
stay in their original packaging and be delivered out in same packaging
Please note that a mover’s
standard liability for damage to goods in transit is per pound.
Additional valuation can be purchased for higher coverage on deliveries
The customer was extremely pleased
with the delivery crew and witnessed careful handling of their goods.
This damage was not even caused by Braun
However, in good faith Braun is
trying to help rectify the situation in a reasonable manner. We did
contact a repair person who quoted a repair price of $225.00. Braun is
willing to waive the fees for receiving and delivery of $225.00. Instead,
those monies can be used to pay for the repair. We are further willing to
facilitate the pickup and redelivery of the piece
Robin B***

Insurance/valuation is specific to each carrier. Coverage is elected and paid to each separate carrier.No valuation coverage was declared nor purchased with Braun Moving.The industry standard for claims is a payout of cents per pound per article. Full value protection is available to be purchased and offered with different deductible options. Full Value coverage provides the most cost effective option of either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you for the cost of such repairs; 2) replace the article with an article of like kind; or 3) pay you for the cost of a replacement article at the current market replacement value, regardless of the age of the lost or damaged article.Braun Moving, Inccollected $for receiving and $for delivery. No additional valuation coverage was selected and paid for. At the per pound payout, the settlement is $90.00. Braun surpassed the proper legal settlement of $by issuing a credit to their account of $225.00, noting that they could use this amount to have the couch repaired for that exact amount.We respectfully maintain our original position.Thank youRobin B***Relocation Coordinator/Assistant DispatcherBraun Moving Inc.** *** ***, ** ***###-###-#######-###-#### Fax***Agent for Stevens Worldwide Van Lines

The industry standard for claims is a payout of cents
per pound per article. Full value protection is available to be purchased
and offered with different deductible options. Full Value coverage
provides the most cost effective option of either 1) repair the article to the
extent necessary to restore it to the same condition as when it was received by
your mover, or pay you for the cost of such repairs; 2) replace the article
with an article of like kind; or 3) pay you for the cost of a replacement article
at the current market replacement value, regardless of the age of the lost or
damaged article
Braun Moving, Inccollected $for receiving and $
for delivery. No additional valuation coverage was selected and
paid for. At the per pound payout, the settlement is $90.00.
Braun surpassed the proper legal settlement of $by issuing a credit to
their account of $225.00, noting that they could use this amount to have the
couch repaired for that exact amount. Thank you Robin B[redacted]

Complaint: [redacted]
I am rejecting this response because:Phillip Braun can attempt to spin this all day long however it does not absolve his company of their responsibility for the sofa that they damaged or the complete lack of customer service before, during and after the delivery and the expenses our company has incurred because of their negligence.The customer did call Braun Moving the day of the delivery, however it was not to tell them how wonderful they were.  The customer called to report the damage to the sofa and the refusal of Bruan's delivery team to do anything about it.  The customer did say that he did not see the delivery team damage the sofa from the truck to their home, but that does not mean that Braun is not responsible for whatever happened to the sofa while in their possession after they signed for it without exceptions, in good condition.Attached is a copy of the email that was sent on October 14th, which explains our position.  Since that time, repeated phone calls and emails to the owner Phillip B[redacted] and to Steven's Worldwide have gone unanswered.  The complete lack of professionalism and lack of interest in their reputation is astounding.[redacted]. contracted with Braun Moving to receive, inspect and deliver a sofa.  Braun Moving agreed to receive, inspect and deliver a sofa.  Braun Moving received, CHOSE NOT TO INSPECT, delivered a damaged sofa to our customer, and took off.
Hi Robin,
 
Thank you for the receipt showing the credit of $225.  I am
not sure where the confusion is on your end, but please know that we do not
understand your position on this matter, as it is obvious based on
documentation, conversations, and emails that your company is responsible.
 
1.  I personally contracted with Elsa in August with the very
clear understanding that the sofa and rug would be received and inspected by
your warehouse for $75.00 and delivered to our customer for
$150.00.
2.  The sofa and rug were signed for without exceptions by
your warehouse on 09.09.15, and Elsa contacted our store manager to confirm
receipt of the order and was again instructed to open and inspect the sofa
before it was delivered to our customer’s home to avoid any
problems.
3.  The sofa was not inspected by you, it was unwrapped for
the first time by your delivery people on our customer’s deck, and should have
never been left in our customer’s home without notifying us of the
damage.
4.  By the time we were notified of the damage, by our
customer and not your office, the five day window for reporting concealed damage
to our carrier had passed – again, it was signed for in good condition by your
warehouse.
5.  The customer has requested a replacement sofa, not a
repair.
6.  A replacement sofa has been ordered and will be ready in a
few weeks at a cost of $735.60, plus delivery charges to CT.
7.  We would like to have the replacement sofa sent to you for
delivery to our customer and have the damaged sofa picked up.  You are welcome
to have it repaired or disposed of how you see fit – and we are requesting
reimbursement of $735.60 plus $200.36 freight charge to your warehouse from our
showroom.
8.  We will be happy to provide an invoice and any other
documentation that you need so that you can file a claim with your own insurance
company for the damaged sofa.
 
I have left messages for Samantha and Phil, please let me know
once you have had a chance to speak with them.  If I am not here, you can speak
with [redacted] who owns the company.  He has been involved in this from the
start and would like to see this resolved without having to resort to legal
action.
 
Regards,
 
[redacted]
###-###-####
[redacted]
Sincerely,
[redacted]

Review: I recently purchased a house off of [redacted] and his sister-in-law [redacted] which his company was the contractor. We made an agreement with [redacted] on some of the repairs that needed completed. The repairs that are not completed are as followed, replace smoke detector in upstairs hallway, repair fascia on front of house, replace back door. He did replace back door, but it was repaired inside out so the door is ruined. I have made the offer to [redacted] that if the above would be delivered I would install personally. I would also like to note that we did find a pop can in the bathroom cabinet that was used to smoke pot. Also we had to clean up after [redacted] after he left. The shed was full of garbage that he just through in there. I just want the above repairs done so we can part ways. The repairs are to be made for the [redacted] house.Desired Settlement: I would like the repairs and the replacements done at the [redacted] house so we can part our ways.

Review: In October of 2010, Superior Construction replaced the roof on my house and garage with a 5 year guarantee on the work stated in the contract. Part of the scope of work stated in the contract is installation of an "ice and water shield to protect against ice damming." 3 years ago in April of 2012, I called [redacted] of Superior Construction at [redacted] to tell him that water was running down the siding of my garage. He came over and shoveled off the South side of my garage roof so he could look at the edge. We could clearly see that water was backing up under the shingles and then running down the fascia and in turn the siding. This was not caused by the gutters being iced over or full of debris, because they were clear. Before leaving that day, [redacted] said he would be in contact with me to come up with a repair plan, and I have not heard from him since. After repeated calls and voicemail messages, around 10 calls over the past three years from myself and my son, I have yet to hear from him-- the ladder he brought over three years ago to inspect the issue is still sitting behind my garage. The same problem continues, and last year in April of 2014, my son called and left a message for [redacted] when we noticed the same issue occurring on the South side of my house, water running down the siding and across my bedroom window. We looked at the roof edge to find that the gutters were clear, and water was backing up underneath the shingles, running down the fascia and then back up to the siding and down the house and window. We never heard back from him, even after explaining the possible damage this was causing. We are certain that the "ice and water shield to protect against ice damming" was either not installed at all or not installed correctly on both the garage and house. This issue has never occurred on this house or garage before the roof was installed by Superior Construction. I feel that [redacted] is purposely ignoring my calls and this issue until the 5 year work guarantee passes by in October of 2015.Desired Settlement: Since poor workmanship has caused these issues on my garage and house, I would like the roof edges around both structures repaired to include a working "ice and water shield to protect against ice damming." Whatever materials are necessary to finish this job correctly, have functional roofs on both structures, and have the repairs match and look as they should are not my responsibility. If the entire roof needs to be replaced on the house and garage with proper workmanship in order for it to be functional and look as it should, that is what I'd like done.

be aware before committing and hiring on JAKE HYUNH form superior constructions. his method is to bid the job low, and charges you in the tail end. promise and un-deliver!! talks a big game, but does mediocre work. estimates the job to be done in a short time, but takes MONTHS and MONTHS after. im writing this review because I do not want anyone to have to go through with what I had to. a so called "contractor" which knows very little of rules and city codes.

if there are any questions please contact my email, which is listed for any questions.