Superior Contracting & Environmental Specialties LLC

To whom it May Concern, The customer did appear in store with a request dated 5/20/On the same receipt it is very clearly expressed that customers have days to pick up any bulk productWhen Mrs [redacted] presented her receipt that was months expired, She was gently reminded of our policy but offered a 1/yard of material to compensate for her timeIt is important to note that she denied this offer and proceeded to insist that we instead extend her pick up time to spring of This we absolutely cannot doOur expiration policy is in place because prices and products constantly fluctuate from month to moth and we cannot afford to run a business honoring out dated prices and productsWhile having rains do hinder soils and much purchases, this is typically limited to 1-days after rainfall and customers are given the option of taking it knowing its damp conditions or waiting for the better dayIt certainly didn't rain every day for monthsTexas summers are hot, yes, but unfortunately that is not something we can control and it certainly did not interfere or prevent others from collecting product within their allotted time In regards to our military discount, it is advertised store wide that we off discounts to active and retired military, police and firefighters with proper IDIf the actual emlisted individual is not present at the time if purchase, we cannot apply a discount With this letter I have included Mrs [redacted] original receipt bearing both our clearly stated policy as well as her signatureif you have any other questions, comments, or concerns please do not hesitate to contact me at [redacted] Thank you and have a wonderful day

To whom it May Concern, 
The customer did appear in store with a request dated 5/20/2016. On the same receipt it is very clearly expressed that customers have 30 days to pick up any bulk product. When Mrs. [redacted] presented her receipt that was 4 months expired, She was gently...

reminded of our policy but offered a 1/2 yard of material to compensate for her time. It is important to note that she denied this offer and proceeded to insist that we instead extend her pick up time to spring of 2017. This we absolutely cannot do. Our expiration policy is in place because prices and products constantly fluctuate from month to moth and we cannot afford to run a business honoring out dated prices and products. While having rains do hinder soils and much purchases, this is typically limited to 1-2 days after rainfall and customers are given the option of taking it knowing its damp conditions or waiting for the better day. It certainly didn't rain every day for 5 months. Texas summers are hot, yes, but unfortunately that is not something we can control and it certainly did not interfere or prevent others from collecting product within their allotted time. 
In regards to our military discount, it is advertised store wide that we off discounts to active and retired military, police and firefighters with proper ID. If the actual emlisted individual is not present at the time if purchase, we cannot apply a discount. 
With this letter I have included Mrs. [redacted] original receipt bearing both our clearly stated policy as well as her signature. if you have any other questions, comments, or concerns please do not hesitate to contact me at [redacted] 
Thank you and have a wonderful day.