Superior Excavation LLC

Mr [redacted] brought his two cats in for vaccinations and apparently his wife had called in earlier and had requested for low cost vaccines It is valued at $each We suggested to her husband, a legal representative of his wife, that he get the complete package; so, that his pets could get all the testing and vaccinations required to protect them We gave him an estimate and gave all the vaccines as he requested Often times people bring their pets in for low cost vaccines and upgrade because they want to get the best care for their pet We gave him an estimate to ensure that he understood exactly what the cost would be The vaccines are an $value for each pet and $for sedation We had to sedate one of his cats because it was difficult to restrain the pet properly He talked to his wife about the sedation and she agreed We gave all the vaccinations and ran the heartworm test All of these things cost the clinic money, it was done in good faith, it was agreed upon by her husband (a representative of his wife who is of sound mind and over years of age) She called complaining and blaming my staff because we gave the wrong vaccine package Her husband admitted that he agreed to the vaccinations and understood what he was getting I feel that this is a simple misunderstanding; however, I cannot give her money back for services that I gave her in good faith I will stand my ground because this is my policy and I feel it is unreasonable for her to make the request for me to give her money back If you force me to do so I don't wish to be a part of the Revdex.com anymore Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The facts are:  I called ahead, advised HIS receptionist what I wanted done, she confirmed. When my husband arrived, he gave her the post card, highlighted with a pink marker the SAME services discussed with HIS receptionist when making the appt of what I wanted done. She failed to relay that info to the Dr or his other 2 employees. He also failed to ck the file which according to my conversation with HIS staff was in the file. What kind of vet doesn't ck the pet file prior to performing the services?  If they would have done their job, there was NOT a reason to ASK what needed to be done.  The fact that the Dr suggested the HIGHER priced services is typical of my dealings with them. They talk about the extra protection trying to omply you don't care enough about your pet if you don't. My cats are inside cats & did NOT need those other services. I feel they took advantage of my husband because he did not know, because I normally take Max. Hence, the call ahead & the card which showed in WRITING, highlighted in bright PINK EXACTLY what I wanted them to get.  If his receptionist would have simply done her job & gave the Dr the instructions IN WRITING, there would not have been this problem. This dr is unwilling to make something right that was done wrong by his employee, says a lot about his integrity & his business practices.  The fact he would rather lose 2 customers instead of admitting he did NOT do his job, admit there was a lack of communication with his employee, failed to even offer some other option to right this wrong (& IT WAS WRONG) speaks volumes about him & his lack of business sense.I never had a problem with his dad, who was our original vet. MAYBE he should ask his dad, who was always so prof, nice & helpful, did not take advantage like he did, for some advice in how to run a business and deal with patients & customers. I REALLY do not believe Sam needed to be sedayed either. He just did not want to try other methods like the burrito, which was a method used at a prior vet when Max was sick, was really scared, and would not allow the vet to perform the services. She had no problem, nor did I when I used this method. Another means of adding unnecessary costs to increase his bill.
Regards,
[redacted]

Revdex.com:At this time, I have not been contacted by Superior Excavation LLC regarding complaint ID [redacted].Sincerely,[redacted]

Mr. [redacted] brought his two cats in for vaccinations and apparently his wife had called in earlier and had requested for low cost vaccines.  It is valued at $50 each.  We suggested to her husband, a legal representative of his wife, that he get the complete package; so, that his pets could...

get all the testing and vaccinations required to protect them.  We gave him an estimate and gave all the vaccines as he requested.  Often times people bring their pets in for low cost vaccines and upgrade because they want to get the best care for their pet.  We gave him an estimate to ensure that he understood exactly what the cost would be.  The vaccines are an $85 value for each pet and $40 for sedation.  We had to sedate one of his cats because it was difficult to restrain the pet properly.  He talked to his wife about the sedation and she agreed.  We gave all the vaccinations and ran the heartworm test.  All of these things cost the clinic money, it was done in good faith, it was agreed upon by her husband (a representative of his wife who is of sound mind and over 18 years of age).  She called complaining and blaming my staff because we gave the wrong vaccine package.  Her husband admitted that he agreed to the vaccinations and understood what he was getting.  I feel that this is a simple misunderstanding; however, I cannot give her money back for services that I gave her in good faith.  I will stand my ground because this is my policy and I feel it is unreasonable for her to make the request for me to give her money back.  If you force me to do so I don't wish to be a part of the Revdex.com anymore.  Thank you.