Dear Valued Customers, Superior Exteriors MN Inc (SE) has been in business since and has a total of two Revdex.com complaints including this complaint I’m responding to Mrs [redacted] contact SE to provide them with an estimate to replace all the window in their newly purchased home Mr and Mrs [redacted] contracted SE to install six window inserts (not full frame including new extension jams and casing around the windows) As a special incentive, SE stated they would install feet of gutter and downspouts and provided financing for their purchase SE installed the windows, feet of gutters and gutter apron (because they didn’t have any) and feet of downspouts A few days after the install was complete Mr [redacted] called with a punch list of items Windows needed to be cleaned Interior stops were loose SE hired a window cleaning company to clean every window in their house and sent the installer back to address the interior stops Mr [redacted] was not present and Mrs [redacted] wasn’t clear on what her husband wanted addressed The following week SE called Mr [redacted] with the installer present to try to schedule another time to come outSE also explained that the previous owner had painted all the window jams with very inexpensive paint that they were not properly sanded prior to painting which resulted in paint chipping away during the install SE offered to send its installer out and review options to address their concerns Mr [redacted] declined the offer I hope the customers that utilize the Revdex.com consider how long the contract has been in business, how many customers they deal with each year (SE services over customers each year) and review how they respond to complaints If you have any additional questions, please contact me directly Steven [redacted] President ###-###-####
Dear Valued Customers, Superior Exteriors MN Inc (SE) has been in business since and has a total of two Revdex.com complaints including this complaint I’m responding to Mrs [redacted] contact SE to provide them with an estimate to replace all the window in their newly purchased home Mr and Mrs [redacted] contracted SE to install six window inserts (not full frame including new extension jams and casing around the windows) As a special incentive, SE stated they would install feet of gutter and downspouts and provided financing for their purchase SE installed the windows, feet of gutters and gutter apron (because they didn’t have any) and feet of downspouts A few days after the install was complete Mr [redacted] called with a punch list of items Windows needed to be cleaned Interior stops were loose SE hired a window cleaning company to clean every window in their house and sent the installer back to address the interior stops Mr [redacted] was not present and Mrs [redacted] wasn’t clear on what her husband wanted addressed The following week SE called Mr [redacted] with the installer present to try to schedule another time to come outSE also explained that the previous owner had painted all the window jams with very inexpensive paint that they were not properly sanded prior to painting which resulted in paint chipping away during the install SE offered to send its installer out and review options to address their concerns Mr [redacted] declined the offer I hope the customers that utilize the Revdex.com consider how long the contract has been in business, how many customers they deal with each year (SE services over customers each year) and review how they respond to complaints If you have any additional questions, please contact me directly Steven [redacted] President ###-###-####