Superior Fence Company

Obviously this is one of those in homeowners who can't be made happy by anything you do for themThere are reasons why I have an A+ rating w/the Revdex.comThe contract states that no cancelation can be made after hours from the date of the contract.If you read the back of any VA Fence Contract, it clearly states that the contractor cannot be held responsible for any unavoidable delays and gives details as to suchHe obviously didn't read the back of the contractAll efforts were made to start the fence on timeI think starting the fence one day after the day I told him I would start doesn't justify canceling or calling the local policeOur local police has better things to do and also have nothing to do with enforcing service contractsMany of my customers are local police officers.His loss!! For all of you who are happy with Superior Fence, thank you for your business and for the hundreds of referrals that I have received from you over the years

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In regard to the hour cancellation commentThere was no opportunity or reason to cancel at that pointDave told us he was 2-weeks away from starting the projectWe agreed to this time frameWe did however decide to cancel within hours of him not showing up or returning our call on the day he told us he would start Regarding the 4/4/Revdex.com response from SuperiorThis is the FIRST TIME he has mentioned that he had purchased the supplies to complete the fence job, his justification for keeping the depositUpon investigation, we learned that he never called Miss Utility to have our yard markedA ticket was never established The bottom line is Superior Fence never showed up (even a day late) when he said he would startHe didn't return any of our phone calls (which seems to be a recurring theme in other complaints/reviews we've read), thus creating the reason for our concernThus, we didn't see the point in waiting a few days or even a week to see if he would show upSince I am the customer submitting this complaint, I don't believe you have the control to "consider this matter closed"I have taken matters into my own hands to bring resolution to this matterThere is a legal code - 200.1, Failure to perform promise for construction , ect., in return for advancesunder this code, keeping such deposit constitutes felony larcenyI sent Superior Fence a registered letter explaining the events and requesting our depositUnder the code, the company has to to complyAfter such time, the county sheriff was contactedThey contacted the Commonwealth Attorney, who was ready to put out a warrant for Mr [redacted] 's arrestThe Deputy gave Mr [redacted] a courtesy call and explained what he was facingHe suggested that he settle the matter, but said it was only a suggestionWithin hours, I received a text message, from Superior Fence, informing me that my deposit had been left at my front doorMr Dave [redacted] , I now consider this matter closed [redacted] ***

Well, this experience did not go how I expected it should go when contracting a fence for my yardFirstly we contacted him to install a fence that would enclose the entirety of my propertyHe brought over pamphlets on the types of vinyl fence he offers which he orders from a separate companyWe picked a fence with slats that had inch gaps so our little dog won't be able to put his head through and escapeHe assured us that our dog won't be able to escape, gave us a week estimate time frame for install, and took our deposit to order the fence partsIn weeks we tried contacting him leaving a voicemail (because he never answers his phone, I think he screens his calls) he EMAILED back that the fence was not ready yetLeft more voicemails and emailed him for the next weeks to get status updates because he did not keep us informed throughout the process, nor answered his phoneFinally we had a tentative day for install, which BTW was forecasted for afternoon rain I waited all day and he finally showed up about an hour before it started to pour downHe didn't knock on the door to let me know he was here, just went to the back and started laying all the fence parts out......then just leftNo "I'll be back tomorrow" or any kind of explanation on why he was so lateAnyway, emailed him again and he replied he would be back on Saturday to finish the workShowed up Saturday to finish the fenceAgain, just went out back and started working without a helloAfter fence was installed he left without putting on the gateSaid the concrete had to set before the gate was put inOk, understandableUpon further inspection of the fence I realized it wasn't installed according to what we discussed or was plannedHe installed the fence a full foot short of the back boundary of my yardHis measurements were definitely offThe vinyl fence isn't the best quality as wellThe slats pop on at the bottom with the top fixed on by glue instead of being insetted to the horizontal slatsI've had to pop a few back in already.He showed up a couple days later when we were not home and installed the gate which we noticed after we got homeWe realized the gate was not wide enough to close the gap properly and was hanging at the fullest extension of the boltThen I got an email from him saying he would be in the neighborhood the next day, told me to put a check for the balance in my mailbox and he would swing by and pick it upWhen I asked about why the fence was short of my property line or what was up with the gate he would not commentEmail silenceAnd guess what, my dog can get through the fence by the posts because the gap was larger than inches! I know this because he decided to go out on a field trip exploring the neighborhood! I DO NOT recommend Superior Fence......unreliable, material does not meet expectations, communication is seriously lacking, and end product was not exactly what was contracted and plannedMy opinion is he is inexperienced as a fence contractor without any sort of people skills I suggest if you are looking for a fence contractor pass this one up and look around for someone elseI made the mistake of working with him because he was recommended by the builder's sales personI should have listened to my gut and looked for someone elsestars instead of because there IS a fence installed and I'm hoping I can fix it to the standards I need it at, which of course is going to cost more money than the almost grand I already dropped on it

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In regard to the hour cancellation commentThere was no opportunity or reason to cancel at that pointDave told us he was 2-weeks away from starting the projectWe agreed to this time frameWe did however decide to cancel within hours of him not showing up or returning our call on the day he told us he would start.. Regarding the 4/4/Revdex.com response from SuperiorThis is the FIRST TIME he has mentioned that he had purchased the supplies to complete the fence job, his justification for keeping the depositUpon investigation, we learned that he never called Miss Utility to have our yard markedA ticket was never established. The bottom line is Superior Fence never showed up (even a day late) when he said he would startHe didn't return any of our phone calls (which seems to be a recurring theme in other complaints/reviews we've read), thus creating the reason for our concernThus, we didn't see the point in waiting a few days or even a week to see if he would show up.Since I am the customer submitting this complaint, I don't believe you have the control to "consider this matter closed".I have taken matters into my own hands to bring resolution to this matterThere is a legal code - 200.1, Failure to perform promise for construction , ect., in return for advancesunder this code, keeping such deposit constitutes felony larcenyI sent Superior Fence a registered letter explaining the events and requesting our depositUnder the code, the company has to to complyAfter such time, the county sheriff was contactedThey contacted the Commonwealth Attorney, who was ready to put out a warrant for Mr***'s arrestThe Deputy gave Mr*** a courtesy call and explained what he was facingHe suggested that he settle the matter, but said it was only a suggestionWithin hours, I received a text message, from Superior Fence, informing me that my deposit had been left at my front door.Mr Dave ***, I now consider this matter closed
*** ***

Very unprofessional
My wife and I moved into a new construction this week. We used Superior Fence based on the builder’s recommendation. We established an installation date with the company which they committed they could meet. They did not show up at the committed installation date. We contacted them when they didn't show up, and the owner blamed us because he had the wrong date in his planner. He committed to come the next day. He did not show up then either. Due to the delay, we had to cancel our vacation plans. We did not hear from them for three days. Then we came home after the fourth day, and the posts for the fence were up. Unfortunately the posts were set inside of our irrigation system, so we will only be watering the fence based on the placement. We received no communication that they were coming to install the posts. When we called to ask about the posts being placed inside of our irrigation system we were basically told it was our problem, and that they placed the posts where the posts should be. They told us we need to work with the builder to fix the irrigation system. We’ve had to stop the work on the fence to try to get a resolution to the irrigation issue.
Throughout the process the owner of the company has not been apologetic to the fact that my wife and I have missed our vacation or that he has created an additional burden for us because we have to get our irrigation system changed. He has had an accusatory demeanor as if the issues have been our fault.
I am communicating with rest of our neighbors who are still moving in to steer clear of this company. I would not advise anyone else work with them after the experience we have had.

Obviously this is one of those 1 in 200 homeowners who can't be made happy by anything you do for them. There are reasons why I have an A+ rating w/the Revdex.com. The contract states that no cancelation can be made after 72 hours from the date of the contract.If you read the back of any VA Fence...

Contract, it clearly states that the contractor cannot be held responsible for any unavoidable delays and gives details as to such. He obviously didn't read the back of the contract. All efforts were made to start the fence on time. I think starting the fence one day after the day I told him I would start doesn't justify canceling or calling the local police. Our local police has better things to do and also have nothing to do with enforcing service contracts. Many of my customers are local police officers.His loss!! For all of you who are happy with Superior Fence, thank you for your business and for the hundreds of referrals that I have received from you over the years.

We chose Superior Fence Company based on a recommendation from a fence supplier, price and timing. Of 2 fence companies quoting, Superior was 25% less expensive. We were moving and needed the fence built on short notice so we could move dogs from one fenced back yard to the other without interruption. Superior did everything on time save one day late on the start due to [redacted]. The fence quality was above standard and we are pleased with the experience.

The father-in-law who was former owner of Superior Fence Co did a fence for us 3 years ago which is already falling apart. New owner the son-in-law did iron gates for us which were great. We then asked him to give us a bid to redo the wood fencing which is falling apart. We decided on the fence, pricing and all was to go forward. After a month of exchanging phone calls (us doing the calling with little response from Superior Fence Co) a date was scheduled. Three days prior for the work to begin, we called to confirm. After two more follow-up phone calls we receive an e-mail saying it would be best if we had a contractor do the fencing. Why did they not let us know this when they came out for the bid and wait until the last minute to let us know. Personally we feel they had other larger jobs and could not be bothered doing our smaller job. Very poor business practice on all levels.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In regard to the 72 hour cancellation comment. There was no opportunity or reason to cancel at that point. Dave told us he was 2-3 weeks away from starting the project. We agreed to this time frame. We did however decide to cancel within 72 hours of him not showing up or returning our call on the day he told us he would start.. 
Regarding the 4/4/16 Revdex.com response from SuperiorThis is the FIRST TIME he has mentioned that he had purchased the supplies to complete the fence job, his justification for keeping the deposit. Upon investigation, we learned that he never called Miss Utility to have our yard marked. A ticket was never established. 
The bottom line is Superior Fence never showed up (even a day late) when he said he would start. He didn't return any of our phone calls (which seems to be a recurring theme in other complaints/reviews we've read), thus creating the reason for our concern. Thus, we didn't see the point in waiting a few days or even a week to see if he would show up.
Since I am the customer submitting this complaint, I don't believe you have the control to "consider this matter closed".
I have taken matters into my own hands to bring resolution to this matter. There is a legal code 18.2 - 200.1, Failure to perform promise for construction , ect., in return for advances. under this code, keeping such deposit constitutes felony larceny. I sent Superior Fence a registered letter explaining the events and requesting our deposit. Under the code, the company has 15 to to comply. After such time, the county sheriff was contacted. They contacted the Commonwealth Attorney, who was ready to put out a warrant for Mr. [redacted]'s arrest. The Deputy gave Mr. [redacted] a courtesy call and explained what he was facing. He suggested that he settle the matter, but said it was only a suggestion. Within 2 hours, I received a text message, from Superior Fence, informing me that my deposit had been left at my front door.
Mr Dave [redacted], I now consider this matter closed.
[redacted]

The purchase date was 2/27/16. The problem occurred on 3/18/16. This is well within the 2-3 week window. I am always in a hurry to collect homeowners deposits so that I can get them on my schedule to have their fence completed within a stated timeframe. 
I have consulted with my attorney and have concluded that I am well within my rights to keep the deposit due to the fact that I had  a trailer full of posts and concrete ready to takedown his existing fence and install his posts that weekend. Again, well within the 2-3 week start window.
Not to mention that each day it rains in a given window of time, a day is added to that window. Common sense dictates this.
I don't "whine" about anything. I was simply making a factual statement. What I do is simply adhere to each letter of my contracts, build a high quality fence and move on to the next.
This matter is closed to me and want no further correspondence referring to this matter.

The purchase date was 2/27/16. The problem occurred on 3/18/16. This is well within the 2-3 week window. I am always in a hurry to collect homeowners deposits so that I can get them on my schedule to have their fence completed within a stated timeframe. I have consulted with my attorney and have concluded that I am well within my rights to keep the deposit due to the fact that I had  a trailer full of posts and concrete ready to takedown his existing fence and install his posts that weekend. Again, well within the 2-3 week start window.Not to mention that each day it rains in a given window of time, a day is added to that window. Common sense dictates this.I don't "whine" about anything. I was simply making a factual statement. What I do is simply adhere to each letter of my contracts, build a high quality fence and move on to the next.This matter is closed to me and want no further correspondence referring to this matter.

Well, this experience did not go how I expected it should go when contracting a fence for my yard. Firstly we contacted him to install a fence that would enclose the entirety of my property. He brought over pamphlets on the types of vinyl fence he offers which he orders from a separate company. We picked a fence with slats that had 2 inch gaps so our little dog won't be able to put his head through and escape. He assured us that our dog won't be able to escape, gave us a 2 week estimate time frame for install, and took our deposit to order the fence parts. In 2 weeks we tried contacting him leaving a voicemail (because he never answers his phone, I think he screens his calls) he EMAILED back that the fence was not ready yet. Left more voicemails and emailed him for the next 3 weeks to get status updates because he did not keep us informed throughout the process, nor answered his phone. Finally we had a tentative day for install, which BTW was forecasted for afternoon rain. I waited all day and he finally showed up about an hour before it started to pour down. He didn't knock on the door to let me know he was here, just went to the back and started laying all the fence parts out......then just left. No "I'll be back tomorrow" or any kind of explanation on why he was so late. Anyway, emailed him again and he replied he would be back on Saturday to finish the work. Showed up Saturday to finish the fence. Again, just went out back and started working without a hello. After fence was installed he left without putting on the gate. Said the concrete had to set before the gate was put in. Ok, understandable. Upon further inspection of the fence I realized it wasn't installed according to what we discussed or was planned. He installed the fence a full foot short of the back boundary of my yard. His measurements were definitely off. The vinyl fence isn't the best quality as well. The slats pop on at the bottom with the top fixed on by glue instead of being insetted to the horizontal slats. I've had to pop a few back in already.He showed up a couple days later when we were not home and installed the gate which we noticed after we got home. We realized the gate was not wide enough to close the gap properly and was hanging at the fullest extension of the bolt. Then I got an email from him saying he would be in the neighborhood the next day, told me to put a check for the balance in my mailbox and he would swing by and pick it up. When I asked about why the fence was short of my property line or what was up with the gate he would not comment. Email silence. And guess what, my dog can get through the fence by the posts because the gap was larger than 2 inches! I know this because he decided to go out on a field trip exploring the neighborhood! I DO NOT recommend Superior Fence......unreliable, material does not meet expectations, communication is seriously lacking, and end product was not exactly what was contracted and planned. My opinion is he is inexperienced as a fence contractor without any sort of people skills. I suggest if you are looking for a fence contractor pass this one up and look around for someone else. I made the mistake of working with him because he was recommended by the builder's sales person. I should have listened to my gut and looked for someone else. 2 stars instead of 1 because there IS a fence installed and I'm hoping I can fix it to the standards I need it at, which of course is going to cost more money than the almost 5 grand I already dropped on it.

Obviously this is one of those 1 in 200 homeowners who can't be made happy by anything you do for them. There are reasons why I have an A+ rating w/the Revdex.com.
The contract states that no cancelation can be made after 72 hours from the date of the contract.
If you read the back of...

any VA Fence Contract, it clearly states that the contractor cannot be held responsible for any unavoidable delays and gives details as to such. He obviously didn't read the back of the contract. All efforts were made to start the fence on time. I think starting the fence one day after the day I told him I would start doesn't justify canceling or calling the local police. Our local police has better things to do and also have nothing to do with enforcing service contracts. Many of my customers are local police officers.His loss!! For all of you who are happy with Superior Fence, thank you for your business and for the hundreds of referrals that I have received from you over the years.

Review: This man definitely has communication problems. I'll try to keep my review short. Bottom line is DO NOT EVEN WASTE YOUR TIME WITH THIS COMPANY.

We obtained three estimates for replacing our existing fence. Our last estimate was with Superior. They had installed the original fence some 12 years ago.

He gave us a good estimate and we elected to go with him. We called him within an hour of getting the estimate. He told us the job would be done within a 2-3 week window.He was in a very big hurry to get our deposit on that Saturday evening, so we put it in the mail box as he requested.

On March 11th he called and said the fence would be started on the 18th and would be completed on the 21st. On the 18th, my wife sent me text several times saying that he had not shown up. I called 3 times and left messages but never heard from him. The last message I left I expressed my concern about him not showing up, not returning my calls and him having our deposit.

Upon arriving home Friday evening, I called him from my wife's phone and he answered right away. I was furious and hung up. After fuming all night and discussing the matter with my wife, I called him on Saturday morning and had to leave a message. The message was we decided to cancel the job and wanted our deposit back. I explained that we made this decision because of his lack of communication.

Being concerned about my deposit, I called the county sheriff's office to see what I could do to insure I got my deposit back. The officer took my information and said he would get back to me.He called me back and said he left a message and informed me of my legal path.

Within an hour, I received a text from the owner stating he put my deposit in the mail. He went on to whine about "the first time in 20 years of getting a call from the local police about a homeowner wanting their deposit back because a contractor is a day late starting a job".

I simply replied this could have been avoided with communication.Desired Settlement: I would like my refund in a prompt and timely matter.

Business

Response:

Obviously this is one of those 1 in 200 homeowners who can't be made happy by anything you do for them. There are reasons why I have an A+ rating w/the Revdex.com. The contract states that no cancelation can be made after 72 hours from the date of the contract.If you read the back of any VA Fence Contract, it clearly states that the contractor cannot be held responsible for any unavoidable delays and gives details as to such. He obviously didn't read the back of the contract. All efforts were made to start the fence on time. I think starting the fence one day after the day I told him I would start doesn't justify canceling or calling the local police. Our local police has better things to do and also have nothing to do with enforcing service contracts. Many of my customers are local police officers.His loss!! For all of you who are happy with Superior Fence, thank you for your business and for the hundreds of referrals that I have received from you over the years.

Business

Response:

The purchase date was 2/27/16. The problem occurred on 3/18/16. This is well within the 2-3 week window. I am always in a hurry to collect homeowners deposits so that I can get them on my schedule to have their fence completed within a stated timeframe. I have consulted with my attorney and have concluded that I am well within my rights to keep the deposit due to the fact that I had a trailer full of posts and concrete ready to takedown his existing fence and install his posts that weekend. Again, well within the 2-3 week start window.Not to mention that each day it rains in a given window of time, a day is added to that window. Common sense dictates this.I don't "whine" about anything. I was simply making a factual statement. What I do is simply adhere to each letter of my contracts, build a high quality fence and move on to the next.This matter is closed to me and want no further correspondence referring to this matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In regard to the 72 hour cancellation comment. There was no opportunity or reason to cancel at that point. Dave told us he was 2-3 weeks away from starting the project. We agreed to this time frame. We did however decide to cancel within 72 hours of him not showing up or returning our call on the day he told us he would start.. Regarding the 4/4/16 Revdex.com response from SuperiorThis is the FIRST TIME he has mentioned that he had purchased the supplies to complete the fence job, his justification for keeping the deposit. Upon investigation, we learned that he never called Miss Utility to have our yard marked. A ticket was never established. The bottom line is Superior Fence never showed up (even a day late) when he said he would start. He didn't return any of our phone calls (which seems to be a recurring theme in other complaints/reviews we've read), thus creating the reason for our concern. Thus, we didn't see the point in waiting a few days or even a week to see if he would show up.Since I am the customer submitting this complaint, I don't believe you have the control to "consider this matter closed".I have taken matters into my own hands to bring resolution to this matter. There is a legal code 18.2 - 200.1, Failure to perform promise for construction , ect., in return for advances. under this code, keeping such deposit constitutes felony larceny. I sent Superior Fence a registered letter explaining the events and requesting our deposit. Under the code, the company has 15 to to comply. After such time, the county sheriff was contacted. They contacted the Commonwealth Attorney, who was ready to put out a warrant for Mr. [redacted]'s arrest. The Deputy gave Mr. [redacted] a courtesy call and explained what he was facing. He suggested that he settle the matter, but said it was only a suggestion. Within 2 hours, I received a text message, from Superior Fence, informing me that my deposit had been left at my front door.Mr Dave [redacted], I now consider this matter closed.

We chose Superior Fence Company based on a recommendation from a fence supplier, price and timing. Of 2 fence companies quoting, Superior was 25% less expensive. We were moving and needed the fence built on short notice so we could move dogs from one fenced back yard to the other without interruption. Superior did everything on time save one day late on the start due to [redacted]. The fence quality was above standard and we are pleased with the experience.

Well, this experience did not go how I expected it should go when contracting a fence for my yard. Firstly we contacted him to install a fence that would enclose the entirety of my property. He brought over pamphlets on the types of vinyl fence he offers which he orders from a separate company. We picked a fence with slats that had 2 inch gaps so our little dog won't be able to put his head through and escape. He assured us that our dog won't be able to escape, gave us a 2 week estimate time frame for install, and took our deposit to order the fence parts. In 2 weeks we tried contacting him leaving a voicemail (because he never answers his phone, I think he screens his calls) he EMAILED back that the fence was not ready yet. Left more voicemails and emailed him for the next 3 weeks to get status updates because he did not keep us informed throughout the process, nor answered his phone. Finally we had a tentative day for install, which BTW was forecasted for afternoon rain. I waited all day and he finally showed up about an hour before it started to pour down. He didn't knock on the door to let me know he was here, just went to the back and started laying all the fence parts out......then just left. No "I'll be back tomorrow" or any kind of explanation on why he was so late. Anyway, emailed him again and he replied he would be back on Saturday to finish the work. Showed up Saturday to finish the fence. Again, just went out back and started working without a hello. After fence was installed he left without putting on the gate. Said the concrete had to set before the gate was put in. Ok, understandable. Upon further inspection of the fence I realized it wasn't installed according to what we discussed or was planned. He installed the fence a full foot short of the back boundary of my yard. His measurements were definitely off. The vinyl fence isn't the best quality as well. The slats pop on at the bottom with the top fixed on by glue instead of being insetted to the horizontal slats. I've had to pop a few back in already.He showed up a couple days later when we were not home and installed the gate which we noticed after we got home. We realized the gate was not wide enough to close the gap properly and was hanging at the fullest extension of the bolt. Then I got an email from him saying he would be in the neighborhood the next day, told me to put a check for the balance in my mailbox and he would swing by and pick it up. When I asked about why the fence was short of my property line or what was up with the gate he would not comment. Email silence. And guess what, my dog can get through the fence by the posts because the gap was larger than 2 inches! I know this because he decided to go out on a field trip exploring the neighborhood! I DO NOT recommend Superior Fence......unreliable, material does not meet expectations, communication is seriously lacking, and end product was not exactly what was contracted and planned. My opinion is he is inexperienced as a fence contractor without any sort of people skills. I suggest if you are looking for a fence contractor pass this one up and look around for someone else. I made the mistake of working with him because he was recommended by the builder's sales person. I should have listened to my gut and looked for someone else. 2 stars instead of 1 because there IS a fence installed and I'm hoping I can fix it to the standards I need it at, which of course is going to cost more money than the almost 5 grand I already dropped on it.

Very unprofessional

My wife and I moved into a new construction this week. We used Superior Fence based on the builder’s recommendation. We established an installation date with the company which they committed they could meet. They did not show up at the committed installation date. We contacted them when they didn't show up, and the owner blamed us because he had the wrong date in his planner. He committed to come the next day. He did not show up then either. Due to the delay, we had to cancel our vacation plans. We did not hear from them for three days. Then we came home after the fourth day, and the posts for the fence were up. Unfortunately the posts were set inside of our irrigation system, so we will only be watering the fence based on the placement. We received no communication that they were coming to install the posts. When we called to ask about the posts being placed inside of our irrigation system we were basically told it was our problem, and that they placed the posts where the posts should be. They told us we need to work with the builder to fix the irrigation system. We’ve had to stop the work on the fence to try to get a resolution to the irrigation issue.

Throughout the process the owner of the company has not been apologetic to the fact that my wife and I have missed our vacation or that he has created an additional burden for us because we have to get our irrigation system changed. He has had an accusatory demeanor as if the issues have been our fault.

I am communicating with rest of our neighbors who are still moving in to steer clear of this company. I would not advise anyone else work with them after the experience we have had.