Superior Financial Services Inc.

This was our Experience at Sunnyside Audi/ Pearl RoadMiddleburg Heights Ohio / 440-243-
On Sunday January 24, three of us went to dealerships after investigating multiple Audi Aused for sale The dealership was closed and we took the opportunity to view the car in questionWe returned on Thursday January 28, about 6:15pmWalking into the show room we were directed to Matt S***, his greeting was welcoming and he asked questions and then pulled the car up front and plated it so we could take it for a test driveUpon returning, we engaged in conversation with him on the car, its history and maintenance recordsHe was informative and thoroughWe then made an offer based on comparables like / similarHe turned around and asked the man at the Desk directly behind him to come over; He was the Used Car Sales Manager, Jerry M***His demeanor was Curt, Dismissive and he Laughed at us for the offer we madeHe went on looking at the desk, on how much mo

I had had been working with a salesperson on a deal to purchase a vehicleI had via text, and amount per month payment, and the amount of taxes that were to be included into the dealAfter we AGREED upon this deal and amount, I made a deposit to hold the vehicleA few hours later, I was contacted by the Finance Manager, and was told that the tax amount was different, and they were not including them, and I would have to almost double, either out of pocket, or financed into the deal - changing the agreed upon terms and payment amountThis was not my mistake, and we had an agreed upon deal via TEXT, and via deposit madeI informed them they needed to hold up their end of the bargain, and I wanted to know WHY they I was getting different numbers hours laterI was then hung up on when I questioned them

They are horrible, some of the worst customer service and unprofessional-ism from management and finance directorsThis place shouldnt even be allowed to sell vehiclesFrom the start, the lack of consider for customer care or knowledge in selling a vehicle to the sheer attitude of the management, As if you are doing them a favor by buying a vehicle from their dealershipIt's pathetic the childish behavior this dealership towards their profession of selling automobiles Save your money and go to a reputable dealership!!!!! The GM "mike" to the most disrespectful and incompetent "Mike" the sales managers should all be unemployed! They change the agreed upon price of the vehicle after taking a deposit and know nothing of taxes laws or charges