Superior Financing Inc

Complaint: ***
I am rejecting this response because:
I was never told about the inspection fee up frontThey only did a visual inspectionPlus the technician was very uncertain about the cost of repairHe told me he can’t tell me for sure until they take it apartYou can’t expect me to pay for one hour of labor when you only spent not more than minute for a visual inspection
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Subaru of America has, again, denied the repair We are very sorry, there is nothing further for us to do Please have *** *** advise us when he will be picking up his car Lane R*** General Manager

Complaint: ***
I am rejecting this response because: Due to this type of fraudulent behavior -as of today my credit score dropped points (I have a copy) This could make a huge difference if I were going to make a purchase I again, ask for my deposit ($3000) back as minor compensation As Mr*** is aware - there were loans for the same title of car This is a problem made by his company, not me
Sincerely,
*** ***

*** ***We have been able to reach an amicable resolution with *** ***, he has agreed to a credit of $to be used for parts, service or the purchase of a new or used vehicle from Suburban Subaru Please contact me if you have any further comments, questions or concerns
Sincerely, Lane R*** General Manager

Complaint: ***
I am rejecting this response because: I would also like to point out that the dealership stated that the vehicle hit 31psi of Turbo Boost when in fact the readings show "Manifold Pressure" and that in fact is not Turbo boost, there are several ways to measure "pressure" most are plus and minus ambient pressure, which is about 14.7psi at sea levelThe readings state the vehicle hit psi of "Manifold Pressure" now, 31.2-14.7=The turbo Boost pressure, makes a lot more sense nowNow this also proves my vehicle was in fact stockI actually have a friend who has the same vehicle and is stock with just more thousand miles than meHis car hits psi of turbo boost, if the dealership or whoever plugged in his car to review the ECU it should show his "Manifold Pressure" to be at around psi no computer tune or anythingHe would be okay with Subaru reviewing and inspecting for any mods because Subaru claims that the STI turbo boost stops at 14psi so why did my vehicle and his vehicle exceed those limits being factory stock?
Sincerely,
*** ***

We've reviewed the transaction, we've spoken with the customer and returned her deposit

Complaint: ***
I am rejecting this response because: The dealership completely ignored my response about the "Spooling Turbo" and Manifold PressureAgain you cannot claim Manifold Pressure as if it was Turbo Boost Pressure because it isn'tThe turbo was spoiling at its stock capacityThe dealership nor does SOA have physical or concrete proof on the vehicle being modifiedAlso had more news about the engine, what seems to be "Ringland" failure, a very common problem with the Subaru STI
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: It was a major "mistake" as Mr*** put's it Having three loans is more than a mistake Again, I request $
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Suburban Subaru of Vernon is and was the only dealership/shop that worked on the vehicleI did not and would not tamper with the engineI insist a Subaru of America zone rep to inspect the vehicle for any signs of mods while I am physically presentAgain I would settle for either a replacement or a refund
Sincerely,
*** ***

Ms***, I appreciate Ms*** position, unfortunately, this was not fraudulent behavior, it was a mistake The mistake has been rectified Sincerely, *** ***General Manager

As a follow up to my previous
response, it was discovered that Mr. [redacted]’s son, [redacted], brought us the vehicle.  The car was brought to us, possibly by
mistake since we don't have a body shop, we were asked to inspect it, we received signed authorization for it, we
inspected it, and we gave them the results.  We did everything we were asked to do and were supposed to do: we deserve to be paid for
it.  I’m happy to discuss this with Mr.
[redacted] at his convenience.

Complaint was brought to us by [redacted] brother, not our customer.  We have spoken with our customer and based on the circumstances, we've elected to refund him his money, this should satisfy the complaint.  Sincerely, Lane R[redacted]

Complaint: [redacted]
I am rejecting this response because: You should not be charging $114 for doing a visual inspection that did not take you more than 5 minutes to do.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response becauseThe customer did not "repeatedly" request this to be done.
Sincerely,
[redacted]

[redacted] On Saturday, August 27th, [redacted] brought his 2016 Subaru [redacted] to us with a request to inspect his engine for lack of power.  Time and mileage from the date of purchase claim that this vehicle is well within the 3 year/36000-mile warranty provided by Subaru of America, thus...

all repairs should be at no cost to the customer.  We inspected the vehicle, found metal shavings in the engine, a bad turbo and exhaust, as well as bald tires.  These conditions, not beingconsistent with a 12k mile vehicle, required us to continue our investigation to include the computer which we did on Monday August 29th.  After a review of its readings, it appears the vehicle has been modified.   The vehicle limits set by the manufacturer allow for RPM’s of 6500 before it shuts down, this vehicle was pushed to 8300 RPM.  The limits of the turbo boost are set for 14 PSI, the turbo was spinning at 31.2 PSI, and the vehicle was driven at a high rate of speed, 143 MPH.  These built in limits are set and not designed to be changed.  Based on this, we informed the customer that we were unable to continue with any repair or provide any complimentary alternate transportation until we hear from Subaru of America and receive authorization.  Once Subaru reviewed the documentation, they advised us that the warranty had been voided since the vehicle had been altered.   The computer readings clearly demonstrate that this vehicle was tampered with and operated well beyond its limits.  It is clearly stated in Subaru's warranty booklet that all warranties become void once a vehicle has been altered.  [redacted] received this book the day they took delivery of this vehicle.  As a franchised dealer, we are authorized to operate under the guidelines provided us by the manufacturer.  [redacted] issue is not with Suburban Subaru, we therefore decline his request for a new vehicle.  Please feel free to contact me again if you have any further questions, comments or concerns.     Respectfully,  Lane R[redacted] General Manager

Mr. [redacted] has been to the dealership, he spoke with the manager that handled his transaction, some adjustments have been made and Mr. [redacted] appears to be satisfied.  Please don't hesitate to contact me again if the need arises.  Thank you, Lane R[redacted]General Manager

To Whom it May Concern, I personally spoke and emailed Mr. [redacted], as did our Finance Manager and our Business Development Center Manager.  We were threatened with negative social media posts if we were unable to accommodate his requests.  He has since followed through on his threats, as well as contacted you.  It was always, has been and still is our goal to help him into a vehicle of his choice, or any vehicle for that matter, unfortunately, his current circumstances combined with our banks lending policies will not allow us to comply.  We are sorry for the outcome, and are still unable to have these inquiries removed.   Sincerely, Lane R[redacted]General Manager

Ms. [redacted], The original loan with [redacted] has been rescinded and the new loan is in place.  The Fifth Third loan has been cancelled and I am currently waiting for letter from them to provide to Ms. [redacted].  Credit Bureaus allow consumers to shop for terms, thus multiple...

inquiries will not affect a credit score as long as a loan is originated in a timely fashion.  Since a loan was generated for this purchase, her score would not be adversely affected by the second inquiry, thus there is no letter to provide her with.  The $3000.00 was the down payment for the vehicle and the remaining balance was financed.  It is not something that can be returned.  Attached is a letter I have sent to Ms. [redacted] when this matter was first brought to my attention.  If I may be of any further assistance, please don't hesitate to contact me again. Sincerely, [redacted]General Manager

To Whom it May Concern:Unfortunately, inquiries were made on the consumers behalf in an attempt to secure financing for a vehicle.  The customer asked us repeatedly to do so, we complied, these are legitimate inquiries.  We are unable to have them removed.  We apologies for any...

inconvenience this may have caused.....Please call, email or text with questions, comments or concerns...Sincerely, Lane R[redacted]General ManagerOffice:  ###-###-####Cell:      ###-###-####