Complaint was brought to us by [redacted] brother, not our customer We have spoken with our customer and based on the circumstances, we've elected to refund him his money, this should satisfy the complaint Sincerely, Lane R***
As a follow up to my previous response, it was discovered that Mr [redacted] ’s son, ***, brought us the vehicle The car was brought to us, possibly by mistake since we don't have a body shop, we were asked to inspect it, we received signed authorization for it, we inspected it, and we gave them the results We did everything we were asked to do and were supposed to do: we deserve to be paid for it I’m happy to discuss this with Mr [redacted] at his convenience
Complaint: [redacted] I am rejecting this response because: You should not be charging $for doing a visual inspection that did not take you more than minutes to do Sincerely, [redacted]
Ms***, The original loan with [redacted] has been rescinded and the new loan is in place The Fifth Third loan has been cancelled and I am currently waiting for letter from them to provide to Ms [redacted] Credit Bureaus allow consumers to shop for terms, thus multiple inquiries will not affect a credit score as long as a loan is originated in a timely fashion Since a loan was generated for this purchase, her score would not be adversely affected by the second inquiry, thus there is no letter to provide her with The $was the down payment for the vehicle and the remaining balance was financed It is not something that can be returned Attached is a letter I have sent to Ms [redacted] when this matter was first brought to my attention If I may be of any further assistance, please don't hesitate to contact me againSincerely, [redacted] General Manager
[redacted] On Saturday, August 27th, [redacted] brought his Subaru [redacted] to us with a request to inspect his engine for lack of power Time and mileage from the date of purchase claim that this vehicle is well within the year/36000-mile warranty provided by Subaru of America, thus all repairs should be at no cost to the customer We inspected the vehicle, found metal shavings in the engine, a bad turbo and exhaust, as well as bald tires These conditions, not beingconsistent with a 12k mile vehicle, required us to continue our investigation to include the computer which we did on Monday August 29th After a review of its readings, it appears the vehicle has been modified The vehicle limits set by the manufacturer allow for RPM’s of before it shuts down, this vehicle was pushed to RPM The limits of the turbo boost are set for PSI, the turbo was spinning at PSI, and the vehicle was driven at a high rate of speed, MPH These built in limits are set and not designed to be changed Based on this, we informed the customer that we were unable to continue with any repair or provide any complimentary alternate transportation until we hear from Subaru of America and receive authorization Once Subaru reviewed the documentation, they advised us that the warranty had been voided since the vehicle had been altered The computer readings clearly demonstrate that this vehicle was tampered with and operated well beyond its limits It is clearly stated in Subaru's warranty booklet that all warranties become void once a vehicle has been altered [redacted] received this book the day they took delivery of this vehicle As a franchised dealer, we are authorized to operate under the guidelines provided us by the manufacturer [redacted] issue is not with Suburban Subaru, we therefore decline his request for a new vehicle Please feel free to contact me again if you have any further questions, comments or concerns Respectfully, Lane R [redacted] General Manager
Mr [redacted] has been to the dealership, he spoke with the manager that handled his transaction, some adjustments have been made and Mr [redacted] appears to be satisfied Please don't hesitate to contact me again if the need arises Thank you, Lane R***General Manager
To Whom it May Concern, I personally spoke and emailed Mr [redacted] , as did our Finance Manager and our Business Development Center Manager We were threatened with negative social media posts if we were unable to accommodate his requests He has since followed through on his threats, as well as contacted you It was always, has been and still is our goal to help him into a vehicle of his choice, or any vehicle for that matter, unfortunately, his current circumstances combined with our banks lending policies will not allow us to comply We are sorry for the outcome, and are still unable to have these inquiries removed Sincerely, Lane R***General Manager
Complaint was brought to us by [redacted] brother, not our customer We have spoken with our customer and based on the circumstances, we've elected to refund him his money, this should satisfy the complaint Sincerely, Lane R***
As a follow up to my previous response, it was discovered that Mr [redacted] ’s son, ***, brought us the vehicle The car was brought to us, possibly by mistake since we don't have a body shop, we were asked to inspect it, we received signed authorization for it, we inspected it, and we gave them the results We did everything we were asked to do and were supposed to do: we deserve to be paid for it I’m happy to discuss this with Mr [redacted] at his convenience
Complaint: [redacted] I am rejecting this response because: You should not be charging $for doing a visual inspection that did not take you more than minutes to do Sincerely, [redacted]
Ms***, The original loan with [redacted] has been rescinded and the new loan is in place The Fifth Third loan has been cancelled and I am currently waiting for letter from them to provide to Ms [redacted] Credit Bureaus allow consumers to shop for terms, thus multiple inquiries will not affect a credit score as long as a loan is originated in a timely fashion Since a loan was generated for this purchase, her score would not be adversely affected by the second inquiry, thus there is no letter to provide her with The $was the down payment for the vehicle and the remaining balance was financed It is not something that can be returned Attached is a letter I have sent to Ms [redacted] when this matter was first brought to my attention If I may be of any further assistance, please don't hesitate to contact me againSincerely, [redacted] General Manager
[redacted] On Saturday, August 27th, [redacted] brought his Subaru [redacted] to us with a request to inspect his engine for lack of power Time and mileage from the date of purchase claim that this vehicle is well within the year/36000-mile warranty provided by Subaru of America, thus all repairs should be at no cost to the customer We inspected the vehicle, found metal shavings in the engine, a bad turbo and exhaust, as well as bald tires These conditions, not beingconsistent with a 12k mile vehicle, required us to continue our investigation to include the computer which we did on Monday August 29th After a review of its readings, it appears the vehicle has been modified The vehicle limits set by the manufacturer allow for RPM’s of before it shuts down, this vehicle was pushed to RPM The limits of the turbo boost are set for PSI, the turbo was spinning at PSI, and the vehicle was driven at a high rate of speed, MPH These built in limits are set and not designed to be changed Based on this, we informed the customer that we were unable to continue with any repair or provide any complimentary alternate transportation until we hear from Subaru of America and receive authorization Once Subaru reviewed the documentation, they advised us that the warranty had been voided since the vehicle had been altered The computer readings clearly demonstrate that this vehicle was tampered with and operated well beyond its limits It is clearly stated in Subaru's warranty booklet that all warranties become void once a vehicle has been altered [redacted] received this book the day they took delivery of this vehicle As a franchised dealer, we are authorized to operate under the guidelines provided us by the manufacturer [redacted] issue is not with Suburban Subaru, we therefore decline his request for a new vehicle Please feel free to contact me again if you have any further questions, comments or concerns Respectfully, Lane R [redacted] General Manager
Mr [redacted] has been to the dealership, he spoke with the manager that handled his transaction, some adjustments have been made and Mr [redacted] appears to be satisfied Please don't hesitate to contact me again if the need arises Thank you, Lane R***General Manager
To Whom it May Concern, I personally spoke and emailed Mr [redacted] , as did our Finance Manager and our Business Development Center Manager We were threatened with negative social media posts if we were unable to accommodate his requests He has since followed through on his threats, as well as contacted you It was always, has been and still is our goal to help him into a vehicle of his choice, or any vehicle for that matter, unfortunately, his current circumstances combined with our banks lending policies will not allow us to comply We are sorry for the outcome, and are still unable to have these inquiries removed Sincerely, Lane R***General Manager