Superior Flood Restoration Inc

To Whom It May Concern,Superior Restoration was called out by *** *** on November , to provide her with anestimate for mold remediation due to the fact her tenant had mold testing performed and the testcame back with elevated spores more than times the allowable levels.At the time of Superior Restoration's arrival on November , 2014, there was elevated moistureon the shower walls and floors, as well as the walls of the closet and bedroomThe moisturelevels were tested with a Protometer moisture meter which can read moisture through tile as wellas drywallThis in no way makes Superior Restoration tile expertsSuperior Restoration hastools that enable us to test for moisture in all areasAlthough Superior Restoration does notemploy plumbers, it is evident with the elevated moisture and mold levels that there must be awater source coming from somewhere causing the elevated moisture and mold spore count, andthis concern should be addressed by a plumberAt the time of Superior Restoration's inspectionit was recommended that Ms*** contact a plumber to find the source of the problem.On November 21, 2014, Superior Restoration provided Ms*** with an estimate for moldremediation in the amount of $8,This estimate included extensive contents and structuralcleaning which is part of the mold remediation processAt that time Ms*** stated she wouldbe obtaining other estimates for the work neededSuperior Restoration has no knowledge ofwhether other estimates were obtained by Ms*** or not.On November 25, 2014, Ms*** called Superior Restoration and asked if we would be willing todo the work for $8,Superior Restoration agreed to this and Ms*** signed a contract formold remediation to be performed in the amount of $8,Ms*** requested a start date ofDecember 1, Ms*** did not sign the contract under duress, as she called SuperiorRestoration requesting work to be performed in the amount of $8,Superior Restorationcould not force her to call or sign a contractMs*** called Superior Restoration directly andsigned the contract of her own free will.Superior Restoration began extensive cleaning of the contents and structure on December 1,An on-site storage container was also rented in order to store the cleaned contents to avoidany cross contamination.On December 5, 2014, after Superior Restoration had spent almost four full days cleaning andpacking contents, Ms*** decided to terminate the workMs*** had paid $8,at thebeginning of the projectAt the time of the termination of the contract, Superior Restorationprovided a contract in the amount of $6,for the work that had already been performed.Superior Restoration provided Ms*** with a refund in the amount of $1,608.00, which is thedifference between the $,she paid and the $6,for the work actually performed upto the termination of the contract.At this time we still decline the refund Ms*** is requesting in the amount of $6,.00, as thework was performed by Superior Restoration, and this work has been evidenced with signedcontracts and photos.Photos and copies of signed contracts were provided previouslyPlease reference thosedocumentsIf you are unable to reference them, then please let me know and I can send themagain.Sincerely,*** ***Office Manager

To Whom It May Concern,Superior Restoration was called out by *** *** on November , to provide her with anestimate for mold remediation due to the fact her tenant had mold testing performed and the testcame back with elevated spores more than times the allowable levelsAt the time of Superior Restoration's arrival on November , 2014, there was elevated moistureon the shower walls and floors, as well as the walls of the closet and bedroomThe moisturelevels were tested with a Protometer moisture meter which can read moisture through tile as wellas drywallThis in no way makes Superior Restoration tile expertsSuperior Restoration hastools that enable us to test for moisture in all areasAlthough Superior Restoration does notemploy plumbers, it is evident with the elevated moisture and mold levels that there must be awater source coming from somewhere causing the elevated moisture and mold spore count, andthis concern should be addressed by a plumberAt the time of Superior Restoration's inspectionit was recommended that Ms*** contact a plumber to find the source of the problemOn November 21, 2014, Superior Restoration provided Ms*** with an estimate for moldremediation in the amount of $8,This estimate included extensive contents and structuralcleaning which is part of the mold remediation processAt that time Ms*** stated she wouldbe obtaining other estimates for the work neededSuperior Restoration has no knowledge ofwhether other estimates were obtained by Ms*** or notOn November 25, 2014, Ms*** called Superior Restoration and asked if we would be willing todo the work for $8,Superior Restoration agreed to this and Ms*** signed a contract formold remediation to be performed in the amount of $8,Ms*** requested a start date ofDecember 1, Ms*** did not sign the contract under duress, as she called SuperiorRestoration requesting work to be performed in the amount of $8,Superior Restorationcould not force her to call or sign a contractMs*** called Superior Restoration directly andsigned the contract of her own free willSuperior Restoration began extensive cleaning of the contents and structure on December 1,An on-site storage container was also rented in order to store the cleaned contents to avoidany cross contaminationOn December 5, 2014, after Superior Restoration had spent almost four full days cleaning andpacking contents, Ms*** decided to terminate the workMs*** had paid $8,at thebeginning of the projectAt the time of the termination of the contract, Superior Restorationprovided a contract in the amount of $6,for the work that had already been performed.Superior Restoration provided Ms*** with a refund in the amount of $1,608.00, which is thedifference between the $,she paid and the $6,for the work actually performed upto the termination of the contractAt this time we still decline the refund Ms*** is requesting in the amount of $6,.00, as thework was performed by Superior Restoration, and this work has been evidenced with signedcontracts and photosPhotos and copies of signed contracts were provided previouslyPlease reference thosedocumentsIf you are unable to reference them, then please let me know and I can send themagainSincerely,
*** ***
Office Manager

On November 21, *** *** contacted Superior RestorationShe stated she had a leak inher home and her tenant had mold growing on her contents due to this leakMs*** requestedSuperior Restoration come to the home to perform an inspection and provide an estimate for theremediation.When
Superior Restoration arrived to the home, Ms*** asked our technician if she had anactive leakThe technician stated that we aren't plumbers and she would need to contact aplumber or leak detection company to determine if there was an active leak causing the moldgrowthOur technician did identify some cracks and water seepage in the shower tile groutHedid not say it was from a leak, but the shower was not sealed properly and could be an area ofconcern.The tenant living at the property had a mold test performed prior to our inspection, and the reportidentified elevated mold sporesWhen the technician wrote up the estimate, he wrote it based onthe mold report provided by the tenantThere wasn't visible mold growth on walls andcabinetry; however, there was visible mold growth on the tenant's contents including pictures,clothing, bedding, furniture, etcThe estimate the technician provided the homeowner was forsetting up contained areas, placing dr*** equipment, as well as placing negative air machines, inorder to clean and remove mold spores and moisture from the airThe estimate also included adisinfecting and cleaning of all the contents in the affected areaThis type of cleaning is verydetailed and labor intensiveThe estimate also included packing and storing the cleanedcontents, as well as the unaffected contents, in a rented, onsite storage container.Ms*** got several estimates over the course of several days and she called Superior Restorationon December 1, requesting Superior to do the workOur original estimate was in theamount of$9244; however, Ms*** asked if we would be willing to give a discount for theproject if she chose Superior RestorationThe homeowner signed the contract in the amount of$8,on December 1, Superior Restoration began work the following dayWe beganthe project by placing containments, air cleaning and dr*** equipmentThen we began theextensive cleaning processOn December 5, 2014, Ms*** decided to discontinue services withSuperior RestorationBecause Superior Restoration had already been cleaning and packingcontents for two full days, we had to bill her for work already performedThere was a storagecontainer that was rented by Superior on behalf of Ms*** already being packedOf the $8000contract $6,of work had already been performed by the time the contract was terminated onDecember 5, Ms*** was aware that by terminating the contract she would still beresponsible for the work already performed, and she signed paperwork stating she was aware andalso signed a "Hold Harmless Agreement" due to removal of Superior Restoration from theproject prior to completionMs*** had previously issued Superior Restoration a check in theamount of$on December 1, Once Ms***'s check had cleared the bank, SuperiorRestoration then issued her a refund in the amount of$The majority of the work andcleaning had already been performed by the time Ms*** had terminated the contract, so a thirdparty coming in for a second opinion at that time is unable to offer accurate, unbiasedinformation based on what was there previously and what was found on the job site during hisinspection.It is Superior Restoration's desire to not have any negative reviews, and we believe thiscomplaint is not valid as we have a signed contract as well as a payment from the homeownerprior to our work beginning.For your convenience I have included copies of the signed contract, as well as the other signeddocuments from Ms***.Sincerely,*** ***Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Mrs*** *** never told Superior Restoration that she had a leakShe is not a plumber and would not know if there was a pipe leak. It was the technician *** that stated she had a major plumbing leak that was causing mold growth. She ask Superior Restoration for an evaluation of the situation in the downstairs bathroom/bedroom due to mold reported by the tenant on shoes left in a downstairs closet ***'s denial of stating a plumbing problem is a lie. If *** is not a plumber and can not evaluate a leak then he must a be a tile expert because he said there was a problem with the shower not being sealed and required all of the tile to be removed. This is evident by the quote for the removal. The tenant mold report was inconclusive as to cause of the mold growth on clothingThere was no elevated mold counts in the downstairs bathroomMrs*** never received quotes from any other company and was persuaded by *** to do the work because of the extreme health hazard cause by the leak The contract signed by Mrs*** was signed under duress and pressure from *** to get started before the situation got worse She is requesting a refund of $6109.00]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have gone to small claims court over this matter because Superior Restoration is making false claims and statements
Regards,
[redacted]

On November 21, 2014 [redacted] contacted Superior Restoration. She stated she had a leak inher home and her tenant had mold growing on her contents due to this leak. Ms. [redacted] requestedSuperior Restoration come to the home to perform an inspection and provide an estimate for...

theremediation.When Superior Restoration arrived to the home, Ms. [redacted] asked our technician if she had anactive leak. The technician stated that we aren't plumbers and she would need to contact aplumber or leak detection company to determine if there was an active leak causing the moldgrowth. Our technician did identify some cracks and water seepage in the shower tile grout. Hedid not say it was from a leak, but the shower was not sealed properly and could be an area ofconcern.
The tenant living at the property had a mold test performed prior to our inspection, and the reportidentified elevated mold spores. When the technician wrote up the estimate, he wrote it based onthe mold report provided by the tenant. There wasn't visible mold growth on walls andcabinetry; however, there was visible mold growth on the tenant's contents including pictures,clothing, bedding, furniture, etc. The estimate the technician provided the homeowner was forsetting up contained areas, placing dr[redacted] equipment, as well as placing negative air machines, inorder to clean and remove mold spores and moisture from the air. The estimate also included adisinfecting and cleaning of all the contents in the affected area. This type of cleaning is verydetailed and labor intensive. The estimate also included packing and storing the cleanedcontents, as well as the unaffected contents, in a rented, onsite storage container.
Ms. [redacted] got several estimates over the course of several days and she called Superior Restorationon December 1, 20 14 requesting Superior to do the work. Our original estimate was in theamount of$9244; however, Ms. [redacted] asked if we would be willing to give a discount for theproject if she chose Superior Restoration. The homeowner signed the contract in the amount of$8,000 on December 1, 2014. Superior Restoration began work the following day. We beganthe project by placing containments, air cleaning and dr[redacted] equipment. Then we began theextensive cleaning process. On December 5, 2014, Ms. [redacted] decided to discontinue services withSuperior Restoration. Because Superior Restoration had already been cleaning and packingcontents for two full days, we had to bill her for work already performed. There was a storagecontainer that was rented by Superior on behalf of Ms. [redacted] already being packed. Of the $8000contract $6,392 of work had already been performed by the time the contract was terminated onDecember 5, 2014. Ms. [redacted] was aware that by terminating the contract she would still beresponsible for the work already performed, and she signed paperwork stating she was aware andalso signed a "Hold Harmless Agreement" due to removal of Superior Restoration from theproject prior to completion. Ms. [redacted] had previously issued Superior Restoration a check in theamount of$8000 on December 1, 2014. Once Ms. [redacted]'s check had cleared the bank, SuperiorRestoration then issued her a refund in the amount of$1608. The majority of the work andcleaning had already been performed by the time Ms. [redacted] had terminated the contract, so a thirdparty coming in for a second opinion at that time is unable to offer accurate, unbiasedinformation based on what was there previously and what was found on the job site during hisinspection.
It is Superior Restoration's desire to not have any negative reviews, and we believe thiscomplaint is not valid as we have a signed contract as well as a payment from the homeownerprior to our work beginning.
For your convenience I have included copies of the signed contract, as well as the other signeddocuments from Ms. [redacted].
Sincerely,
[redacted]
Office Manager

SUPERIOR RESTORATION IS AN EXCELLENT COMPANY TO DO BUSINESS WITH. I HAD A MOLD PROBLEM THAT WAS AFFECTING MY HEALTH, I CALLED 3 DIFFERENT COMPANIES TO COME AND CHECK ON MY PROBLEM AND SUPERIOR WAS THE ONLY COMPANY THAT CARED ENOUGH TO CALL ME BACK THAT SAME DAY AND I AM VERY PLEASED TO SAY THE PROBLEM WAS RESOLVED. THE GENERAL MANAGER MR. [redacted] AND HIS STAFF ARE VERY COURTEOUS AND RESPECTFUL, IN FACT THEY TEND TO GO ABOVE AND BEYOND WHICH IS ADMIRABLE. THE TEAM WAS ALWAYS ON TIME,IN FACT IF I WAS TOLD THEY WOULD BE ON SITE AT 8AM THE DOOR BELL WAS RINGING AT 7:58, IF THERE WAS A PROBLEM WITH TIMING MR, [redacted] WAS CONTACTING ME. AT THE END OF A WORK DAY EVERYTHING WAS CLEANED UP AND THE JOB SITE LEFT AS NEAT AS COULD BE POSSIBLE. THE WORK ETHICS OF MR. [redacted] AND HIS TEAM ARE EXCELLENT. I AM VERY PLEASED WITH THE WORK DONE ON MY HOME AND SO ARE FRIENDS THAT SAW THE BEFORE AND NOW SEE THE AFTER, THEIR COMMENTS ARE POSITIVE AND TO SUM IT UP IN ONE WORD THEY SAY “WOW”