Complaint: [redacted] I am rejecting this response because: The ONLY answer I want to see is that the permit has been clearedI will not take it on faith that Superior is working on it because I was told that back on January 26, Clear the permit, tell me it's cleared, and I will be happy Regards, [redacted]
It was not my intention to imply that we had told Ms*** that it was her responsibility to close the permit on or since January 24thI apologize if that was unclearWe are in the process of clearing this permitGenerally speaking, if we run into an issue where another company has an open permit, we provide our clients with the form I included previouslyI don't know why the window company did not supply Ms*** with that sheet so that they could move forward with their workThe good news is, we are working on it and we anticipate having the issue cleared up by next weekIn the meantime, Ms*** can fill out the form which I included in the last email and submit it to the city if she needs to move forward with the window installation before the permit is cleared up.Sincerely,*** ***
Hello Mrs***,
In order to perform warranty work we need a recommendation for repair from the engineer of record, Tucker Engineering, plus a copy of the original contract and original engineer's certificationIf the engineer's recommendation indicates that warranty work is required we
will cover the cost of the report
You can reach Tucker Engineering at 512-***Explain that you had work performed on a building however there is still movement occurring and you would like to have a representative come out and assess the building to determine what steps should be taken to adequately support the foundation
In the past, we've been contacted by various people from Deaton Hill Condominiums, and each time, we've told those who have contacted us the procedure for initiating a warranty claimIt seems that you slipped through our system because you were not the original person of contact for the property in questionIn September the owner of Superior Foundation Repair was out of the office due to an illness (and eventual death) in his family, for this reason the certified letter was not retrieved before the pick up date deadline
Once you have the engineer's recommendation for repair plus the other documents pertaining to the original work, you may send them to me directly at **@sfrtx.com, and I will contact you to schedule the repairsIn the event that Tucker Engineering indicates adjustments to existing piers are required and additional work is needed, the price of the report will be subtracted from the additional work recommended by the engineer
I look forward to hearing from you in the near future
Thank you,
*** ***
Complaint: [redacted]
I am rejecting this response because: 1. I was never told I had to clear the permit. 2. This was never conveyed to me since our initial contact on January 24, 2015 3. Would it kill any one from Superior Foundation to just call me back??? 4. If Superior will clear the permit, it would be great. All I ever asked for was acknowledgement and I could have worked with them instead of me being so angry and frustrated.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The ONLY answer I want to see is that the permit has been cleared. I will not take it on faith that Superior is working on it because I was told that back on January 26, 2015. Clear the permit, tell me it's cleared, and I will be happy.
Regards,
[redacted]
We are in the process of getting the permit cleared up as a favor for Mrs. [redacted]. Generally, the homeowner is supposed to close out any permits with the city upon completion of work. I visited the offices last week and have contacted the appropriate official. I'm awaiting a response and hope to...
have it cleared up this week. Should the permit not be cleared this week, there is a form on the City of Austin website which allows one to apply for a permit for new work unrelated to the expired permit which Mrs. [redacted] can submit. That form can be found here: http://www.austintexas.gov/sites/default/files/files/Planning/Application...⇄ also attaching a copy of the form to this communication.
Complaint: [redacted] I am rejecting this response because: The ONLY answer I want to see is that the permit has been clearedI will not take it on faith that Superior is working on it because I was told that back on January 26, Clear the permit, tell me it's cleared, and I will be happy Regards, [redacted]
It was not my intention to imply that we had told Ms*** that it was her responsibility to close the permit on or since January 24thI apologize if that was unclearWe are in the process of clearing this permitGenerally speaking, if we run into an issue where another company has an open permit, we provide our clients with the form I included previouslyI don't know why the window company did not supply Ms*** with that sheet so that they could move forward with their workThe good news is, we are working on it and we anticipate having the issue cleared up by next weekIn the meantime, Ms*** can fill out the form which I included in the last email and submit it to the city if she needs to move forward with the window installation before the permit is cleared up.Sincerely,*** ***
Hello Mrs***,
In order to perform warranty work we need a recommendation for repair from the engineer of record, Tucker Engineering, plus a copy of the original contract and original engineer's certificationIf the engineer's recommendation indicates that warranty work is required we
will cover the cost of the report
You can reach Tucker Engineering at 512-***Explain that you had work performed on a building however there is still movement occurring and you would like to have a representative come out and assess the building to determine what steps should be taken to adequately support the foundation
In the past, we've been contacted by various people from Deaton Hill Condominiums, and each time, we've told those who have contacted us the procedure for initiating a warranty claimIt seems that you slipped through our system because you were not the original person of contact for the property in questionIn September the owner of Superior Foundation Repair was out of the office due to an illness (and eventual death) in his family, for this reason the certified letter was not retrieved before the pick up date deadline
Once you have the engineer's recommendation for repair plus the other documents pertaining to the original work, you may send them to me directly at **@sfrtx.com, and I will contact you to schedule the repairsIn the event that Tucker Engineering indicates adjustments to existing piers are required and additional work is needed, the price of the report will be subtracted from the additional work recommended by the engineer
I look forward to hearing from you in the near future
Thank you,
*** ***
Complaint: [redacted]
I am rejecting this response because: 1. I was never told I had to clear the permit. 2. This was never conveyed to me since our initial contact on January 24, 2015 3. Would it kill any one from Superior Foundation to just call me back??? 4. If Superior will clear the permit, it would be great. All I ever asked for was acknowledgement and I could have worked with them instead of me being so angry and frustrated.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The ONLY answer I want to see is that the permit has been cleared. I will not take it on faith that Superior is working on it because I was told that back on January 26, 2015. Clear the permit, tell me it's cleared, and I will be happy.
Regards,
[redacted]
We are in the process of getting the permit cleared up as a favor for Mrs. [redacted]. Generally, the homeowner is supposed to close out any permits with the city upon completion of work. I visited the offices last week and have contacted the appropriate official. I'm awaiting a response and hope to...
have it cleared up this week. Should the permit not be cleared this week, there is a form on the City of Austin website which allows one to apply for a permit for new work unrelated to the expired permit which Mrs. [redacted] can submit. That form can be found here: http://www.austintexas.gov/sites/default/files/files/Planning/Application...⇄ also attaching a copy of the form to this communication.