Superior Grouting Service

Dear Sirs,Madamme ;Fundamental reason of my silence stems from my three months' in Arizona.First of all I should state that we had nothing to do with the operations of our "home moving department" in Turkey and Greece.Our director in these two countries is [redacted] and reliant unto his reports,they have rendered an immaculate international home move service for the concerned lady Ms [redacted] .When it comes to payment,they have taken the client's credit card details with the purpose of withdrawing the related funds,the card was declined.And this has been proven/substantiated to the client with official bank documents.Owing to her late-payment,breaching our Istanbul Turkey folks agreement with her,the sea-going container was not shipped onto the vessel at Istanbul seaport and enormous amount of port storage accrued.This was entirely her failure.Nevertheless at the end she was able to pay with a delay of more than days and her container has been shipped to Ghana.Furthermore our folks in Istanbul absorbed all storage costs induced by the client (Istanbul office is ready to document all you through me,although I do not contemplate that they are under your jurisprudence - they can do it with goodwill and honesty)Now our folks in Turkey and me,straigthforwardly put,encounter colossal difficulty to fathom the client's reasoning behind this unfair complaint.The client must prove our Istanbul folks' so-to-say misdeed before its registered by yourgoodselves.Thank you and kind regards,Andre Nofal,AFC Freight Forwarders International LLC

Dear Sirs,Madamme ;We have already emailed you back on time along with the contract between us and the client.The contract is just self-explanatory and client’s claim is clearly baseless when compared with the details indicated on the contract.Thanks and regards,Bahadir T***AFC Intl Istanbul TR

Dear Sirs,Madamme ;Fundamental reason of my silence stems from my three months' in Arizona.First of all I should state that we had nothing to do with the operations of our "home moving department" in Turkey and Greece.Our director in these two countries is [redacted] and reliant unto his...

reports,they have rendered an immaculate international home move service for the concerned lady Ms [redacted].When it comes to payment,they have taken the client's credit card details with the purpose of withdrawing the related funds,the card was declined.And this has been proven/substantiated to the client with official bank documents.Owing to her late-payment,breaching our Istanbul Turkey folks agreement with her,the sea-going container was not shipped onto the vessel at Istanbul seaport and enormous amount of port storage accrued.This was entirely her failure.Nevertheless at the end she was able to pay with a delay of more than 16 days and her container has been shipped to Ghana.Furthermore our folks in Istanbul absorbed all storage costs induced by the client (Istanbul office is ready to document all you through me,although I do not contemplate that they are under your jurisprudence - they can do it with goodwill and honesty)Now our folks in Turkey and me,straigthforwardly put,encounter colossal difficulty to fathom the client's reasoning behind this unfair complaint.The client must prove our Istanbul folks' so-to-say misdeed before its registered by yourgoodselves.Thank you and kind regards,Andre Nofal,AFC Freight Forwarders International LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The invoices, that I received and paid for, came from the AFC US Head Office. So the statement ("...our head office in Phoenix which has nothing to do with our handlings/operations..." ) is not correct. The move is an international move. AFC did handle the move from door-door. When they finished the packing and after moving everything into the container, I asked if there would be any other charges that I should expect. I was told that there would not be.  Then I received the second invoice. The extra cost was not supposed to happen since this was not a long haul. Parking the container at the entrance vs next to the door stair is not a long haul.]
Regards,
[redacted]

On Tue, Sep 29, 2015 at 2:43 PM, AFC Home Movers <[email protected]> wrote:Dear Dispute Resolution Consultant(s) :Complaint ID # [redacted] (your letter received by our US Head Office on September 28th,2015)We have received your a forementioned letter to our head office in Phoenix...

which has nothing to do with our handlings/operations in Turkey,first of all we should emphasize this point.Secondly,in our industry this sort of extra costs are always and absolutely EXCLUDED from the offered move rate as could be very clearly seen from the above – attached contract.The client has accepted this “EXCLUDED” extra cost and paid it since she already knew that it was EXCLUDED and she had to pay it.The contract is self-explanatory. Bahadir T[redacted] AFC Home Movers / [redacted]USA-UK-TR-WorldwideMobile: [redacted][email protected]