Superior Gutterwork/Screening

[redacted] ,I got a message from the Revdex.com yesterday stating that you are awaiting my response to your solution, as you can see below, this is my response and I sent it to you a week ago How is it that now the wall was cut to short and you want to replace all the walls in the shower when you told me before that that was not the problem? When you can guarantee that I will not have this issue again when you replace the walls I will be more than happy to accept your offer until then I will not make a decisionBelow was my response a week ago and it is the same todayI need a permanent fix for this problem because the or times that this has happened is way to many.Thanks [redacted] On Tuesday, February 21, 6:AM, [redacted] < [redacted] > wrote:Funny how you're in such a big hurry to do something now I haven't decided what I am going to do yet [redacted] I'd like to know what kind of guarantee I'm going to get that this is never going to happen again, I mean you did tell me that it wasn't because of the wall being cut to short that the caulking keeps separating from the tub and now you want to replace the walls As far as the warranty being up, I get that and if this hadn't been an ongoing problem since shortly after the bathroom was completed, I would gladly pay your ridiculous fee if I had chosen you to fix it So when I hear back from you on how you intend to make sure I never have this problem again and if I do you will be back out here, at no charge to me, to figure out how to fix this problem PERMANENTLY then fix it because I never want to have to deal with you again I sure did pay you alot of money to be treated like this and quite frankly, I don't appreciate it at all On Monday, February 20, 11:AM, [redacted] < [redacted] > wrote:Good morning [redacted] , Please find below the resolution that was sent on 2/15/ Please let us know how you would like to proceed as we would like to close this service callThank you [redacted] Good afternoon [redacted] , Please be advised that you are out of your service labor warranty, which means any work moving forward will require payment from you regarding labor However, in an effort to try and satisfy your recent request we are willing to make a one-time offer to you to replace the three walls and any necessary greenboard at our cost if you can eliminate the complaint with the Revdex.com If this proposal is acceptable, please eliminate your complaint with the Revdex.com and we will order the necessary product from the manufacturer, once it arrives we will install the new walls as necessaryPlease let us know how you would like to proceedThank you [redacted] Subject: Re: Warranty & cleaning guide for bath project Ok so now what about the repair on the caulking?Sent from Yahoo Mail on Android Please find attached the warranty information card and cleaning guide for your new bath

Good afternoon ***,We will be sending out someone to access the bathtub caulk issue and determine what the next step is to correct the issue We would like to schedule the service assessment for this Friday 3/3/between 9a-10a.Thank you***

We have been to Ms***'s home to repair the caulk aspect of her contract on several occasions. At this point we have proposed a resolution and we are awaiting her response. As soon as we get her response we will update this reply with that information

","sans-serif">To whom it may concern,
In an effort to maintain good customer service and communication we
are replying to the complaint register on behalf of this customer. On
7/23/at 12:pm [redacted] contacted our office and a service call
request was emailed to him. He spoke with Michelle and she informed him
that the trim pieces that were glued might have been done by the previous
customer but she wasn't sure and would have to check with an installer and get
back to him. After Michelle spoke with an installer she verified that the
corners were glued as part of our installation process and called back Mr
[redacted] and let him know that this was standard operating procedure and
installed properly. He returned the necessary service forms to us on
7/28/15. Mr[redacted] can verify this with Joe [redacted], Technical Operations Leader, for Owens Corning Construction Services. Joe oversees
the installation training and new product development for the franchise
network. His direct line is ###-###-#### or via email at [redacted]
I am not sure who Mr[redacted] spoke with when he called Owens
Corning Corporate and it is very unfortunate that they gave him
misinformation. We have always followed all of the standard operating
procedures in installing the Owens Corning Basement Finishing System.
I have reached out to Mr [redacted] on 8/at 11:pm, he returned
my call on 8/at 4:pm and received my voice mail. I returned that
message the next day at 3:pm and again this morning at am and have yet to
hear back from Mr[redacted].
We take our customer service serious and would like to get this
situation resolved at the customers earliest convenience
Please include in your file that the product comes with a limited
lifetime transferable (up to one time) warranty on the product and a one year
warranty on the labor of the product. Both warranties are available upon
request
All the Best,
Stephen B[redacted]
###-###-####-direct
###-###-#### direct fax
[redacted]

[redacted],I got a message...

from the Revdex.com yesterday stating that you are awaiting my response to your solution, as you can see below, this is my response and I sent it to you a week ago.  How is it that now the wall was cut to short and you want to replace all the walls in the shower when you told me before that that was not the problem?  When you can guarantee that I will not have this issue again when you replace the walls I will be more than happy to accept your offer until then I will not make a decision. Below was my response a week ago and it is the same today. I need a permanent fix for this problem because the 3 or 4 times that this has happened is way to many.Thanks[redacted]On Tuesday, February 21, 2017 6:26 AM, [redacted] <[redacted]> wrote:Funny how you're in such a big hurry to do something now.  I haven't decided what I am going to do yet [redacted].  I'd like to know what kind of guarantee I'm going to get that this is never going to happen again, I mean you did tell me that it wasn't because of the wall being cut to short that the caulking keeps separating from the tub and now you want to replace the walls.  As far as the warranty being up, I get that and if this hadn't been an ongoing problem since shortly after the bathroom was completed, I would gladly pay your ridiculous fee if I had chosen you to fix it.  So when I hear back from you on how you intend to make sure I never have this problem again and if I do you will be back out here, at no charge to me, to figure out how to fix this problem PERMANENTLY then fix it because I never want to have to deal with you again.  I sure did pay you alot of money to be treated like this and quite frankly, I don't appreciate it at all.  On Monday, February 20, 2017 11:04 AM, [redacted] <[redacted]> wrote:Good morning [redacted], Please find below the resolution that was sent on 2/15/2017.  Please let us know how you would like to proceed as we would like to close this service call. Thank you[redacted]  Good afternoon [redacted], Please be advised that you are out of your service labor warranty, which means any work moving forward will require payment from you regarding labor.  However, in an effort to try and satisfy your recent request we are willing to make a one-time offer to you to replace the three walls and any necessary greenboard at our cost if you can eliminate the complaint with the Revdex.com.  If this proposal is acceptable, please eliminate your complaint with the Revdex.com and we will order the necessary product from the manufacturer, once it arrives we will install the new walls as necessary. Please let us know how you would like to proceed. Thank you[redacted]  Subject: Re: Warranty & cleaning guide for bath project Ok so now what about the repair on the caulking?Sent from Yahoo Mail on Android Please find attached the warranty information card and cleaning guide for your new bath.